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2713 reviews
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Jan 15, 2025Top Notch Service at the Marriott
We had a wonderful stay at the Marriott in Boston. The hotel is very close to the New England aquarium. The hotel was decorated for Christmas and everything was very festive. The valet service was excellent. The staff was friendly and our car was well taken care of. The room we stayed in was on the 7th floor (709) and it was clean and quiet throughout our stay. We enjoyed a drink at the downstairs bar which had nice ambience. 10/10
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Jan 05, 2025
What a Marriott stay is supposed to be
Writing this from my room as we speak, which is unusual for me as I'm usually too busy to write reviews, but I felt compelled to praise the team and operation at this hotel before I forgot. I'm a business traveler so I spend many nights in hotels. My stay at the Boston Marriott Long Wharf has been nothing short of fantastic. While the location is great, what stands out for me are the employees; from the bellmen, front desk, cleaning, to the staff at Waterline Restaurant, everyone has been all smiles, attentive, and willing to help without being intrusive. As someone who oversees a large, multinational team, I am impressed with the level of overall service attitude. While my room is a bit spartan as far as amenities go, it is perfectly comfortable, clean, and well-maintained. As I'm here for business, I really didn't need the space of a suite upgrade so didn't push for one, but the hotel proactively set me up in a room with a nice view and had the room ready to go when I arrived a couple hours before check-in. The only confusing part of the experience for me has been using the destination fee credit on in-room dining. Make sure to choose the "on delivery" option for payment, otherwise it won't get credited correctly. Even then, the front desk and manager on duty were nice enough to sort that out for me (it was my mistake, but confusing nonetheless) and even followed up with a call to confirm that they had fixed the issue. Overall, the most important takeaway for me has been that the entire team here really wants to make your stay a positively memorable one. As long as that doesn't change, I will happily stay here again the next time I'm in Boston. Even when hotels are brand-spanking new with all the bells and whistles, they oftentimes miss the mark. It's hard to miss the mark when you got a great soft product. Kudos to the GM and the entire team.
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Dec 26, 2024Beautiful holiday stay
Stayed five nights at this hotel over Christmas Eve and Christmas Day and the hotel was warmly decorated and staff were all friendly. Marco in the Waterline Restaurant is one of the most professional, friendly and attentive servers I have had the pleasure of being served by. His service was far superior to what we receive at “fancy” restaurants. He went above and beyond to address our needs with such pride and friendliness. Stephanie at the front desk was also a stand out as she took the time to address some small issues I had regarding some charges but she found answer and was able to explain some confusing stuff. The hotel is located directly across the street from Quincy marketplace and Faneuil Hall. We were a 5 minute walk from the North End. Fantastic location and Ubers to get into the Back Bay and other parts of the city were cheap and easy. Would definitely recommend this hotel.
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Dec 20, 2024
Excellent Marriott in a Good Location
It's hard not to rank this a great inner-city Marriott. My friend and I arrived very early in the morning and due to his Ambassador Elite status they were able to find a room for us before normal check-in. The service, rooms, the food and the location were all very good. Additionally, the gym is clean and fully-stocked.
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Dec 15, 2024Don’t overpay to stay
Criminally overpriced for what it is, but realistically, you are paying for the location, not a luxury hotel experience. Let me be clear, there’s absolutely nothing wrong with it — but $400+ a night for this hotel is NOT it. All of that said — the room was perfectly clean, the beds were very comfortable, and it was nice and quiet despite clearly hosting families. Easy walking distance to most anything you could want to do in the area. Valet parking seems to be the only option (I think about $60 per day?) but the valet team is super efficient and friendly. We were in and out constantly with the car and never waited more than a few minutes. It also ended up being cheaper than it would have been to be coming/going from other nearby garages. Starbucks in the lower lobby is convenient for breakfast, and the staff is friendly and quick.