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Customer Ratings & Reviews
TripAdvisor Traveler Rating
2542 reviews-
Consummate Concierge
My wife and I have been Marriott owners for over 25 years and have enjoyed Marriott properties all over the world. We had read reviews online and found that everyone who visited remarked about how well they were treated by staff. We were not disappointed as everyone had a smile and a willingness to help. Our stay at this Marriott was made even more memorable by the concierge, Mike Lopes. Always an effervescent smile on his face, he eager to help in every way possible, even on several occasions going above and beyond. By the time we left, we felt that MikeL was almost like a friend of the family and we plan to keep in touch via email.
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Great stay and staff! Thank you, Meli!
Great time! The staff was great! Meli tended to us like family!❤️ She took great care of us during our stay. She was friendly and thorough and took care of our every need. The pool was closed at the beginning of our day but open by the end, after hurricane repairs. Enjoyed the pool deck and staff as well.
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Amenities closed due to storm damages
It could have been nice at the Marriott on Sand Key. It’s a top hotel in a great location with a lot of friendly and knowledgeable staff members, but we only learned about the unavailability of pool and outdoor bar due to hurricane damages after our check in. From our view of things not ok, because overnight rates haven’t been discounted. Lots of debris on the road and parking lot, too. Rooms with balcony are great, spacious and modern. Two flat-screen tv’s. We’d give this Marriott a second chance when in the area.
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Best Staff and Location!
I had the best experience here! The staff is absolutely amazing—friendly, knowledgeable, and so helpful. Shoutout to Eric (Waiter) Rovena & Sue (Desk), Rob & Wilmer (Parking). Wilmer went ABOVE and BEYOND!!!! The location is prime, making it a perfect spot to enjoy everything. I’ll definitely be coming back! Highly recommend!
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Disappointment
This is not my first stay here, and we came back because of the beautiful pool/outdoor area. I 100% understand there is a a lot of storm damage, and it makes sense that repairs aren’t complete. However, the website says the area will be reopened in early November. It’s November 15th as I’m writing this, and it’s still closed. Staff at the front desk were dismissive when we expressed disappointment. It would have been nice if Marriott had compiled a list of hotel pools that are open (or even arranged a deal for guests). For example, we learned we could make reservations at the Wyndham for $25.