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2704 reviews
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Jan 14, 2025Don’t stay at this dump.
The best thing about this hotel was to check out!! One of the worst hotel experience I had for a long long time. I will start with the check in experience, no smile or service I would expect from Marriott brand, especially for a gold member. The room that I received (308) was in front of an old vending machine that sounds like a construction site. After requesting the room to be changed, I was asked to transfer to a new room (300). This room had a smell of a dump with air condition that stoped working in 1998! After complaining again I was transferred to room at the 15th floor that was no much better that the first two. As stated above, I was very happy when this nightmare ended. Water 45 minutes on changing rooms!!! To sum up, bad hotel, bad service, bed experience!!!! I would recommend to stay away from this hotel. Marriott should deflag this hotel. Embarrassment to the brand!!
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Jan 13, 2025
Welcome to the Anaheim Marriott: Now Featuring the ‘Concierge Level of Disappointment’
Picture this: we splurge $100 extra per room for the exclusive concierge level, imagining soft robes, endless snacks, and a lounge where we’d sip coffee like royalty. What did we actually get? A closed lounge, restaurant vouchers, and a coffee machine serving hot, slightly beige water. The concierge level wasn’t just closed—it was a ghost town. We were paying extra for… what? A hallway? The vibe? Checking in felt like being trapped in a bad sitcom. The front desk staff had no clue what was happening, and we were ping-ponged around like it was a corporate scavenger hunt. Finally, Jared—bless his patient heart—tried his best, but even he couldn’t explain why we were paying extra for nothing. “You’re paying for the level,” he said. “But the lounge is closed,” we countered. “Yes,” he admitted, “but you’re still on the level.” So… the privilege of standing in a fancier hallway? Cool, cool. Instead of the lounge we received vouchers for Nfuse Restaurant: Where Mimosa To-Go Cups Are for the Kids, and Your Steak is a Workout” Oh, Nfuse. Where do I even start? Let’s kick things off with the highlight—or rather, lowlight—of our dining experience: handing our kids to-go cups of mimosa. Yes, mimosa. For the kids. Nothing screams “family-friendly dining” like your children sipping on citrusy champagne surprises, right? At least we had a good laugh about it. Parenting win? Now, let’s talk about the New York steak. I ordered it medium, but what arrived was something you’d expect to find on the sole of a hiker’s boot after trekking the Sahara. Charred, dry, and tough—it was less “melt-in-your-mouth” and more “hope-your-teeth-are-insured.” Cutting it was an upper-body workout. Tasting it? An endurance test. When we mentioned these issues to the manager, they assured us they’d follow up with a phone call to discuss. Spoiler alert: we’re still waiting. It seems they took a page out of Houdini’s playbook and vanished. So, if you’re dining at Nfuse, keep your expectations low, double-check what’s in the kids’ cups, and maybe bring a steak knife from home. Or better yet, just skip it altogether. We were there for my dad’s 67th birthday. Two rooms, guaranteed to be connected. Instead, we were “connected” across the hall. Apparently, being in the same zip code counts. My parents stayed with us in both rooms, yet when I spoke to the manager—Ms. Salazar—she turned the whole thing into an interrogation, asking if we actually qualified for a senior discount. I felt like I was on trial: “Yes, my mom is 66, my dad is 67, and yes, they bought the rooms. I can get you their IDs, Social Security numbers, and a note from the doctor if that helps.” Ms. Salazar’s attitude was the icing on this sad concierge cake. She kept looping back to, “Well, you’re paying for the level.” Yes, we get that. But THERE’S NOTHING ON THE LEVEL. Snacks? Nope. Drinks? Nope. A coffee machine that doesn’t make watery sadness? Not a chance. She did waive the early checkout fee and gave us free parking, but honestly, by that point, we felt like we were being paid to leave. In summary, if you’re looking for an exclusive experience at the Anaheim Marriott, save your money and book a regular room. The concierge level is just a hallway with a fancier price tag. Happy birthday, Dad—we’ll laugh about this someday. Probably.
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Dec 31, 2024
very cold and rude welcoming experience
From the first minute arriving to the hotel we received a very cold and rude welcoming experience from the front desk then the two managers ...Rooms are old and fell apart, the mattress its not comfiy. the rooms are not clean and the shower its moldy
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Nov 27, 2024
Terrible
This place is a joke I know and understand that that have security deposits and all when you get to the hotel and we left that room so clean and have been fighting for 2 months now to get my security deposit back and it’s been hell we got charged for WiFi service that was supposed to be free I called the hotel to straighten everything out bc it had past the 7-14 business days for my deposit back and they tell me I have to talk to my bank because they can’t do anything on their end I did and they lied to my bank so I am still fighting and now I’m gonna push to my my whole weekend stay back just watch Marriott yall can afford it from continuing to scam your customers appreciate your business NOT will not be using them ever again
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Nov 25, 2024Good location, horrible customer experience
Nice hotel, horrible guest services. I spent a week at this property while on a work trip for meetings at the convention center. It is easy access to the convention center and clean. Unfortunately, while staying at the hotel, my credit card number was associated with another guest. When I brought this to their attention, they shared the name of the person that I was paying for, and told me that in order for me to get a refund, I would have to track that person down and secure a payment. So I went to work and found that person and got them to call in and pay for their stay. After completing that task, I called in to get proof that I was getting a refund on my overpayment. When talking to Serena, she said that they cant provide proof of refund for up to 14 business days. I explained that I understand, getting the money back can take that long and was acceptable, she then told me that to even get a receipt showing I was going to receive a refund would be 14 business days. I dont understand how they can say that they are giving me a refund, yet can not provide proof of that refund. I dont understand how they can make me find the responsible party and not take any ownership of the issue, but it seems like thats an issue with travelling as part of a large convention, so I give them somewhat a pass. In terms of customer service, listening to the customer and providing a solution, there was none. In terms of issues at the hotel, the doors that lead into parking lot dont unlock with your key as advertised. One of their maintenance people, who did happen to see me trying to get in one evening, told me that they dont work and its a known issue. Again, if you expecting guests to use your parking, maybe it makes sense to have the doors work. There was a fire alarm during my stay and while I was able to exit a door near my room, I then had to go to the main entrance because they havent put the money into upkeep of the property. Ultimately, its close to Disney and the convention center. They have the market cornered in terms of location, but if you have other options, stay at the Hilton across the street or a different brand of hotel because Marriott in Anaheim isnt a place you want to have issues.