Located in the luxury eco resort of Mayakoba, on the Riviera Maya. The resorts 214 rooms and suites are designed to poetically integrate our guests with nature. Built in the jungle and along the coastline guests have options of the lush lagoon rooms or beachside. Each room is adorned with affluent amenities to energize our guests with cheerful Mexican hospitality. Four restaurants will have signature offerings and set the stage for you to enjoy the local flavors of the Yucatan and beyond. Two restaurants will reside along the Caribbean shore and two will be nestled in amongst the flora and fauna of the resort lagoon. The SPA is designed to provide guests with an opportunity to be their own mixologist by selecting inspiring ingredients. Relax in your private Spa Suite overlooking the dramatic waterways. The spectacular architecture of this two-level spa and spa suites are devoted to the well-being of the body and soul. A variety of body and facial treatments, as well as special packages can be chosen for relaxation, invigoration and cleansing your spirit. The hotels state-of-the-art fitness center is the perfect spot to keep up with your routine while visiting us. Guest will be able to enjoy 18 holes of golf on the Greg Norman designed El Camaleon golf course, home of the OHL Classic at Mayakoba - PGA Tour. Over 900 square meters of flexible event space including a 618 square meter ballroom and 5 studios.

Property Information

Year Built: 2016
Last Renovation: 2016
Accessible rooms: 11
All rooms non-smoking: 214
Connecting rooms or suites: 4
Double bedrooms: 61
Floors: 3
Nonsmoking rooms: 214
Rooms with internet access: 1
Single-bedded accommodations: 112
Suites: 41
Total rooms: 214
Total rooms and suites: 214

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory The state of Quintana Roo will be charging a sanitation tax of $1.56 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $45 (Plus Tax) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: No charge for children 11 and under when sharing room with parents
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 11
Pet Policy Pets Allowed: 1 dog allowed per room up to 50 pounds maximum weight. Must follow

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 2442 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Secluded peaceful resort

    Very relaxing resort away from the noise of Cancun. We stayed on the lagoon side which had two pools (one heated) and 2 of the restaurants. We did the breakfast boat tour, the cenote, and pueblito for our activities and loved all of them. Everyone was great, really good vibe.

    Dec 21, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great resort!

    Great property! Beach is amazing and the food is great. Really cool being able to use the bikes to get around the property and explore Mayakoba. Having access to the other resorts is def a huge plus as well. Absolutely loved the boat tour. The only off thing about the hotel is the lagoon pool, it’s a beautiful pool…but seems to lack any attention from the staff and fresh towels were hard to come by. One of the pools is heated, which was awesome but heat portion of the pool got up to 110 degrees (my Apple Watch told me) also it seemed to be closed in evening, which is a perfect time to use it. Other than that the resort is awesome and the staff is great.

    Dec 20, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful Resort!

    Our All-Inclusive stay was the best experience ever. The entire staff throughout the property were professional and very receptive to all our needs. We had a room overlooking the lagoon. It was a very peaceful environment with a balcony with the view of the lagoon. The resort has 4 restaurants and they all offer delicious food. The soft white sandy beach is great for lounging. They have golf carts to get you around the large property. The lagoon tour is recommended as you can see wildlife and other resorts as part of the tour. Overall, a great experience.

    Dec 20, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Go Elsewhere

    Mayakoba is a beautiful property with a Rosewood, Fairmont, Banyan Tree hotel...and a world class golf course. The Andaz was absolutely completely disappointing. We had three meals there, and they were without doubt, some of the worst food we've had in many trips to Mexico. The service throughout was hit and miss, and overall, a hotel I would not recommend.

    Dec 16, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    We had a terrific time at the Andaz Mayakoba!

    We had a terrific time at the Andaz Mayakoba. The lagoon view room was spacious and well appointed. Golf carts were readily available to take us to the beach. We had an all inclusive package that provided outstanding meals at the four restaurants that we visited. Sotavento was right on the beach and we enjoyed flame grilled steak, oysters, lobster tail and salmon with our feet in the sand. Casa Amate was beautiful and we loved the filet mignon and Caribbean soup; that was the most outstanding meal that we had. Tinta del Pulpo offered some the best shrimp and steak tacos that we have ever had. Breakfasts at the nearby Cocina Milagro were plentifully and varied, with delicious pastries and hand made omelets. We even took a golf cart to Saffron at the nearby Banyan Tree (not included in the package) for delicious Thai food and a beautiful lagoon view. The package included lunches, room service and tropical drinks at the beach that we took good advantage of. Make sure that you take the complimentary boat ride around the lagoon to see all four properties at Mayakoba. We’d like to come back in a beach view room next time. All in all, we had a delicious and relaxing experience at a well run hotel at a reasonable cost. Five stars!

    Dec 16, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319