Costa Rica Marriott Hotel Hacienda Belen

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2563 reviews

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  Charming, beautiful and very attentive friendly staff!

  Staying 2 nights prior to Natural Habitat Adventures Jewels of Costa Rica Tour. Chose the Executive Level of room. Room 222 is walkout with sliding door to patio w 2 chairs and a table. This level of service was a great option as breakfast, light lunch, snacks and an evening meal service was more that adequate so we didn't need to use the onsite restaurants. Our request to not move rooms for our tour included room was granted. Employees that we dealt with were ALL professional and genuinely friendly: Gerardo at front desk, Brian, Mario and Caleb for on-site tours, Monse pool drinks/food server, And Marcos in charge of the on-site wastewater treatment facility ( who spoke no English, but patiently and happily tried to understand my horrible spanish! My friend and i were employed at a WWTF) . We may have been the only guests to EVER have visited him😅😃 I would definitely stay here again, and highly recommend it Thank you for making our stay a lovely and memorable experience!

  Feb 05, 2026
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  A Good Option Before/After a Flight

  We stayed at this hotel for roughly 24 hours prior to flying out of SJO after returning from the coast. The hotel is quite far from the city center and any attractions, but it is very close to the airport, so I would not recommend staying here for more than a night or two revolving around flights. The property is immaculate and immense, the atmosphere is stunning, and the room was quite comfortable for a one night stay. Service was consistently friendly and accommodating. A special shoutout to Kristal in the lounge for going above and beyond!! The lounge offerings were the only low-point of the stay. The room was very crowded and it offered little privacy. It took nearly an hour for the food to be replenished during happy hour, and breakfast was not much better in speed or quality. There is a live egg station which is highly appreciated, however there is no ventilation from the cooking, so the whole room smells of oil (as did we for the remainder of the day). We took the free hotel airport shuttle and were the only passengers in our van, which was a great final impression. Overall, we would stay at this hotel again the next time our travels bring us to Costa Rica if we see our flights demand a stay in San Jose.

  Jan 18, 2026
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  Marriott Experience in Costa Rica

  An upscale hotel with great food and friendly staff. I would’ve given it a five however they had no heat, even though it was very cold at the time due to strong winds and cool weather and also wind was getting into the room from outside as the glass was not sealed tight.

  Jan 14, 2026
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  Wonderful hotel, I recommend this place.

  We stayed at the Marriot Hacienda for 4 days and it was great. The rooms were clean and well appointed. The staff is all very nice and helpful. It was a great experience. Our room was on the 6th floor and we loved the green parakeets that nested in the palms below us. The hotel has a decent gym and we took advantage of he ability to keep up with our lifting during our vacation. I want to give a special shout out to Caleb Samudio. He was very kind and helpful to me when purchasing gift shop items. Next time in Costa Rica, I will stay at this same hotel for my city stays. Thanks for everything. Keep up the good work, Hacienda Belen. :)

  Jan 06, 2026
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  Fox News contaminating the Executive Lounge

  Fox News is constantly on the TV in the Executive Lounge. Have complained but they ignore requests to put on neutral news channel. They just say someone requested the channel. Even though 90% of the guests don't like it they do it anyway.

  Jan 05, 2026