Property Information
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Resort Details
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2700 reviews
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Nov 03, 2024Room 161
Stayed in room 161 - a lovely king room with outdoor patio leading onto the pool area. Really nice toiletries included with even a deep sleep pillow spray. Hotel was easy 15-20 minute walk to the parks. I walked back on my own after 10pm, area is very safe. Would stay again.
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Oct 30, 2024Excellent, convenient hotel for visiting Anaheim
Excellent, convenient hotel for visiting Anaheim, whether for business or pleasure. Good, comfortable rooms and fine service. The hotel is conveniently located close to multiple shops and restaurants and within walking distance of Disney Park. Overall, it is a typical high-quality Marriott hotel.
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Oct 29, 2024
All good
We have stayed here a couple of times the past few years, we love the proximity of it to the parks. Also as bonvoy members, we get access to the lounge which was a great space. We checked in monday afternoon, went to the parks and got back to the room around midnight. There was an incident in the room that took us a couple minutes to take care of, we let someone know on the bonvoy app message and they responded after a few minutes. We took photos as proof, the next day we stopped by the front desk to express the concern. Anthony and Jada assisted us, we showed them the photo and they quickly took care of the situation. They listened to us and was compassionate to the situation. Hopefully it doesn't happen again, but thankful for Anthony and Jada.
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Oct 22, 2024Disappointing Service from Front Desk - A Titanium Elite Member’s Experience
As a Titanium Elite Member and Platinum for Life with Marriott, I’ve never experienced such disrespect from hotel staff. The front desk team on Sunday was unprofessional, rude, and completely lacking any basic customer service skills. I was so upset by their behavior that I chose to leave and stay at a different Marriott. I highly recommend replacing the entire Sunday staff with people who understand the value of treating guests properly. This was an unacceptable experience for any guest, let alone a loyal Marriott member. Stay elsewhere.
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Oct 11, 2024Hotel is a scam do not stay
This place is a scam. Do not stay there. I had booked this hotel for a trip to Disneyland back in January. The location is within walking distance to the parks and is a well known name so i decided to book it for 2 nights. The rate that I booked on their website specifically stated it included parking for each night. Upon arrival I found the the hotel was very nice, well kept up and clean. Staff were friendly at check in. If I were just basing this on the property itself I would give it 5 stars. But upon checking out they emailed me a receipt and I noticed I was charged for parking for 2 nights a total of $80. When I called and emailed asking for a refund I was told no that parking costs per night even though I sent them my reservation email stating on there that parking was included they still claimed i was wrong and they were right. After a week of back and forth they still refused to refund me and were very rude to me. I finally had to dispute the charges with my bank who was able To straighten or out for me after another month. I will never stay at this hotel again and have stopped staying at Marriott hotels in general now because of the poor customer service experience I had