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3426 reviews
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Jan 07, 2025Worst Experience
Apart from Location - NOTHING else is good - Run down hotel - run down room - carpets dirty / torn - pathetic experience - worst marriott ( was it one ??? ) we have ever stayed in - ruined our otherwise stunning chicago trip ! to be fair Dana @ reception did offer me some $ credit for food but we flatly refused - dint come here for a free lunch - came for a good and comfortable stay - thats why we patronise brand Marriott ! but alas this did not fall short of expectations but was simply not even close to being a Marriott !
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Jan 02, 2025Decent room but need sound-proofing
The room was OK, but desperately needed sound-proofing to keep out noise from the streets (even for high floors) and the adjoining room. The breakfast at Harvest was decent (destination fee could be offset from the cost), though breakfast at the lounge (for those with access) was much better. Excellent location - some distance from the Loop but well-connected by L-train and buses to the rest of the city.
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Dec 07, 2024Nice Hotel but Lounge Need Work
The hotel is nice and the gym is huge. Be aware that the main entrance is at 541 N. Rush Street. My one point of feedback is that the lounge is clearly lacking the typical Marriott standard. No potatoes or hard-boiled eggs for breakfast. No cappuccino or latte machine. They can do better and hope they will listen to the feedback because the potential is there.
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Nov 24, 2024
Nice Stay Here!
Came here during the week for work… it’s centrally located near many downtown attractions. It’s a HUGE property, with a nice lounge for members, the M Club. And it features a large bar in the lobby and a restaurant and a café. Checking in was great… the lady who checked me in was great, friendly, helpful, and very professional! My room was decent… it was a corner room and I even had a “beach view” which was several blocks away, thru buildings, but nonetheless, I could see the beach/water! The nice thing about this property is that they offer two different elevator banks, with express elevators to get you to the 27+ set of floors. The valet folks weren’t very helpful though. Overall, nice visit and I’d come back.
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Nov 24, 2024Noisy conference hotel with very hot rooms in the winter
This Marriott was a disappointment from the moment we walked in. Not one hotel employee greeted us at any point we were there (3 nights). The check-in process was slow and the person was disinterested. Despite booking (weeks ahead) a room with a king bed, we were give 2 double beds. We called the front desk & were told that changing rooms was not possible. Like other reviewers, the room was horribly hot (78 degrees). After unsuccessful attempts to decrease the temperature to 65, we called the front desk and were told, like other reviewers, that the hotel had switched to "heating" and cooling the room below 75 was not possible. We were also told to open the window (it opens 2 inches) and turn off the fan. The noise from traffic (including continuous sirens) meant that we did not sleep well at all. The beds were not particularly comfortable. The hotel rooms are clearly designed to be a conference hotel -- meaning that the rooms are not designed for relaxing in -- there is no comfortable to chair to sit in (there is a small straight-backed bench) and a tiny desk with a plastic chair. This all translated into a dreadful stay. We tried to eat at the hotel restaurant -- we were eventually seated and then waited 20 minutes without seeing a server and left. I bought a lunch at the 'market' and for $27 I got a 'dead' salad and juice. The clerks ignored me even while I paid... The only way to get hotel information once in the room is by using the querty. The room telephone had no "directory" to reach the front desk. There are no amenities in the bathroom beyond those in the shower. Incredibly poor value for the money. We have let others know of our experience.