Resort Details
- Bar/Lounge
Offering 6 bars and lounges, serving top-shelf brand domestic and international top-shelf spirits, ranging from swim-up to a nightly music lounge.
Barracuda - Barefoot beach bar with magnificent views
Desires - Sports bar during the day, disco with live music and dancing at night.
Sports bar & Disco (Adult only)
Sports Bar: Disco (Manatees)
Rendezvous - Lobby bar
Showtime - Theater bar (This bar is subject to the entertainment schedule) Open for events only
Sugar Reef - Located at the pool area
- Barefoot GrillCasual grilled favorites served poolside
- Bluewater GrillSteakhouse. Outdoor seating available.
- Bordeaux
Elegant French cuisine. For Adults only (minimum age of 16 years old)
- Coco Cafe / Dolce Ice Cream Parlor
Open 24 hours
- Premium coffee and snacks in a casual and relaxed atmosphere at the shopping center
- Delicious ice cream with a variety of flavors
- Dress Code: Casual
- El PatioÀ la carte Mexican food served in a friendly atmosphere with traditional dishes
- Himitsu
À la carte restaurant specializing in Pan-Asian cuisine with Hibachi tables.
Hibachi tables for show cooking, under reservation with Concierge.
- A la carte Pan-Asian cuisine with Japanese specialties.
- Teppanyaki/Hibachi Experience - Live show cooking.
- Specialized chefs prepare your meal in front of you with theatrical techniques and impressive culinary skills.
- Interactive and entertaining experience, ideal for families and groups. Approximate seating capacity: 130
- *Teppanyaki/Hibachi tables require advance reservation with concierge due to high demand. We recommend booking at check-in. Subject to availability.
- Oceana
- A la carte breakfast and Seafood specialty for dinner
- Daily a la carte breakfast available for Preferred Club guests
- Portofino
À la carte Authentic Italian food served in an elegant, friendly atmosphere with traditional Italian dishes and a pizza oven. Outdoor seating available. Daily à la carte breakfast.
- Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.
- World Cafe
A buffet-style restaurant serving international specialty items and classics
- Late night bites available
- Approximate seating capacity: 288
- Dress Code: Casual
- Accessible rooms†
- All-inclusive meal plan
- Babysitting†
- Business center†
- COVID test onsite
- Currency exchange†
- Exercise gym
- Golf,Offsite†
- Laundry/Valet service†
- Meeting rooms†
- Accessible rooms†
- All-inclusive meal plan
- Babysitting†
- Business center†
- COVID test onsite
- Currency exchange†
- Exercise gym
- Golf, Offsite†
- Laundry/Valet service†
- Meeting rooms†
- Pool
- Tour/sightseeing desk†
- Water sports†
- Wireless internet connection in public areas†
- Please contact the hotel for additional information.
† Fees may apply
- Children's programExplorer’s Club for ages 3-12, offering video games, crafts and even their camping adventure on the beach. Open daily from 12 p.m. – 8 p.m.Core Zone for Teens is for ages 13-17, features daily activities and a vast array of sports and games for teenagers. Open daily from 2 p.m. – 10 p.m.*Adults are allowed access when accompanying their children.The program is designed to entertain the little ones with different activities based on science, nature and exploration. At this fully supervised children's program, kids will enjoy the following:
•Arts & Crafts
•Playground
•Indoor game room
•Storytelling and music
•Treasure hunts
•Sandcastle contests
•Board games and video games
•Kids stage
•Light snacks area for kids
- Fitness center on-site †*Please Note: Reservation is required, please confirm directly with the resort. Hours may vary.
- General †
Unique Experiences:
•Tequila tasting
•Shopping
•Cooking classes
•Chef Table Gourmet Experience*
•Cocktail lessons
•Spanish Lessons*Additional costs may apply
Access to private Preferred Club Lounge -
Oceana
Portofino
Bluewater Grill - Exclusive to Preferred club.
- Kayaking †There is a nominal charge added for activity to protect and preserve our beautiful environment to Kayak Tour.
- Pool †Four swimming pools: main pool, activities pool, children’s splash pool, adults-only pool. Exclusive Adults.Exclusive pool for Preferred Club members.
The family pool is now the pool that includes Manatees swim-up bar. - Snorkeling †There is a nominal charge added for activity to protect and preserve our beautiful environment to Snorkeling.
- Spa †Pamper yourself at the a la carte spa. Treatments include massages, facials, body scrubs, reflexology, manicures and pedicures, all available for a reasonable charge. Hair styling and make-up application for special events is available for adults, teens and kids.
There are total 13 cabins – 9 individual cabins, 2 double cabins, 1 double VIP cabin
- Teen programsCore Zone Teen's Club. The hotel offers special activities for your teens ages 13 to 17 too!
The Entertainment Center features daily activities and a vast array of sports and games for teenagers. Teens can meet
each other and chill out, while enjoying a variety of board games, video games and activities:
•Social events including disco mixers
•Snack bar with non-alcoholic drinks and snacks
•Video games: Xbox 360®, Wii® and Play Station®
•Ping-pong
•Billiard
•Air Hockey
•Football table
•Adults are allowed when accompanying their children - Tennis court †Coming soon in April 2020.
- Water activities †-Non-motorized water sports
-Introductory scuba lessons in the pool
-Water volleyball
-Scuba diving (Additional fee)
Following amenities are coming in April 2020:Water park, including a children’s splash pool, lazy river, a waterslide and a Rollglider aerial ride.
- Golf †
- Rock climbing †
- Xel-HaEnjoy aquatic adventures in natural lagoons and caves while learning about ancient Mayan culture.
- XcaretLearn about Mayan culture and enjoy family activities at this ecological/archeological theme park.
- Chichen ItzaOne of the most impressive Mayan Ruins, named one of the new 7 wonders of the world.
- CobaThe Mayan ruins of Cobá are located deep in the jungle, boasting the tallest pyramid in the Yucatan peninsula.
- Tulum Mayan RuinsThese ruins located in the one of the most important cities during its time, are among the most popular sites to visit including ancient artifacts, pyramids, a beach and breathtaking views of Caribbean Sea from cliff-top.
- Isla MujeresThis relaxing island, accessible by ferry, is a great place to visit as a day trip from Cancun.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5458 reviews
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Jan 26, 2026Awesome
Miguel, Rogelio, Giovanni, all part of the entertaining team made the experience with the ceviche making one of the best I’ve had on this trip 100000% would come again
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Jan 25, 2026
Excellent vacation - we loved all the activities, food options, and top shelf drinks!
We loved everything about our stay - so many activities for the kids - rock climbing, trampoline on the beach, lazy river, water slides. The Entertainment Team (and Miguel!) was incredible. We will definitely be back for another family trip
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Jan 25, 2026Great Family Resort
This is a fabulous family resort and no longer for adults looking for a great adults pool and some relaxation. This was our third visit to Dreams Natura. We came as a couple looking for relaxation at the amazing adults only pool that we have enjoyed before. Management had changed the rules 3 days before our arrival with no advance notice. It is now a family pool of all ages. This was disappointing to us as we spent 10 days with little kids screaming and learning how to swim. I get management’s decision but it would have been nice to know as we would have booked another resort. The staff is incredible and made our vacation. Our Butler Fernando Larrera went out of his way to ensure we had an accessible room, long rubber bathmats to avoid slipping and several goodies in our room. He is truly a gem and always goes above and beyond. In Fernando’s absence we were always taken care of by Fernando Ferchis and Noe Pat. They were also incredible. Always ensuring we were taken care of. We spent our days at the Preferred pool. Damian and Javier are amazing at their jobs as pool concierges. Always looking after everyone’s needs. They always ensured that my husband had a chair that he could get in and out of easily. Pool waiters were Javier and Ana and were very fast getting everyone drinks and always with a smile! We ate breakfast and lunch at the Bluewater Grill. Greeted always by Ximena. What a wonderful smile and always assisted us to get us into our table. Can’t say enough about the staff at this restaurant. Our dear friend Roger from our past two trips always came to see us and chat even if he wasn’t in our section. He’s a true gem. All staff members were amazing. Shoutouts to Roberto, Elias, Antonio, Marcos and Brenda. They all made our vacation super memorable. Shoutout also to Chef Frank who cooked up an amazing birria experience!!!! The Food and Beverage Manager Javier Espinoza and the Assistant F&B Manager Julien went above and beyond to make my husband’s birthday and our vacation such an incredible experience. Thank you from the bottom of our hearts. Shoutouts to Brenda and Alfredo at Portofino restaurant and Abner at the buffet and Freddy at the main bar. Their service is impeccable. And last but not least we ate at the Himitsu 4 times. Food variety was amazing and our favourite waiter Jorge took care of us each visit. He truly knows customer service. What an amazing man. Thank you to Enrique the manager for an incredible experience at Himitsu. We are so appreciative for everyone at this resort. It is truly the people that keep us coming back.
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Jan 25, 2026
Best butler and the perfect size resort
We had an excellent time traveling with 1 and 3 yo. This is the first time there’s been a small child’s swimming pool that my 3 yo grandson could stand up with water around the waist so he did not need a floatie Food was good for dreams and hibachi experience was great We had the best butler, Noe, that we have ever had in all my Dreams trips. He took care of 3 families needs effortlessly from reservations to housekeeping and turn down service to getting extras and while milk to the 1 yo. Our UVC VIPreps were helpful and preferred services were top shelf. Overall a great place for families looking for a very manageable walking resort
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Jan 24, 2026
Fantastic Family trip
We were a group of 28 people. The fantastic service started before we boarded our flight. Fernando Corona coordinated and arranged everything from shuttle, to food, to checking in at the resort. Special shout outs to Rony, Blanca, Gabrielle, at the preferred club bar for their excellent bar tending & service. Claudio at Himitsu was super gracious to the kids and elderly parents. Puran Singh at buffet cooked excellent Indian food and made the parents super happy. Mynor at Lobby bar served us delish drinks all day long. Javier at preferred club swimming pool bar was just wonderful to the kids. Luis and Santiago from buffet kept on going and timely service for each meal. Last but not the least, all housekeeping staff were super hospitable, polite and helpful. Overall management has been doing a great job maintaining a great level of service. Looking forward to our next visit at their property.
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.