Hotel Promotions

Resort Details

Dining
OnSite Dining
  • Harvest - Chicago Style
    Harvest ? Chicago Style celebrates classic Midwest dishes, including Chicago favorites, for all-day dining. Enjoy our downtown Chicago restaurant.
  • Rush Street Pantry
    Taste a variety of artisanal offerings from local purveyors and on-property crafted meals and snacks created and packaged by our hotel chefs in this Magnificent Mile restaurant. Our pantry features fresh, seasonal ingredients in every offering.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 3428 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    WORST CUSTOMER SERVICE: WHO CAN ACTUALLY HELP, MARRIOTT?!

    Literally, this is the worst customer service I've experienced, ever, and I haven't even stayed there yet! I booked a work trip for which I need the summary of charges to show the last 4 digits of the card used (for my employer). I have called the hotel no less than 7 times with redirections to other departments (accounting, loyalty, front desk...) with a SIMPLE REQUEST--a copy of the charges showing the last 4 digits. One of my front desk experiences with Sara on 2/3 was so passive-aggressive, that I can't believe they allow someone so sarcastic to represent their hotel. Sara sends me the email and again, it doesn't have the digits. I ask her where I should see them because they are not there. When I begin to share what is there, she cuts me off with, "Rather than you repeat yourself, I'll transfer you to...and cuts me off as I am asking her name. I had to call back to ask her name. Unacceptable Marriott! I understand many companies outsource, but when your "representative" is clearly in a loud cafe where it sounds like there's a party happening, it makes it hard to exchange information. On two occasions I was almost through to the end when the call was disconnected. The last one with "Giselle" from Central Reservations, aka, party central, was more than 15 minutes of explanation to receive the same email without the requested information. Marriott, who the hell can someone speak to for actual help!?

    Feb 03, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A few days away!

    We always enjoy visiting Chicago during the holidays and we have found this hotel to be our favorite go to place. It is conveniently located downtown and is always clean and festive at that time of the year! The staff is very nice and always seem to appreciate our loyalty to the Marriott brand!

    Jan 28, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Worst Experience

    Apart from Location - NOTHING else is good - Run down hotel - run down room - carpets dirty / torn - pathetic experience - worst marriott ( was it one ??? ) we have ever stayed in - ruined our otherwise stunning chicago trip ! to be fair Dana @ reception did offer me some $ credit for food but we flatly refused - dint come here for a free lunch - came for a good and comfortable stay - thats why we patronise brand Marriott ! but alas this did not fall short of expectations but was simply not even close to being a Marriott !

    Jan 07, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Decent room but need sound-proofing

    The room was OK, but desperately needed sound-proofing to keep out noise from the streets (even for high floors) and the adjoining room. The breakfast at Harvest was decent (destination fee could be offset from the cost), though breakfast at the lounge (for those with access) was much better. Excellent location - some distance from the Loop but well-connected by L-train and buses to the rest of the city.

    Jan 02, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Nice Hotel but Lounge Need Work

    The hotel is nice and the gym is huge. Be aware that the main entrance is at 541 N. Rush Street. My one point of feedback is that the lounge is clearly lacking the typical Marriott standard. No potatoes or hard-boiled eggs for breakfast. No cappuccino or latte machine. They can do better and hope they will listen to the feedback because the potential is there.

    Dec 07, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319