Bahia Principe Grand Coba - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

18012 reviews

• 

  Only 2 days in and rules are relentless!

  We travel often and this is the 3rd time this year we have travelled to Mexico, twice due to unfortunate hurricane in Jamaica. This resort is the worst we have ever stayed! Shuttle dropped us at our room with our luggage, 2- 70 yr olds to carry up 3 flights of stairs, after being 3 hrs late, arriving at 11:30pm. No room service to order food but you can go to the snack bar open until 7 am. Scan this QR code for the map of grounds to find it. We requested a room change (ground floor) due to the 3 flights of stairs, my husband has 2 knee replacements, can’t do it until 3 days later - Monday. Room key was not programmed properly, so we had to go back to the lobby. We called to have the shuttle come back and they said we can’t do that, have to go out and wait for one. They stop running at 12:30. Had to change rooms so a shuttle did come back and wait to move them - now going on 12:30, travelling with a 6 yr old up since 7:00 am, is getting testy! Very far walk to restaurants, lobby, theatre, so you need to take a shuttle but they are few and far between, every 15ish minutes they do a drive thru the complex. Unbeknownst to us, we are in “Peasant Ville”, not allowed to go to other resorts on the property, can’t even walk thru them to get to the beach b/c the path goes thru an “adult only” section. Even an adult wasn’t allowed b/c of the colour of his wristband. Other family members were in an adult only section but were allowed to be with us all day, which they wanted to do b/c our resort pools were bigger. Plenty of pool chairs which is a good thing b/c the other 3 resorts were spending their day at our pools. The a la carte restaurants need reservations, booking up to 10 days prior to arrival. Need to check-in first, then book reservations. Only 3 a la carte allowed. Website is not “user friendly”, very difficult to navigate. We got reservations at same time slot but not together b/c different rooms, so we went to the Reservation Desk to see if they could put us together. Reply was “no”. Could we change one of ours and hook up with other 3 - “no - only one seat available”. Yet when we were at dinner, 2 of us, a single lady at a table for 4, a couple at a table for 4 and they moved 2 tables together for a table of 5. Plenty of tables open during our hour there. Makes no sense! Bars only have one bartender and line-ups are really long. On a whole most staff do not want to be on the job, nor do they appreciate friendliness or tips. Many rules around the pool for some, but the swim-up bar pool allowed kids in it, while throwing balls, etc and splashing people at the bar.

  Dec 29, 2025
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  Not enough staff, and too many rules

  The theme of this resort is not enough staff, and too many rules. We have been to Mexico 15+ times, and this is by far the worst resort we have stayed in, and we are only on day 2! I’m writing this from our room because the shows are all too late for my 6 year old, but he’s too young for the kids club (10-13 yrs old at night) - which means we are stuck in our room with nothing for him to do. Villas - no elevators in the villas, so you have to carry suitcases up 3 flights of stairs. No one offered to take my 70 year old parents’ luggage to their room, just dropped them and their luggage at the bottom of the stairs and basically said “good luck.” Day time - the lines are so long for drinks - only one bartender ever working. If you want breakfast, you are out of luck as there is never enough food. Empty trays are left on the buffet and not topped up often. Only one person making eggs, so the line is typically 10-15 people long (35 min wait). Lunch - there is often not enough food, and you are left with mostly scraps unless you are the lucky one to be at the front when the pizza comes out of the oven. For a resort this size, there needs to be major improvement in the quantity of food - the quality is not bad. Pools - The bathrooms by the pool run out of toilet paper by noon and are never refilled. The kids pool is fun, but often 3-4 slides are closed, so options are limited. If you stay by the big pool, you’re not allowed to have kids jump in, or splash too much or you get a whistle blown at you. If your towels are soaked, too bad - only one change a day allowed. Beach - The shuttles run every 15ish min to the beach, and the lineups are so long, it’s like the hunger games to get a seat. Once you get to the beach you can only sit on the Coba chairs, and get drinks from the Coba bar. The lineup for this bar was easily 25 people, we waited over 30 minutes to get a drink (because again, only one bartender). The staff are not rude, but also not friendly. They don’t smile, and when asked for anything, they act like it’s an inconvenience, even when we tip them. Overall, it feels like this resort is not at all about convenience or guest experience. Even after expressing our concerns to our Air Canada representative, nothing was done. I’ve never written a review before, but after just two days here, I felt like others needed to be aware before booking this resort. This was also not a cheap option!! There are other family resorts in Mexico where we felt more valued as a customer, and had a better experience for less money.

  Dec 28, 2025
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  I want coffee in a mug after supper

  I can't get coffee in a mug after supper at lobby. And they wouldn't refill machines to have in plastic . This is every night. My granddaughter was invited to foam party and see Santa. Security was very aggressive said we couldn't be there. Very sad. TV keeps turning off every 5 minutes. Staff is good. Jonathan entertainment tries to make everything good even the coffee maker that bartender won't do

  Dec 25, 2025
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  Family vacation

  We had a wonderful week of ease, kindness and fun. We enjoyed all the hardworking entertainment crew. Shout outs to Antonio always making our youngest son feel included. As well as Alejandro, Hannah, Haziel, Eder and Alex and Renoldo for amazing aquafit classes. Also thank you to kids club for providing a 5 star fun and safe experience. Shoutout to Yuli and team. And GiGi for making teens club great for our oldest.

  Dec 24, 2025
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  COBA Tulum Bahai Nightmare.

  DO NOT GO HERE!! Trip was crazy stupid. Bed sheets dont come to bottom of bed. Gross. Roomservice -NONE. Spilled something on bed, Had to break into laundry to get our own sheets at 10 pm. Room cleaning spotty. MOLD everywhere. Ruined our luggage and everything in the room. Clothes, shoes, you name it. Check in a joke, was told they were busy so couldnt get us a second room key. Big bribery scheme. If you paid $75 US for wine you could get your a la carte restaurants. These were all fully booked, but going to them 1/4 - 1/3 full. $150US to get your pickup time from NEXUS tours. The guest service desk must of cringed to see us so much at the front desk. People were screaming at them at multiple times of the day when you passed by their desk.

  Dec 22, 2025