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TripAdvisor Traveler Rating
7906 reviews-
Overall good experience; disappointed with treatment upon check-out.
We flew in from Canada for a bucket list trip. The hotel amenities were excellent. Overall staff were kind, friendly and helpful. However, we purchased a resort package and were told upon check in that we had a daily 30$ credit (that we paid for) in addition to a 15$ daily credit, for total of 45$ daily for food and drinks. We asked for clarification and were told three times at check in that we had 45$ daily to be credited for food and drinks, as long as we charged these to our room. Evidently, we ate more at the hotel restaurant for this reason. Upon check out, the hotel told us it was one or the other for a credit and not both. When I tried to explain that this was not what we were told upon check-in, the hotel staff laughed and made me feel stupid like I had misunderstood and then proceeded to ask if we wanted the 30$ or the 15$ credit - seriously? He did not make any attempts to resolve the situation, call a manager nor did he apologize. This was disappointing after such a great week, and expecting to have a larger rebate (in a very expensive city). I told him that I wasn’t saying he was wrong - but that this was not what we were told upon check in. We did not have time to argue as we had a flight to catch and the Uber was waiting. Mistake or not, it wasn’t our mistake and the credit of 45$ daily should have been honoured. Everything else was great, including the food.
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Lovely hotel and a great location.
Great location, lovely unique hotel and friendly staff! Loved the hotel and the nautical theme. Staff were helpful and attentive. After travelling around the US, I love that a coffee machine is provided in the rooms! Can’t fault the hotel at all.
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Best Hotel in SF!
Best hotel! I stay frequently and every visit is lovely. Tenzin is kind and goes above and beyond for everyone. The rooms are always clean, staff is kind, the lobby is amazing, the blue mermaid has amazing food, and the fireplace a cozy!!!!!!
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The most luxurious Hotel I have ever stayed in
For me staying here was a step-up in cost and luxury, but again I had believed I had checked into the residential hotel, intending to stay there for a number of weeks, again my booking hadn't gone through. instead of going back down town, I headed for Fishermans Warf( I had only been there a couple of times, in the four years I lived in San Francisco), Again I was exhausted with the heat and the weight I was carrying, I actually just walked into this place and got a room. stayed a number of nights, before moving on again, I have never been in a hotel with a mini-bar, and always believed the drinks would be in the fridge, they were just in a press, many were just the small bottles you would pay $2.00 for in a liquor store, or up to $10.00 on a flight, there were a couple of larger measures, but I would say ten in all, plus maybe a couple of small bottles of wine, and water, I drank everything, and boy did it cost me, over $400.00 about $40.00 a drink, it's the only gripe I have about staying there.
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The BEST Hotel in Fisherman’s Wharf
The best hotel in Fisherman’s heart area. EXCELLENT Customer Service by both Management and Staff. Tenzin and Steven at the Front Desk were wonderful. All staff were wonderful. The rooms are inviting and clean. Location is awesome. The hotel goes above and beyond to ensure Guest satisfaction. Blue Mermaid Chowder House has the best chowder in the city. Thank you for a memorable stay. We will for sure return again and recommend it to everyone for both business and leisure.