Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Pleasant!!!!!
Rooms were nice and clean. Was a little disappointed in the food overall. There were things going on over the course of time we were there but not the communication for these things were very limited. Overall, the stay was pleasant and the staff was friendly and accommodating.
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Didnt meet expectations
Best of the three properties which isn't saying much. Sabor is basic and tiny! Secrets we heard constant complaints from other guests that the rooms at Secrets smelled like sewage and had to be moved several times to finally get an appropriate room. We heard this while my wife and I were getting our massage on the beach that cost $435 USD. Not really a romantic environment! Dreams had the best of the worst. Great Pool overall, Great Beach overall, Food overall at Dreams was a let down (much better at Secrets); Preferred Club was a waste because all of the "truly preferred" amenities were at Secrets...two properties over. The Preferred pool at Secrets was a joke, the preferred lounge was only at Secrets; the advantages at Dreams Preferred club was mini fridge refresher, room service, and access to all of the properties. However the gold cart shuttles were unreliable and did not pick you up from the other properties nearby.
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Stress Free vacation
All six of us in the group that stayed here have all said the same thing multiple times already, 'We absolutely loved staying here and cant wait to come back again". From the moment we got picked up at the airport to the moment we said our goodbyes to everyone we felt completely relaxed and so very well taken care of by the staff. The rooms are clean and comfortable to sleep in and the swim out pool suite (which i highly recommend booking) is an absolutely amazing experience to have. The food was delicious, the cocktails were wonderful and I cant say enough about the staff at this resort. From Rudy at the resort main entrance, Luis our incredible waiter who remembered our drink orders after our very first breakfast to Eugenia our hardworking pool cocktail waitress whom probably got in about 20,000 steps a day alone just from serving us. This resort is more intimate in size than most which makes it perfect if you don't want to deal with a large crowd while vacationing. Thank you again to everyone at Dreams Cozumel you will definitely see us again at some point.
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Great
Had a nice relaxing time. Food was great! Pool bingo with Edwin and Andre was a lot of fun! It was nice to walk the beach. Could find a couple beach chairs every day without getting up too early. The snorkeling right from our beach was amazing. I would recommend a snorkeling excursion
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Overall good experience with some small issues
Edwin and Aaron with the entertainment team were great! 10/10. Food left a little to be desired. Resort rooms weren’t as clean as other Hyatt resorts (mold in swim out rooms, fingerprints all over glass, hair) but overall a good experience.