Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9999 reviews
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Dec 20, 2024Horrid Maze - Stay Away!
I am currently at this 'resort' and it is terrible. The place is disorganised. The food is not edible. The staff don't care. The resort is huge and the signs for how to get around are incomprehensible. There is no room service and the buffet is far away. I needed some ice today because of a foot injury and the staff wouldn't bring me any. My kids are with me and we haven't had a vacation in a long time. All I can say is "YUCK"... stay away from this place.
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Dec 20, 2024
Terrible customer service and no ability to follow through on special requests.
Rang up over 5 times before arrival to check that our family had rooms close together yet on arrival we were told in order to be placed together one of us would have to downgrade, my father is heavily disabled with a wheelchair and is 90 years old; they had been told this numerous times and yet made us decide between being on opposite sides of the hotel or one of our rooms being downgraded, we had no choice but to agree to a downgrade, they refused to refund the difference or offer any form of compensation at all. I would not recommend this Bahia Principe at all, we have stayed in many of their mexico hotels and this one was truly awful in comparison, what terrible customer service.
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Dec 17, 2024World highly recommend it .
I'm planning another trip in February 2025 again, this time with the family. The clerk Manuela was excellent for recommending the upgrade to the junior suite, it's was way worth it. Planning to rebook the the same room again. Thx. to Manuela again Looking to see you again.
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Dec 15, 2024Needs improvement
So many issues. Mosquitoes. I cannot overstate how many I killed and how many bites I have. Waited 40 minutes to check in. Employees allow people to cut the long line to ask questions instead of waiting in line. No one explained the shuttles, restaurants, activities etc even after 40 minute wait for check in. I was surprised when security stopped me from eating somewhere because no one told me I couldn't when I checked in. They tell you to use the app but the free wifi is terrible. A fight occured and it took security almost half hour to show up. Had tummy trouble. Saw a bartender licking honey off his fingers and not wash his hands. The drinks at the pool were disgusting but the lobby bar had great bartenders. The property is beautiful and big. The entertainment is top notch and some of the restaurants are amazing. They just need to do fogging for mosquitoes, do some food safety training, train on customer service, offer staff some basic English lessons for free during work hours, learn how to work a line and make different lines and don't let people cut the line and retrain housekeeping. We didn't have shower gel for 2 days even though they supposedly cleaned our room. I'm sure there's more I can't remember but I won't be back.
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Dec 14, 20241st trip to DR
The basics rooms needs to be upgraded. Please spend your money and upgrade to the newer rooms to avoid any disappointments. Carmen is an absolute god sent. If wasn't for her, my trip would have been ruined. Beach and food was excellent. You're just a # , noone really goes out of their way to speak with you. The bellboys and beach towel staff are friendly. Lots of mosquitoes, definitely walk with repellent. I did and only got 1 or 2 bites. Beach were good, last day had lots of seaweed. If you're not up before 8am, you will not get a pool or beach chair. I had to be up at 6:30am daily, which i hated. Entertainment was excellent and they worked really hard. It was fast and easy to get to and from your rooms to the restaurant or beach as the carts passes every few minutes. They are very accommodating and most of the drivers are friendly. AGAIN...WALK WITH REPELLENT. VERY IMPORTANT!