Resort Details
- Barefoot Grill
Grilled snacks and barbecue served during the day.
- Coco Café and Ice Cream Parlor
The Coco Café serves premium coffee and deli snacks served in a casual and relaxed atmosphere.
Ice Cream Parlor serves an array of frozen treats for the whole family and delicious crêpes.Late Night Bites: The buffet offers fruits, yogurt, sandwiches, beer, soft drinks and water.
- El Patio
Serving authentic A la carte Mexican cuisine.
- GauchoGrilled specialties.
- Himitsu
Serving A la carte Pan-Asian specialties.
- OlioA la carte menu served at breakfast, seafood served at lunch and delectable Mediterranean dishes served at dinner.
- Portofino
Serving classic, A la carte Italian cuisine.
- Preferred Club Lounge BarLounge bar for Preferred Club guests only
- Preferred Club Pool Bar & SnacksSnacks and drinks for Preferred Club guests only
- Various Lounges/Bars
- Barracuda
- Desires
- Manatees
- Rendezvous
- Gaucho Grill
- World Cafe
A buffet specializing in international cuisine. Dress code is Causal for breakfast and Casual Elegance for Dinner.
- All-inclusive meal plan
- Business center†
- Car rental desk†
- Children programs
- Conference facilities†
- COVID test onsite
- Currency exchange†
- Exercise gym
- Gift/News stand†
- Golf†
- All-inclusive meal plan
- Business center†
- Car rental desk†
- Children programs
- Conference facilities†
- COVID test onsite
- Currency exchange†
- Exercise gym
- Gift/News stand†
- Golf†
- Internet services†
- Laundry/Valet service†
- Medical Facilities Service†
- Outdoor pool
- Parking
- Pool
- Restaurant
- Room service
- Spa†
- Tour/sightseeing desk†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program, onsite
EXPLORER’S CLUB FOR KIDS:
Ages: 3 – 12
At this fully supervised children's program, kids will enjoy the following activities:
• Arts and crafts
• Playground
• Treasure hunts
• Sandcastle contests
• Board games and video games
• Cinema
• Doll nursery and play kitchen
• Water games
• Weekly campout adventures
• Big screen movies on the beach
• Beepers for parental control
• Dinner for children
All Explorer’s Club staff members are certified by the American Red Cross in CPR for children
- Dancing †This resort offers dancing lessons.
- GeneralThis resort offers Spanish lessons and bingo.
- Golf †
- PoolThere are 4 pools and one outdoor hot tub.
- Spa †
For those guests seeking a sanctuary for the senses, the spa offers a sublime atmosphere of pure indulgence combining hydrotherapy and indigenous treatments creating a refreshing, invigorating and peaceful experience. Whirlpool baths and treatment rooms, a relaxation lounge, a sauna, a steam room and private showers are available. Other services include pedicures, manicures, facials and a full-service beauty salon.
- Volleyball
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13048 reviews
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Mar 07, 2026Disappointing stay!
This was our second time at Dreams Sands. Our first visit, 2 years ago, was really special and we were excited to return. We liked the small resort feel and the wonderful location and service we received especially at the Preferred club lounge and beach/pool areas. Unfortunately, most of what we loved about this resort was lacking this time. First the good: 1. Location is still great, with a calm beach with only a small amount of sargassum. 2. Staff in the World Cafe Buffet at breakfast were wonderful. Rodolfo was especially warm and helpful. He also personally sang a birthday song for my Mother who celebrated her 88th birthday while we were there!! But the whole team was really great. That was a highlight. 3. The preferred lounge staff was also wonderful to us. The drinks were better there and they were so attentive to us on the couple of rainy days we spent far too much time there!! Now the not so good: 1. Housekeeping was poor to lacking all together. Some days we got fresh towels, others, not. Some days the floors did not get cleaned. Somedays we got turndown service, others not. No consistency at all. (And tipping which we did every day, and leaving notes didn't help either.) 2. Overall maintenance was continually an issue, and not just in our rooms, but throughout the resort. It feels rundown and looks rundown. 3. Service at the Preferred beach and pool area was terrible! Probably one of our biggest disappointments. No effort at all exerted. Actually they did not even seem happy to be there. 4. Food quality was an issue at almost every restaurant. Himatsu was an exception, but your hotel policy only allows one visit per stay??? What's up with that. Also, restaurants were closed on different nights, so an already very limited choice, was even more limited. Overall, I think Hyatt/Dreams better invest some money into this property because it feels like it's in a downward spiral to me. I would not return. If you are going, I also can't recommend you spend the extra on Prefered. Don't believe their promises of upgrades in the room like the upgraded mini-bar, because it never happens.
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Mar 06, 2026Dream Sands Cancun
Enjoyed the beach and the bars. Food was average. Wouldn't bother with Preferred Club. Pool temp at swim up bar was great.
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Mar 06, 2026
My Birthday Vacation
Cancun is my favorite place to go, the ocean was clean and perfect weather. Dream has top entertainment which I loved. I was celebrating my birthday and Gustavo messed it up on the beach because this man is in charge of the chairs and you have to beg for it. I was on preferred section which I paid for it, even for towels..so be aware of it. The SPA is perfect.
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Mar 05, 2026
Family of 16 people!
We were 16 people between 5 and 70 years old. I cannot thank enough the staff at dreams sands Cancun. sands. From food, service, entertainment event, room service everyone and everything made it perfect. The beach was wonderful, so close to the hotel. Everyone in our party had a great time
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Mar 05, 2026Pick another spot.
Food was awful. Accommodations old and unkept. No in room dining as promised. No response to requests for help. Beach full of rocks
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.