Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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WORST CUSTOMER SERVICE: WHO CAN ACTUALLY HELP, MARRIOTT?!
Literally, this is the worst customer service I've experienced, ever, and I haven't even stayed there yet! I booked a work trip for which I need the summary of charges to show the last 4 digits of the card used (for my employer). I have called the hotel no less than 7 times with redirections to other departments (accounting, loyalty, front desk...) with a SIMPLE REQUEST--a copy of the charges showing the last 4 digits. One of my front desk experiences with Sara on 2/3 was so passive-aggressive, that I can't believe they allow someone so sarcastic to represent their hotel. Sara sends me the email and again, it doesn't have the digits. I ask her where I should see them because they are not there. When I begin to share what is there, she cuts me off with, "Rather than you repeat yourself, I'll transfer you to...and cuts me off as I am asking her name. I had to call back to ask her name. Unacceptable Marriott! I understand many companies outsource, but when your "representative" is clearly in a loud cafe where it sounds like there's a party happening, it makes it hard to exchange information. On two occasions I was almost through to the end when the call was disconnected. The last one with "Giselle" from Central Reservations, aka, party central, was more than 15 minutes of explanation to receive the same email without the requested information. Marriott, who the hell can someone speak to for actual help!?
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A few days away!
We always enjoy visiting Chicago during the holidays and we have found this hotel to be our favorite go to place. It is conveniently located downtown and is always clean and festive at that time of the year! The staff is very nice and always seem to appreciate our loyalty to the Marriott brand!
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Worst Experience
Apart from Location - NOTHING else is good - Run down hotel - run down room - carpets dirty / torn - pathetic experience - worst marriott ( was it one ??? ) we have ever stayed in - ruined our otherwise stunning chicago trip ! to be fair Dana @ reception did offer me some $ credit for food but we flatly refused - dint come here for a free lunch - came for a good and comfortable stay - thats why we patronise brand Marriott ! but alas this did not fall short of expectations but was simply not even close to being a Marriott !
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Decent room but need sound-proofing
The room was OK, but desperately needed sound-proofing to keep out noise from the streets (even for high floors) and the adjoining room. The breakfast at Harvest was decent (destination fee could be offset from the cost), though breakfast at the lounge (for those with access) was much better. Excellent location - some distance from the Loop but well-connected by L-train and buses to the rest of the city.
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Nice Hotel but Lounge Need Work
The hotel is nice and the gym is huge. Be aware that the main entrance is at 541 N. Rush Street. My one point of feedback is that the lounge is clearly lacking the typical Marriott standard. No potatoes or hard-boiled eggs for breakfast. No cappuccino or latte machine. They can do better and hope they will listen to the feedback because the potential is there.