Hotel Promotions

Resort Details

Dining
OnSite Dining
  • Casa Amate
    Gourmet Latin American inspired signature restaurant with creative and inspiring mixology bar.
  • Cocina Milagro
    Poolside all day dining restaurant with energetic environment featuring a variety of international cuisine & food stations.
  • Sotavento
    Relax in a casual ambiance while tasting an array of Mediterranean delicacies such as fresh seafood, daily chef specials, light salads and a variety of desserts.
  • Tinta del Pulpo
    A fun poolside restaurant with ocean views serving a variety of tacos, ceviche and other casual Mexican cuisine.
  • VeganBar
    Offering a variety of healthy juices and smoothies during the day and a selection of fresh and seasonal vegan dishes for lunch.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 2482 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    CKO Stay - Amazing experience

    Had a great stay here as part of a company CKO staff was friendly and accommodating. Only complaint were the wait times for certain menu items and the breakfast buffet closed a bit earlier than expected. Overall the hotel was nice, clean and loved the bikes that were all over the resort. Do wish there were some cheaper options to head to playa del carmen centro (rather than them hail you a cab which charges 500 pesos). Within the resort the beaches were super nice and the food was excellent!

    Mar 01, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Unsatisfactory experience in Andaz.

    Very limited dining options. Only 1 restaurant had good dinner but it was always fully booked. Dinner in other restaurants was unsatisfactory with poor quality and limited options, including vegetarian ones. Also no organised free physical activities, unlike other resorts.

    Feb 25, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Never going to any Andaz resort

    Do not go - everything was bad Lack of staff overall across the whole resort and all hotel functions because they all quit because Hyatt was flipping the resort from Andaz to a Lila and did nothing to take care of their staff or all the people that made reservations - food and drink service, golf cart drivers, housekeeping all terrible. Only 2 places to eat and the menu was always the same since all the other restaurants in the resort were closed.

    Feb 22, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Horrible.

    Checking out of Andaz Mayakoba today after a 7 night stay. Service is non-existing - almost laughable: The little store that’s supposed to sell sunscreen? The lady didn’t show up for work on 3 days out of 7. It was an issue as we all got sick and couldn’t even buy Tylenol - had to leave the resort to buy both sunscreen and Tylenol. They ran out of beer at noon one day. How do you run out of beer at noon? And when my daughter asked for a coconut/coconut water, they said that they were also out. Super loud music at a wedding venue right next to our room way into the night - nobody even acknowledged or responded to my message about the noise. Ordered lunch on the beach - the guy warned us it will be 1.5hr… it’s was over 2hrs. I am a Globalist and supposed to have free breakfast - that’s a joke. The service on the resort is so bad and people must be complaining, so they offered free breakfast to everyone on the resort, so the place is a zoo. One day we waited out and sat down to eat (45 min wait, BTW) - the waiter never came. When I asked someone at the restaurant for coffee - the lady yelled at me “I am not your waitress” and sent me to order coffee myself at the kitchen. So we never went back there again. One person who is staying here told me that she complained and got upgraded to a suite on the beach. I asked her if she had status - she said no. However, as a Globalist - they told me they have no suites available… They are closing for renovation on March 1, and had I known when I was booking - I would have chosen another place. I feel like everyone was paid till March 1 and nobody cares. The taxi driver who has friends at the property told me that many quit already and they are operating with a skeleton crew. I don’t blame the workers, but the overall experience is not what it should be. We are staying in the building #13… They already started demolishing building #12 right next to us. So every morning we get woken up by jackhammering noise, so no sleeping in at all. It is on the management to make things right. And if you can’t provide the level of service you promise - the cost shouldn’t be the same. Why did I spend all that to be treated like I am staying in some $50/night place?

    Feb 20, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing. Do yourself a favor and visit here.

    The most amazing service I ever received. I don’t think I can emphasize enough how good this was. The staff is incredible kind and always willing to help. They make our time in Cancun so special. I genuinely think you pay for what you get in this hotel. Looking forward to come back. Shout out to Alex. He was just amazing driving us around and recommending us things to do there.

    Feb 18, 2025
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319