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3420 reviews
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Nov 14, 2024Room thermostats are under hotel’s control
I am currently staying at this hotel. The air conditioner in our room is blowing warm air even when we set the A/C on 65. The temperature in our room is 78- TOO WARM to sleep. We called the front desk & were rudely told, “This is Chicago, and we turn on the heat at night. We can’t run the heat and the A/C at the same time in this hotel, and we have the heater on now. So no matter what you place the room thermostat on, it will blow hot air.” They sent up an engineer to our room, and his suggestion was to open our window and prop our room door open to the hallway. (The hallway is very cool.) Our window only opens 2 inches, so very little air comes in & now we hear loud sirens & city noise. We cannot safely leave our room door open to the hallway all night. We sweated all night last night & got very little sleep. There is also no exhaust fan in the bathroom, so showers heat up the room. I hear other people in the hotel talking about their hot rooms too. If you want to sleep in a very warm room, with your room door propped open to the cool hallway all night, with staff who don’t care about your comfort, this is the hotel for you.
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Nov 11, 2024
Beware of Marriott Non-Refund Policy-- They clearly do not value their customers -- Stay Away
Beware of this company - I booked 2 rooms through American Airlines and did not notice that it was booked as nonrefundable. I plan to travel in early December with a family member who ultimately could not make the trip and when I called over a month in advance they would not cancel the second room or provide a travel credit. The American Airlines tried to call the hotel and they would not budge... no travel credit... nothing. Over $500 for a room I will not use. I will never book at Marriott ever again -- they do not care about their customers.
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Oct 21, 2024Great Location
We enjoyed our 3-night stay at this Courtyard. The location was perfect and allowed us to walk to the Art Institute, Millennium Park, and restaurants. The room was quite large compared to other Courtyard's we've stayed at but needed a new mattress. We enjoyed happy hour drinks at the bar. The service was quite slow for breakfast at the Copper Fox restaurant the 1st morning but was better the 2nd morning. Note: Self parking is $59/day - we ended up leaving the car parked in the structure and walked or took taxis or Uber to get around Chicago.
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Oct 21, 2024Endless unnecessary struggles
Endless struggles From the moment we walked in until we checked out, our 3 nights stay was full of unnecessary struggles in order to get what we were entitled to in the first place as Titanium Elite members. I feel the basic problem is the front desk staff who really don’t care too much. The one that checked us in made it very clear that she was simply waiting for her shift to be over…and thus refused to give us breakfast vouchers or an upgrade by falsely claiming they were sold out. Luckily we met Devine the manager who was professional and attentive and upgraded us. We later met another manager , Emma, who assisted us with the breakfast issue. On our last night we were granted a late checkout ( as Titanium we are entitled to 4pm ) and we asked and got an extra hour. BUT, at 4:06 , our phone rings and we received an intimidating phone call from someone called Rico who told us that “ either we left the room immediately or he will charge us an extra 100$”. We were shocked by the way he talked and by the fact that he wasn’t even willing to listen. Again , another call with another manager who sorted everything . 3 nights and so many struggles simply because the front desk staff doesn’t really care. Luckily they have very nice and professional managers to sort things out but it shouldn’t be like that. We were left with a very unpleasant feeling.
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Oct 14, 2024
Mag Mile Easy
Loved the location on Michigan Avenue as close to many sites and restaurants. The huge lobby bar/ lounge was a terrific place to hang out, meet friends and have a cocktail before dinner. Room was clean and decorated in a sleek, sophisticated manner. Only reason I knocked off a star was because in the hallway near our room there was a crumpled up, used mattress pad on the floor. It was there for 3 of the 4 days we stayed despite reporting it on day 2. Plus side our housekeeper cleaned our room perfectly and very early each day so when we got back from a day of sightseeing we could relax.