Cofresi Palm Beach & Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5849 reviews

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  Worst Hotel Experience I’ve Ever Had — Completely Unacceptable

  Worst Resort EVER (and I have been to a 3 stars Hotel in Cuba…) Our stay at Cofresi Hotel was an absolute failure from start to finish, marked by broken promises, unsafe conditions, and shockingly poor service. We reserved a room with two beds, yet were initially given a one bed room. We then had to wait 24 hours before being moved again — this time to a ground floor room facing the street, which was unbearably noisy around the clock, with diesel golf carts constantly passing. Sleep was impossible. Despite asking five separate times, WE WERE LEFT WITH NO DRINKABLE WATER IN THE ROOM FOR ALMOST 48 HOURS. On top of that, there was NO HOT WATER FOR SHOWERS — a basic expectation at any hotel, let alone a resort. Basic housekeeping was nonexistent. We received no room service for 48 hours, the room was dirty upon arrival (lash extensions and hair on the floor), and it was never properly cleaned afterward. Things escalated further when my cousin became ill. Guest services promised to deliver medication and never did, and still failed to provide water. That level of disregard is deeply concerning. When I tried to bring food from the buffet because my cousin could not get out of bed, staff refused and told me I had to return to the lobby to ask permission to bring her food. At no point did the Cofresi staff take ownership, show empathy, or provide a concrete solution. We were sent in circles — the lobby referred us to guest services, guest services referred us back to the lobby, which then referred us to the Sunwing representative. The final straw: the mini fridge was broken, leaked water all over the floor, soaked our suitcases, and caused all the food inside to be lost. Not once did staff offer meaningful help or a solution. This was not just inconvenient — it was negligent. The lack of accountability, lack of service, and lack of care turned what should have been a vacation into a constant source of stress and frustration. Oh.. and if you're in a standard room near the lobby and want to go to the beach.... Get ready for a serious walk! Staff at the Bar (Cheers) during the day is rude, but at night they are Great. (Edison will take care of you like you are family) Cofresi Hotel seriously needs to reevaluate its standards for maintenance, and guest service practices. Based on this experience, I cannot recommend this hotel to anyone.

  Feb 09, 2026
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  Disgraceful rooms

  I have never seen this many deficiencies in a hotel room in my life, and I have stayed at many "budget friendly" places. And half of my career was in the Hotel industry, mostly as a Rooms Division Manager, in corporate hotel, Cdn Rockies Mountain resort towns and one winter season at an all inclusive resort in TCI. Room deficiencies: * no hot water for 3 days * black sediment coming out of the bathroom sink tap * oxidization very apparent on bathroom taps and shower head * Shower head bracket mounted too high and the angle was such that when the hand held unit was in the bracket, water shot straight across the tub above my head. * Vinyl coating on tub, pealing, and mildew on the bathtub caulking. * Found 2 cockroaches in the room and heard from several other guests that their rooms had bed bugs!! * Window did not close fully, thus there was a puddle on the floor after every rain. * Only one luggage rack, which is not designed for hard shell suitcases. * Room keys repeatedly deprogrammed, so my roomate and I had to keep climbing the 4 flights of stairs (most with no railings) to go to the lobby to get them reprogrammed. * this is the only resort in Dominican Republic at which I have not been able to flush toilet paper. * It took 3 days for us to wrench the closing mechanism for the patio door to the point that we could open it, only to find that one of the chairs on the patio as broken, in fact looked like one leg had been chewed off by some kind of animal. Also, we had requested 2 queens, but were assigned a room with one king bed. The front desk agent assured us that the King bed would be removed and 2 double beds would be put in, but they simply added a single bed. As noted before, there were multiple flights of stairs as this resort is built on a mountainside. Many flights had no railings. This is a huge problem for anyone with mobility issues, and the shuttle buses were inconsistent. We were told by the Sunwing rep during orientation that we had to book each of the three a la carte restaurants we were allowed on a day by day basis, in other words, we could only book one on the same day we wanted to dine. However, when we went to do that, were were told that everything was booked for the next 4 nights, which meant that we could only book one of the 3 opportunities. Having said all this, the service staff were excellent, the food in the restaurants we could get in to was quite decent. I will not recommend this resort to anyone, and will be posting this on many travel review sights, Google and my social media accounts.

  Feb 06, 2026
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  Good experience ❤️

  I love this place, was amazing the staff is great, pool and beach areas always clean , and the food really good, Karla from reception was very kind and friendly.

  Feb 05, 2026
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  Pretty resort with horrible apartments

  Resort beautiful especially vegetation, palm trees etc. Beach a bit dirty. Water in the ocean dirty and not clear. I wonder if the resort treats the waste water? Some sargassum seaweed problems, but not too much. Apartment VERY VERY poor. Old. Closet painted with dark never-drying paint. If closet door touched accidentally then paint very hard to remove from cloth or hands. Bathroom beyond criticism, rusty or broken facets. Some black worms crawling out of the drain at night, when lights switched on they ran back. I didn't even mention the big cockroach in the closet, but that might be understandable in the tropics... Bathtub old and not draining properly - water was gathering at the wrong side. The drain was painted over with white paint, I guess to "fix" the leakage? I asked reception for the room to be changed, someone was supposed to come over to see complains. Never showed up despite informing reception few times. Then I just gave up, my thinking was that I did well camping so, I can handle Cofresi as well... I added image of WestJet taped with duct tape and video of the sink, if anyone wants to see.

  Feb 04, 2026
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  Very Poore Hotel condition

  Poor communication and unacceptable room condition, I had a reservation at the hotel from January 28 to February 1 ,2026. Due to he snow storm in NYC my flight was canceled and I arrived late. At the check-in I was not inform that the Hotel had already honored and change the three night I missed. I only found out at checkout, when it was too late to change my flight. This was extremely frustrating and unprofessional. The room was large but the TV and remote did not work, there was not internet, and the safe required and extra fee. The worst issue was a strong mold and sewer smell in the room. I reported this to the front desk and was told someone would come to the room to check or I will be moved to a different room, but nothing was done. Overall, this was very Unpleasant experience due to poor communication, room condition and lack of action from Staff. I would not recommend this hotel.

  Feb 03, 2026