Hilo Hawaiian Hotel is a 286-room property by Castle Resorts & Hotels located on historic Banyan Drive. Lauded as Hilo’s best full-service hotel, the newly upgraded property offers breathtaking views of the Pacific Ocean and quaint Hilo Town, with world-famous Maunakea as a backdrop. This classic Big Island resort embodies the authentic Hawaiian charm and aloha spirit of Hilo.
The comfortable, laid-back feel of the Big Island is captured right here. The essence of its sacred beauty, revealed. Welcome to Castle Hilo Hawaiian Hotel, an iconic oceanfront hotel on historic Banyan Drive. The most regarded of Big Island vacation rentals in Hilo, Hawaii, with a location that couldn't be more perfect for both island exploration and personal reflection. Hilo Hawaiian Hotel sits quietly on Hilo Bay as if watched over by Mauna Kea's peak and guarded by Kilauea's sheer majesty. Offering outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park. Enjoy incredible views of Mauna Kea, Hilo Town, and beautiful and historic Coconut Island.
Location
HiloProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.General Information: Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Resort fee inclusions:
• Local, Inter-island, US, Toll-Free calls
• Wifi Local Newspaper-Upon availability
• BPA Free Logo Bottle 1 per person
• Use of Filtered Water Refill Station
• Use of Fitness Center (18 years & over)
• Self-Parking (upon availability)
• In-room Coffee/Tea
• Use of Oceanside Fresh Water Swimming Pool with Sundeck
• Personal Hand Sanitizer
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change at any time and without notice. The hotel can provide current fee and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2441 reviews
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Oct 20, 2024A great local hotel in sleepy Hilo town.
What a good night's sleep I got here! It's been over 10+ years since I last stayed at the Hilo Hawaiian Hotel in sleepy Hilo town. Yes, at night in Hilo, you can probably hear the lovely sounds of the croqui frogs. Some folks don't like the noise, but as for Bruddah man, I don't mind it at all. When I pulled into the hotel parking lot (in the early evening), I could hear the chirping noises of the croqui frogs. As for my accommodations - My hotel room was nice & comfy. Looks like the Hilo Hawaiian hotel has done a great job with securing the building, as well as maintenance of the hotel room. The hotel room had your standard amenities - coffee maker, refrigerator, hair dryer, large screen T.V., iron and ironing board. The hotel also provided soaps/lotions/shampoo/body wash. In the morning, there was a complimentary continental breakfast provided by the hotel. The simple continental breakfast consisted of - fresh fruit, oatmeal, pastries, juices, & hot coffee and tea. The room rate was very reasonable at ($169.15) per night, and after adding all the various taxes, the room was just under ($200.00 bucks). The Hilo Hawaiian Hotel also had a Kama'aina Special - No Resort Fee. All you have to do when checking in is provide a valid Hawaii ID/Driver's License for proof that you're a Kama'aina. Parking is free, but it's first come, first serve basis. I had a great night's sleep at the Hilo Hawaiian Hotel, no road noise, or honeymoon noises (see my review from the hotel I stayed at in Kona, Lol!). The bed was very comfortable, and there were many electrical outlets available so you could charge your electrical devices. I would say the highlight of my hotel stay was the spectacular ocean view from my hotel room! If you take a quick look at my pics, I'm sure one can appreciate this hotel
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Oct 15, 2024Horrible hotel
Terrible hotel. The rooms are old and smelly. Breakfast is horrible, you must take it in a box. The bath tub was dirty. The view from my room was a construction site. It is more of a motel than a resort. No water in room. Overall this place lacks the quality of a resort. You don't feel like you are in Hawaii.
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Oct 01, 2024
Warning to others
Hilo Hawaiian hotel Posting this so others don’t make the same mistake in staying in this area. We stayed at the Hilo Hawaiian hotel and left after 2 out of our 7 nights. The room had seen better days. Stains on the carpet and kind of dirty room/cockroaches etc. We booked through Costco and had no idea of the condition of Banyan drive or the Emergency plan of action that council members are trying to enact to tear down Uncle Billy’s next door, which has been abandoned since 2017-18 and has become taken over by squatters. Theres news stories about it! There’s a set of condos next to Billys between the Hilo Hawaiian and Grand Naniloa hotel that looks very sketchy, between these two properties there’s been 1,400 police calls since 2018. Also the Hilo hotel claimed we never came down to check out the day we did when we saw the manager when checking out! The front desk lady (Mary I’ve been told) didn’t care why were leaving early and was very short with us almost mad that we were leaving. (Pretty sure it’s her that claimed we never checked out) we are still waiting for a refund on 2 if the nights. Just be honest.
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Sep 24, 2024
The worst experience in Hawaii
The worst experience in Hawaii! Hotel is old, mattresses are too soft, tap in the bathroom is almost broken, and worst of all receptionist are unfriendly Cleaning only every other day even if you pay full price everyday Parking full Stay away!
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Sep 17, 2024Okay for a short stay
The Hilo Hawaiian Hotel is an average hotel with pros and cons, like most places in this price range. Pluses: Plenty of free parking. Reasonably priced. Very close to the airport. Walking distance to several restaurants (plus there's an onsite restaurant though we dined elsewhere), secure bag drop if you arrive too early to check in. Fast elevators. Cordial staff. Easy drive to Volcano National Park. Other nearby attractions. The mehs: It's not new and shiny (but reasonably priced). The continental breakfast is a strong miss. The rooms need basic maintenance (electrical outlets that work, hair dryer mount loose, bubbly wallpaper). The surrounding area has seen better days and parts are downright dilapidated. If you're looking for 5-star accommodations, this isn't them. However, if you're looking for a reasonably priced, reasonably clean and reasonably comfortable hotel, check out the Hilo Hawaiian.