Property Information
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Resort Details
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2273 reviews-
A Great Modern Hotel in a Great Location!
Great location, great service. very clean and modern! Love staying here when I come to Ottawa. Walking distance to everything, the restaurants have great menu options (although seem to close fairly early on weekdays but I suppose that's most hotels and ordering or going out is very easy since you're close to everything), LOVE the complimentary bottled water and snacks in the room and they seem to always offer a complimentary glass of wine whenever I've stayed here. Highly recommend for anyone visiting Ottawa and wanting to stay close to Byward Market.
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Nice hotel but horrible construction noise
The hotel itself was nice and the rooms were clean and comfortable. Unfortunately there is construction going on next door and the noise is unbelievably loud from 7am-7pm with no rest. We weren’t given a warning from the hotel before checking in. If we had known we would’ve never booked. Avoid this hotel until the construction is done, otherwise you’re in for a headache.
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Omission of Important Information on Booking Sites: LOUD EARLY MORNING CONSTRUCTION
The hotel staff is great and the room was really clean. BUT there is a LOT of construction noise starting at 7:00am, very jarring first thing in the morning and it continues through the day. They should have a disclaimer on their website and on all booking sites so that guests would have this information prior to booking their room. Informed choice would have been preferred
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Wonderful location, close to everything.
Very clean room with a wonderful view westward of the OTTAWA sign at Byward Market. Surprise pop and chips and water were complimentary and a nice touch. Hot water in the bathroom was instant! And the shower fixture was very nice. The hotel is right in the middle of lots of pubs and restaurants too!
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No toilet paper and lots of construction noise and meh service
Last time I checked toilet paper was included in a hotel stay but it took two requests to get it replenished. Be sure to ask about the status of construction noise. There is major construction immediately next to the hotel requiring 7 am to 7 pm noise as in drilling and blasts. Not their fault but it never felt like they were doing enough to make it worth the stay whether that be sympathy, discounts or free meals. They upgraded me to a room with a gorgeous view of Parliament Hill so thanks for that given I was there for a week of work. Overall great view but that’s about it.