Chicago Marriott Downtown Magnificent Mile

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3449 reviews

• 

  Staff were great

  Arrived after a lot of travelling from the UK. Huge lines at immigration at O’Hare and terrible traffic to the hotel, but it was marathon weekend. The check in was smooth and we confirmed our late check out (my wife was running the marathon and knew that on the Monday she would want nothing more than to rest in the room until we traveled to the airport). The room, on the 12th floor was good. Simple but clean and a reasonable size. Everything worked and as well as a fair number of electrical sockets there were also good number of usb sockets on lamps etc. Complimentary coffee and tea, but don’t touch the water bottle was the advice of one of the staff and we listened. In fact whenever we interacted with staff they were all helpful. Those at the desk, the Rush street pantry where we got food a couple of times and housekeeping. The temperature in the room was easy to control (other than me and my wife have different ideas on what is a comfortable setting) and the water was of a good pressure and hot. We stayed four nights and have no criticisms. The view out of the window was ok rather than spectacular but heh. Would happily stay again if we ever return to Chicago.

  Nov 09, 2025
• 

  Great location

  Stayed for two days on a recent trip to the Windy City. Hotel is very well located within walking distance of all the main shopping areas, Navy Pier etc. Modern vibrant ( and very large) foyer with two entrances/ exits, one of which is on Michigan Ave. Foyer contains a bar, coffee shop/ bakery together with reception. Rooms are included in two blocks ( South & North). Ours was a good size, floor to ceiling window, offering great views over the city. Rooms had tea/ coffee making facilities, safe, decent toiletries etc. We ate breakfast on one morning, which is served in a large area on first floor. Good choice of hot/ cold food and reasonably priced given city centre location.

  Nov 07, 2025
• 

  Good location. Attentive staff. Noisy/hot rooms. Bathroom design is questionable.

  The hotel itself was in a good area. The staff was attentive and helpful. The hotel had a very nice lobby/lower level when you entered. While the room appeared to have been updated, it had several problems. Though I understand there will be noise with a hotel right on the magnificent mile, it seemed more excessive than other hotels I’ve stayed at in the area. The old windows are likely part of the problem. The biggest issue (which I failed to notice in other reviews) is you are NOT able to control the temperature. Everything is locked into AUTO mode. The thermostats “allow” you to adjust the temperature up/down, but it doesn’t do anything. There also is not an option to set the fan to on/constant. This would have been nice to not only muffle the noise from outside, but also the noise from the bathroom. Unfortunately, someone thought it would be a good idea to have a sliding door separating the bathroom from the rest of the room. There is also not an option to turn some sort of fan on in the bathroom either. If you are not traveling alone, you will hear every sound coming from the bathroom as if you were sitting right next to them. My biggest issue was the thermostat though. The temperature outside was in the fifties. The room never got colder than 72 (often higher) unless you cracked a window open. Of course when you do that, you might as well give up all hopes of sleeping with the added noise. Hopefully management can figure out something with the temperature control in the rooms. I can honestly say I’ve never stayed in a room (including at budget hotels/motels) where you couldn’t adjust the temperature and also turn on the fan. I’d also suggest using bathroom doors next time. I’m guessing this was done because the bathrooms are pretty narrow/small and there wouldn’t be enough space to open/close a traditional door.

  Oct 27, 2025
• 

  BAD SLEEP, Bungled Service!!

  BAD!!! Sleep disturbed, night’s rest wrecked by horrid screeching and ripping sounds outside our door from 6:00-7:00am on a Saturday morning. What the heck?! Turns out the hotel sent workers up in the wee hours to prep our floor for construction. We had splurged on a quiet (!) room for a special getaway, and these Marriott bunglers wrecked our night’s rest. Their proposed solution? A room change at 6:50am—as if packing up and moving out would lull us back to sleep!

  Oct 25, 2025
• 

  Hot & bothered

  In 2018, Kristin L aired (pun intended), on her review, my same concern with respect to an absent in room A/C system. My room temp after a tasty Chicago steak - 82 degrees 🥵 My plan - turn it down to 65 for 2 hours and recheck. Now 83 degrees - hmmm. A call to the hotel operator led me to understand that due to the cold mid October weather, ALL the rooms have the HEAT turned on and that there are only 2 settings (for all rooms) HEAT or COOL. So how do I get cool ma’am? “Turn OFF the heat and then crack the window”. Pretty suboptimal for a rack-room rate of over $400. Their website says A/C in the room, but sadly fails to mention that it’s inoperable. 🤷🏼‍♂️ Given that this flaw was raised over SEVEN years ago, this troubling aberration is likely permanent, so one & done here for me I’m afraid.

  Oct 23, 2025