{{title}}
Resort Details
Hotel Advisories
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1935 reviews
-
Jan 14, 2025Do Not Recommend
The heat for all the rooms has been turned off. The refrigerator in the room is inop. The soap dispenser is falling off the wall in the bathroom. The bathroom tissue holder is falling off the wall along with the shower head trim ring. There are holes in the ceiling in the room. I could go on. I would not stay here again.
-
Nov 24, 2024Hotel
I was here for a few days for a business trip. The hotel is a bit dated. The staff is night and the location is really great both for walking and for the airport. My room was clean and faced the water which was nice. I could watch the planes landing at the airport. It’s a decent place.
-
Oct 13, 2024Mosquito infested!
I had high hopes for my stay at the Embassy Suites, given its impressive amenities and beautiful grounds. However, I encountered significant issues with customer service, cleanliness, and pest control, which raised serious health and safety concerns. I frequent the Bay Area for work and stayed at the Embassy Suites on the second week of October. At the hotel, I was bitten by mosquitoes. This necessitated the use of prescription allergy medication because I am allergic to mosquitos. I also faced persistent discomfort, including the need for topical cortisone cream that I will need to use for at least over a week and lasting scarring. I had a total 15 bites! This experience was distressing as I had to attend work with visible welts and scars on my face and body. See attached photos of some of the bites taken after prescription allergy meds. I checked in late around 7pm, and the next morning I requested that my bathtub be cleaned due to uncertainty about its condition. Although the cleaning was done, the tub still appeared stained or scratched, as documented in attached photos. They cleaned my bathtub as requested, but the following morning, I awoke with 2 insect bites on my arm. Initially, I dismissed it thinking I got bit outside. By my third night, I had accumulated a total of 13 bites on my body, and 2 on my face. I confirmed that the source was indeed my room when I spotted a mosquito flying around. Despite informing the front desk about the issue that morning, I received no assistance, and it was evident that a mosquito problem persisted in the hotel. In search of resolution, I approached the front desk that afternoon and spoke with Lukas, who kindly facilitated a room change as a complimentary "upgrade." However, I was disappointed to find that my new room, which faced a parking lot with a distant view of the lagoon, was inferior to my original corner room with a bayfront view. When I communicated my disappointment to Lukas, he offered a discounted upgrade for my final night. After moving to the new room, I discovered splatters of an unknown substance—possibly dried blood—on the curtains and rod, raising further concerns about the cleanliness of the accommodations. At this point, I decided to request a refund of the $20 upgrade fee upon checkout. Unfortunately, my checkout experience with Aida was frustrating. She seemed dismissive and repeatedly questioned me about the details of my upgrade. While she indicated that a note would be made for the manager, she ultimately charged me the fee anyway, despite my request for it to be waived. The following morning, I reached out to the front desk, requesting a callback from the manager, but received no response. After another call later in the day, I spoke with Sherlie, who listened to my concerns and granted my refund request. However, I still needed an emailed receipt for work purposes. Although Sbala (name found on receipt) attempted to assist with this, there were issues with producing a receipt that reflected a refund. Fortunately, the next morning, I received the required receipt from Sherlie, which I appreciated. In summary, while the Embassy Suites has much to offer, the lack of attention to pest control and cleanliness detracted significantly from my experience. Improvements in these areas, as well as customer service training, are essential for future guests.
-
Sep 26, 2024Excellent in every way: property, staff, accommodations
There are two Embassy Suites San Francisco Airport hotels - this review is for the Embassy Suites Waterfront property My three night stay was one of the best airport hotel experiences I’ve ever had. First, there is an airport shuttle. Wait at the shuttle stop in front of the DEPARTURE part of the terminal. The shuttle comes every half hour, except for an hour break around noon. If you call the hotel, they can give you the exact times. The property is extremely well maintained and the suites are large and comfortable. I was on the 8th floor [there are 9 floors] with a full front view of the bay and airport across the bay. It is a gorgeous view. Reception staff: they go beyond what is expected to be helpful and are also friendly and nice Included Buffet breakfast: excellent with buffet service as well as custom service for eggs-as-you-like Hotel restaurant: it has a small, but excellent menu - the same for lunch and dinner. It is popular with the cocktail crowd Included reception: nice salty, crunchy snacks are available Wi-fi: the standard complimentary service is excellent Added extra: the San Francisco Baywalk Trail runs right next to the hotel so it is easy to get some exercise and fresh-air while walking next to the water. A teeny, minor negative…… there is only other restaurant within walking distance. But this is not the fault of the hotel! I would stay here again in a heartbeat.
-
Aug 17, 2024
Will Defintely Stay Again!
Upgraded to a Bay view upon check in. Well worth the price. The views, especially at sunset, are amazing! Check in was easy. Rooms are nice and spacious, bed was very comfy. Loved the restaurant inside of the hotel. Complimentary made-to-order breakfast was also great. There is a great walking trail right next to the hotel that runs along the water. Within walking distance to another restaurant. The location is absolutely superb. You can check out on your TV and leave cards in the room, which I love. The only downside is that it is VERY close to the airport, and there are many planes that go by all day, including plane noise. Didn't bother us at all, but may bother some. I will absolutely stay here again!