Bahia Principe Grand Coba - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

18021 reviews

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  Teen Club Coba

  This is specifically for the "teen club" on the Coba side. We are currently staying at Akumal side (11 nights) but they have no teen club, only a kids club. We travel by trolley everyday because our son really enjoys the teen club at Coba. Gigey is the primary reason he enjoys his time there. She really knows how to keep the older kids busy and having fun. My son looks forward to their afternoon soccer games. Gigey is great!!

  Dec 31, 2025
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  Antonio the goat

  Shoutout Antonio! 🎉 This guy doesn’t just animate—he creates the party. Pool games, dance-offs, karaoke… you name it, he’s making everyone have the time of their lives. Honestly, he deserves a raise just for surviving us! 💸🕺. What a man he is!

  Dec 31, 2025
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  LEFT HIGH AND DRY AT CANCUN AIRPORT

  I am currently staying at the Bahia Principe Grand Coba (December 27-Janury 2nd) and had an absolutely terrible experience upon arrival from Cancun airport to the resort. We landed at the airport in the late evening after a full day of travel with our four-year-old and eight-year-old. Upon leaving the baggage claim we searched for the Amstar representative--that we booked through Bahia Principe--and they were no where to be found. In the end, we waited for more than two hours with two exhausted children, a trolley full of luggage, in the heat only to be told we would need to PAY OUT OF POCKET FOR OUR OWN TAXI TO THE RESORT. At this point in the evening, THERE WERE NO TAXIS. When we finally secured one, at midnight, we PAID $450 CAD for a one-way ride to Bahia Principe Grand Coba. We were assured by the Amstar rep that we would be reimbursed when we arrived at the hotel. THAT WAS NOT THE CASE. THE GRAND COBA STAFF REFUSED TO REIMBURSE US. I spent the better part of my first day at the resort on the phone with Bahia Principe customer service. They told me they would look into it, only to CALL ME THE NEXT DAY AND TELL ME IN HALF-BROKEN ENGLISH THAT THERE WAS NOTHING THEY COULD DO AND WOULD NOT BE REIMBURSING ME FOR THE TAXI. DO NOT BOOK SHUTTLE SERVICE WITH AMSTAR OR BAHIA PRINCIPE UNLESS YOU ARE PREPARED TO BE LEFT HIGH AND DRY.

  Dec 30, 2025
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  Wonderful for kid's

  The kid's club was wonderful for the kids they did not want to leave it from morning to evening. Spécial thank to yuli, Ami, Cynthia, mariana and azul. And the whole team of the kid's club.

  Dec 30, 2025
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  Excellent resort with an amazing staff

  We visited in early December to avoid the holidays rush and prices. Weather was perfect with mostly sunny days and almost no rain. Our check-in process was smooth and the staff member at the reception was friendly. We requested an extra bed and some extra pillows, and he prompty submitted that request, which was fulfilled within 10 minutes of our arrival at the room. Resort & Room Resort has 3 other sister resorts in the same campus and guests can visit all of them except the buffet restaurants. They have shuttles running between these resorts and there are adequate spaces on them most of the time. Room was dated but tidy and had AC running without any issues. It was cleaned on a daily basis and was kept in a great condition by very polite and amazing cleaning staff. There is a child activity centre for teenagers, infants and toddlers that had activities throughout the day for families with kids. There is an amphitheatre and gym beside the buffet restaurant but we never visited them. The big pool is amazing and kept in a clean condition by hardworking staff. There is also a play area for kids which is supervised by lifeguards at most times. Resort has different pool activities throughout the day to keep people entertained. The small bar within the pool is nice. We took a shuttle to go to the private beach area owned by the resort and it was beautiful and clean. The market within the resort vicnity is made for tourists so beware of the inflated prices. Food & Entertainment Food was quite good. Resort has a giant buffet restaurant which can get very busy during breakfast and dinner times but was never a time when we had to wait. I specifically liked the fact that they have 24-hour food availability by having at least one restaurant open at any given time. We also went to the poolside restaurant which had similar but limited options compared to the buffet restaurant. You may want to check their schedules beforehand. We are vegetarians and the resort had limited but decent options. All restaurant area employees were nice, cheerful and accomodating. Resort has several a la carte restaurants but you have better odds at winning a lottery than finding a reserveration at one of these! Disappointments / Things to Improve 1. We booked the family package when booking online and were promised a room close to the pool and a welcome gift at check-in. We were also told that the room would have a refrigerator with kid-friendly items such as juice and chocolate milk. We were given none of those. 2. It is impossible to get a reservation at an A la carte restaurant. When I checked the app after checking in to the resort, ALL restaurants were booked for the next 7 days while some had only 1 spot available. We walked pass the italian restaurant every day in the evening and it was at no more than 70% of the capacity at any time. We managed to book a reservation at the Indian restaurant which was cancelled by someone at the last minute. 3. Resort has a no pool chair-hogging policy by placing a towel but I saw several people still doing it with no enforcement. Some of these chairs were never occupied by those people during the day. 4. Some staff members at the bar in the main lobby could improve their customer service skills. I found their behavior blunt on multiple occassions. Overall, it was a nice vacation and I would definitely consider going back.

  Dec 29, 2025