Chicago Marriott Downtown Magnificent Mile

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3456 reviews

• 

  So so

  Poor layout. Poor food choices. In room QR codes gave errors. Could not order room service. TV remote did not work well at all. Could have stayed at motel 6 instead

  Mar 26, 2026
• 

  The Green River runs through it.

  We went to Chicago for the St Patty's Day celebration. The hotel was nice. Not being from Chicago I found the directions to the hotel slightly confusing. They take you to the front of the hotel and to valet park you need to be in the back. I asked for direction from an employee, but he was confused how to get me to the back of the hotel. Once we figured out how to navigate the lower level of Wacker St we found the correct location. $80 a day for parking is steep but it is what it is. The hotel had a Starbucks inside and a nice bar. The room was good and the view we had from our room was amazing! The bedding was great and we enjoyed the hotel! PS. Once is enough to see the St. Patty's Day festivities. Too many people and too many drunk kids.

  Mar 23, 2026
• 

  Greeted by every single hotel staff person we encountered.

  Our room was a perfectly adequate standard big city Marriott room with updated bathroom and shower. We travel a lot and I always read TripAdvisor reviews ahead of each trip, but I rarely write a review. The most remarkable part of our stay at this hotel was being greeted by every single hotel staff person we encountered from the front desk staff to the maintenance staff just passing by us in the hallway. Also, the gym was terriffic, and it was nice to be able to open the window in our upper floor room just a little.

  Mar 22, 2026
• 

  Central location to downtown Chicago close to lots of restaurants, shopping, and Chicago sites.

  This hotel offers a central location to downtown Chicago on the famous Michigan Ave close to lots of restaurants, shopping, and Chicago sites. A gem of a place! Location - 5 ⭐️ - Location is fabulous if you are looking to spend time on Michigan Avenue, visit Navy Pier, do a tour of the Chicago Riverwalk or do many of the sites Chicago has to offer. I would come back here again. Service - 5 ⭐️ - Staff thoughout the hotel were friendly, helpful and never made you feel rushed if you needed their help. Rooms - Rooms are spacious and offer great views of the city. - Rooms were clean and provided all the standard features like a mini-fridge, desk and small closet. - Bathrooms are small and don’t offer much space to move around. Amenities - No swimming pool - Fully equipped gym with all the equipment you would expect in a proper gym. There is also a fitness room that hosts classes. - This hotel definitely caters to business travelers. Club lounge - We have used many club lounges across North America at various Marriott properties. This one was disappointing as it was fairly small, and the options that it offered were limited. - The hours were quite restricted. Only open until 9:00pm Mon-Thurs and Fri-Sun they only offer breakfast and then close by noon with no access the rest of the day. Parking - Valet parking is available. - Self-park is at a lot offsite but just down the street at a cost of $62/day with in-out privileges.

  Mar 21, 2026
• 

  Issues with HVAC, Windows and Noise

  I stay in Chicago a lot for work but typically stay at other Marriott properties because I prefer hotels that do not have carpet in the rooms. I chose this hotel so my kids could take in the view of the city. There are 2 main issues with this hotel- the first issue is the HVAC system. We got in our room and it was 74 degrees so I turned the thermostat to 68, and within 5 minutes, it was 80 degrees in the room. When I called the front desk about this, they advised me to turn the thermostat to 72 because there is no actual A/C, only heat due to their old and outdated HVAC system. What?!? That’s crazy. So I did that, and hours later, it’s 75 degrees and I can’t get it any cooler in here. Also, the windows are very thin and it is SO loud. We can hear tons of noise from rooms around us as well as the street below. Again, I am used to staying in downtown Chicago with city noise but these windows are so thin. Additionally, with the thin windows, it kind of feels unsafe right at the window of the room. I don’t want my kids going near the window because it seems so thin and not very secure. I googled this issue and found an article where a window did fall out of this hotel- scary. Additionally, it is after midnight and we are all lying here awake because there is music blasting and it’s so loud we can’t sleep. Marriott needs to update this property stat and do something about the HVAC and windows!

  Dec 28, 2025