Resort Details
- Barefoot Grill
Grilled snacks and barbecue served during the day.
- Coco Café and Ice Cream Parlor
The Coco Café serves premium coffee and deli snacks served in a casual and relaxed atmosphere.
Ice Cream Parlor serves an array of frozen treats for the whole family and delicious crêpes.Late Night Bites: The buffet offers fruits, yogurt, sandwiches, beer, soft drinks and water.
- El Patio
Serving authentic A la carte Mexican cuisine.
- GauchoGrilled specialties.
- Himitsu
Serving A la carte Pan-Asian specialties.
- OlioA la carte menu served at breakfast, seafood served at lunch and delectable Mediterranean dishes served at dinner.
- Portofino
Serving classic, A la carte Italian cuisine.
- Preferred Club Lounge BarLounge bar for Preferred Club guests only
- Preferred Club Pool Bar & SnacksSnacks and drinks for Preferred Club guests only
- Various Lounges/Bars
- Barracuda
- Desires
- Manatees
- Rendezvous
- Gaucho Grill
- World Cafe
A buffet specializing in international cuisine. Dress code is Causal for breakfast and Casual Elegance for Dinner.
- All-inclusive meal plan
- Business center†
- Car rental desk†
- Children programs
- Conference facilities†
- COVID test onsite
- Currency exchange†
- Exercise gym
- Gift/News stand†
- Golf†
- All-inclusive meal plan
- Business center†
- Car rental desk†
- Children programs
- Conference facilities†
- COVID test onsite
- Currency exchange†
- Exercise gym
- Gift/News stand†
- Golf†
- Internet services†
- Laundry/Valet service†
- Medical Facilities Service†
- Outdoor pool
- Parking
- Pool
- Restaurant
- Room service
- Spa†
- Tour/sightseeing desk†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program, onsite
EXPLORER’S CLUB FOR KIDS:
Ages: 3 – 12
At this fully supervised children's program, kids will enjoy the following activities:
• Arts and crafts
• Playground
• Treasure hunts
• Sandcastle contests
• Board games and video games
• Cinema
• Doll nursery and play kitchen
• Water games
• Weekly campout adventures
• Big screen movies on the beach
• Beepers for parental control
• Dinner for children
All Explorer’s Club staff members are certified by the American Red Cross in CPR for children
- Dancing †This resort offers dancing lessons.
- GeneralThis resort offers Spanish lessons and bingo.
- Golf †
- PoolThere are 4 pools and one outdoor hot tub.
- Spa †
For those guests seeking a sanctuary for the senses, the spa offers a sublime atmosphere of pure indulgence combining hydrotherapy and indigenous treatments creating a refreshing, invigorating and peaceful experience. Whirlpool baths and treatment rooms, a relaxation lounge, a sauna, a steam room and private showers are available. Other services include pedicures, manicures, facials and a full-service beauty salon.
- Volleyball
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13095 reviews
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Mar 29, 2026Really Enjoyable Property
This place has a soul and a pulse. And they have the friendliest staff that I’ve experienced in a long time. It’s obvious everyone here tries to make your trip better. And the daily/nightly events keep the place full of life and bustling. Rooms were clean and comfortable. And when we needed housekeeping, it was handled quickly. Of course anyone can take a choice picture of this stain, or clogged sink, but I’d consider that misleading based on seeing this property myself. Long, shallow beach. I do think “Preferred” access is the right route for a stay here. Excellent service at the beach in the Preferred section. The main buffet restaurant was really good. I’m not too picky, but I love TexMex and was having some of the best Mexican food every meal. Try their excellent salsas; I’m going to miss those. I would gladly pick this resort again based purely on all the staff’s strong efforts at every turn.
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Mar 28, 2026
The best resort
My first time in Cancun is good I love the staff Alexanzander and Omar of activities they were incredible people I highly recommend
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Mar 28, 2026Pictures sold one thing experienced quite a bit different.
Food is underwhelming and undercooked during busy times. Drinks have almost no alcohol. Be prepared to be sold to left and right about other hotels or future revisits.
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Mar 28, 2026
10 out of 10 would recommend
Great resort overall, staff is friendly and helpful, rooms are clean and comfortable. Pools and beach are in great condition, food is nicer than expected. For families, should note the Explorer Club is fantastic, our little ones spent hours there daily, crafts, games activities were fun and varied. The whole staff there, Mariel, Mylypza, Sharon, Cynthia and Flor are attentive and take excellent care of the children.
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Mar 27, 2026
Fun and Relaxing Atmosphere
Great entertainment team that made our stay so fun! Especially Omar, Maria, Michelle, and Charly :)
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.