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3424 reviews
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Dec 07, 2024Nice Hotel but Lounge Need Work
The hotel is nice and the gym is huge. Be aware that the main entrance is at 541 N. Rush Street. My one point of feedback is that the lounge is clearly lacking the typical Marriott standard. No potatoes or hard-boiled eggs for breakfast. No cappuccino or latte machine. They can do better and hope they will listen to the feedback because the potential is there.
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Nov 24, 2024Nice Stay Here!
Came here during the week for work… it’s centrally located near many downtown attractions. It’s a HUGE property, with a nice lounge for members, the M Club. And it features a large bar in the lobby and a restaurant and a café. Checking in was great… the lady who checked me in was great, friendly, helpful, and very professional! My room was decent… it was a corner room and I even had a “beach view” which was several blocks away, thru buildings, but nonetheless, I could see the beach/water! The nice thing about this property is that they offer two different elevator banks, with express elevators to get you to the 27+ set of floors. The valet folks weren’t very helpful though. Overall, nice visit and I’d come back.
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Nov 24, 2024Noisy conference hotel with very hot rooms in the winter
This Marriott was a disappointment from the moment we walked in. Not one hotel employee greeted us at any point we were there (3 nights). The check-in process was slow and the person was disinterested. Despite booking (weeks ahead) a room with a king bed, we were give 2 double beds. We called the front desk & were told that changing rooms was not possible. Like other reviewers, the room was horribly hot (78 degrees). After unsuccessful attempts to decrease the temperature to 65, we called the front desk and were told, like other reviewers, that the hotel had switched to "heating" and cooling the room below 75 was not possible. We were also told to open the window (it opens 2 inches) and turn off the fan. The noise from traffic (including continuous sirens) meant that we did not sleep well at all. The beds were not particularly comfortable. The hotel rooms are clearly designed to be a conference hotel -- meaning that the rooms are not designed for relaxing in -- there is no comfortable to chair to sit in (there is a small straight-backed bench) and a tiny desk with a plastic chair. This all translated into a dreadful stay. We tried to eat at the hotel restaurant -- we were eventually seated and then waited 20 minutes without seeing a server and left. I bought a lunch at the 'market' and for $27 I got a 'dead' salad and juice. The clerks ignored me even while I paid... The only way to get hotel information once in the room is by using the querty. The room telephone had no "directory" to reach the front desk. There are no amenities in the bathroom beyond those in the shower. Incredibly poor value for the money. We have let others know of our experience.
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Nov 14, 2024Room thermostats are under hotel’s control
I am currently staying at this hotel. The air conditioner in our room is blowing warm air even when we set the A/C on 65. The temperature in our room is 78- TOO WARM to sleep. We called the front desk & were rudely told, “This is Chicago, and we turn on the heat at night. We can’t run the heat and the A/C at the same time in this hotel, and we have the heater on now. So no matter what you place the room thermostat on, it will blow hot air.” They sent up an engineer to our room, and his suggestion was to open our window and prop our room door open to the hallway. (The hallway is very cool.) Our window only opens 2 inches, so very little air comes in & now we hear loud sirens & city noise. We cannot safely leave our room door open to the hallway all night. We sweated all night last night & got very little sleep. There is also no exhaust fan in the bathroom, so showers heat up the room. I hear other people in the hotel talking about their hot rooms too. If you want to sleep in a very warm room, with your room door propped open to the cool hallway all night, with staff who don’t care about your comfort, this is the hotel for you.
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Nov 11, 2024
Beware of Marriott Non-Refund Policy-- They clearly do not value their customers -- Stay Away
Beware of this company - I booked 2 rooms through American Airlines and did not notice that it was booked as nonrefundable. I plan to travel in early December with a family member who ultimately could not make the trip and when I called over a month in advance they would not cancel the second room or provide a travel credit. The American Airlines tried to call the hotel and they would not budge... no travel credit... nothing. Over $500 for a room I will not use. I will never book at Marriott ever again -- they do not care about their customers.