Resort Details
- BuffetThe buffet presents a huge variety of foods for breakfast, lunch and dinner. The themed decor and the show cooking are just two of the many valuable assets of this establishment.
- Dance BarThe Dance Bar has a night club area for all the hotel guests.
- Mylos
Lovers of fine cuisine can choose from the most select dishes on the menu of our hotel's gourmet restaurant. Reservations are required.
- OraleThe Orale serves all the traditional dishes from Mexico for dinner. Reservations are required.
- Pool BarThe pool bar in the hotel offers refreshing drinks.
- RodizioThe Rodizio restaurant offers the best selection of products to enjoy Brazilian cuisine. Reservations are required.
- Snack Bar
Next to the beach and the resort's swimming pool, the Snack Bar offers customers specialty snacks to eat between meals.
- Teatro BarOur resort has a Teatro Bar.
- Vinoteca
It offers a selection of wines, and all types of alcoholic drinks
- 24-hour front desk
- 24-hour security
- ATM/Cash machine†
- Babysitting†
- Baggage hold
- Beauty shop/salon†
- Casino†
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- 24-hour security
- ATM/Cash machine†
- Babysitting†
- Baggage hold
- Beauty shop/salon†
- Casino†
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Currency exchange†
- Elevators Not Available
- Exercise gym
- Free parking
- Game room
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Medical Facilities Service†
- Pool
- Restaurant†
- Safe deposit box†
- Sauna†
- Shopping mall†
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Water sports†
- Business Services†
- Internet Access†
- Meeting/Board Rooms†
- Please contact the hotel for additional information.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteKid's Club with swimming pool and playground.
- Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †
- Non-Motorized Water SportsWindsurfing lessons
Canoe
Kayak
Sailboat - PoolThere are 2 pool on-site.
- Sauna †
- Spa †
- Table tennis
- Tennis courtThere are 2 tennis courts on-site.
- VolleyballBeach Volleyball
- Windsurfing
- Gambling †
- Golf †Golf course located within 5 miles of the property.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8937 reviews
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Dec 03, 2025Great hotel
Very good hotel, excellent experience, greetings to reception those guys were great! They made my days, can't wait to come back!
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Nov 30, 2025My Honest Review: First and Last Time Here
The hotel is big — the grounds are well maintained. Most of the guests are Canadians. The staff is very peculiar. At the bar, the bartenders are not friendly at all. They only smile at those who give them tips. If you order non-alcoholic drinks, they serve them with an attitude. Reception — this is the most arrogant staff I have ever encountered during my travels. No one smiles there, they don’t even try to help, and they respond rudely. I would never come back here again. The room: a very cold room. I stayed in building 6, and I never had hot water. No matter how many times I told the reception, it was never resolved. On the fifth day they offered to change my room. Food: very repetitive. Always the same. Whatever wasn’t eaten at dinner was served again for breakfast. I don’t eat meat, and there was never any fish here. Overall, it’s my first and last time here.
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Nov 28, 2025Will Not Go Back
Not a good experience. Went on a Celebrity cruise and chose this resort for an all inclusive day pass that we paid $75 per person. It was advertised as an open bar all you can drink with access to the VIP lounge and a dedicated waitress. The drinks we watered down, tiny cup potions, the buffet was covered in flies and nats, and no bar staff. I would not go back or recommend and had this been a longer stay or family trip I would have immediately requested a refund. It was listed as a 4.5 star resort but if was more like a 3 star but granted I did not stay in a room.
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Nov 24, 2025
Great stay ...weekend are busy ...food is good ...service is good
Location was great short drive to and from the airport. Casino and disco $ available right out side the complex ...wine bar$ and cigar shop$...rooms were older but clean....hot water was hit or miss but after a hot day outside a cool shower does feel nice...we had the opportunity to use the spa located on resort it was great highly recommend $$...pool is great large with 3 different areas.... ocean /beach area could use some cleaning but other wise... great nice morning walks....the a la carte( Mexican and Brazilian)are great the Mediterranean so so....buffet is great has a wide selection which changes daily ...Franco the pasta cook and soup maker does an amazing job (his soups are to die for ❤️)...and the snack bar has great burgers, hot dog , fries and wings...so good dont forget to tip your cooks down there they work hard...bar make great drinks just have to find what you like and watch the pour sometimes the drinks are strong...weather was amazing ...great stay we were her for 13 days ....nov 10 to 23...was a great stay all in all...p.s.weekends do get busy so be prepared....
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Nov 23, 2025
Third time
We enjoyed this resort. Older resort but very clean. They have started to renovate buildings. Not noisy from the construction. Staff is very friendly and helpful. We did VIP Adults only. The VIP team were wonderful. Kewry, Enerolisa and Yamiry were so friendly and never to short for a laugh. The resort was only about 30% full. There was always something to find to eat. The bartender in the VIP Carlos, always had a smile and was quick to say hello. The beach was clean except when a big storm blew through but after the storm was over crews were quick to clean up. The a la carte restaurants are delicious. All the staff are friendly. The housekeeper, Leonarda building 6, she was great. Always making sure you had what you needed in your room. If you choose this resort go with an open mind as you are not going to a 5*.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed