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Post-booking questions

How can I get a copy of the confirmed itinerary or my e-travel document?

When you confirm an online reservation, the website automatically sends you an email confirmation to the email address you entered on the Checkout screen. In addition, within three days or less of full payment, United Vacations sends an e-travel document to the email address you provided. The e-travel document can include confirmation numbers for hotel reservations and car rentals, destination information, dining options, contact information, and United Vacations' policies. If you require another e-travel document due to lost email or email address change, please contact United Vacations customer care center (1-888-854-3899) or your preferred travel professional.

Are United Vacations packages ticketless?

Yes. All travel documents will be sent electronically to the email address provided for the first traveler on the record. You can use the e-travel documents for check-in and voucher exchange throughout your vacation.

How do I retrieve my confirmed reservation?

The website stores any existing and/or canceled reservations. You can use My UV to access and review your reservations. Because your reservations are private, you must log in to access them.

  • Follow the steps below to access your reservations.
  • Click My UV in the top menu bar on the home page. Select My reservations from the drop-down menu.
  • Click Retrieve under Look Up a Reservation on the My reservation screen. The Look Up Your Reservation screen opens.

Type the reservation number in the Reservation Number field, and click Display Reservation. You must first log into the website before you can access a reservation. If you previously logged into the website, the Retrieval screen opens.

If you did not log into the website, the login screen appears. Complete the login fields in the upper left portion of the screen. After you log into the website, the Retrieval screen opens.

If you called the United Vacations customer care center to make a reservation, the reservation agent created a login for you: your email address and a password. The reservation agent should share the login information with you before completing the reservation.

  • Select Reservations in the drop-down menu. The website displays a list of your existing and canceled reservations.
  • Click Go next to the reservation or itinerary you want to access. The Reservation Confirmation screen opens.

What forms of personal identification do I need when I depart?

When you travel, you are required to provide identification to verify your identity, as well as that of any of your traveling companions. For domestic travel (inside the U.S.), you need to carry a non-expired government-issued photo ID that matches the name on the reservation.

For international travel, for U.S. citizens, acceptable forms of proof of citizenship include:

  • Valid passport (required for all international destinations)
  • Certified state-issued (not hospital-issued) birth certificate and a government-issued photo ID
  • Certified naturalization certificate and a government-issued photo ID

Married or divorced women who travel under any name other than that printed on their documentation must supply a marriage license and/or divorce decree (a copy is acceptable). In addition, special requirements apply to children traveling with only one parent or without parents. For some international travel, countries may not permit entry without a valid return ticket and/or visa or other documentation. Please contact the local embassy or consulate for travel requirements and more information. For more details, see our Passport Requirements opens link in new window.

How do I modify my confirmed online reservation?

You cannot modify your confirmed online reservation through UnitedVacations.com. To make changes to the reservation, email United Vacations, contact the United Vacations customer care center (1-888-854-3899), or contact your preferred travel professional.

Can I add passengers to a confirmed reservation?

You cannot add passengers to a confirmed reservation online. Please contact the United Vacations customer care center (1-888-854-3899) or your preferred travel professional to assist you in changing your reservation and the conditions of the purchase.

How do I request a refund?

Contact the United Vacations customer care center (1-888-854-3899) to cancel your reservation and request a refund.

For refund inquiries, please use the contact information below:

Attention: Customer Services

8969 N. Port Washington Rd.

Milwaukee, WI 53201

Fax: 414-351-2831

How do I cancel my online reservation?

Contact the United Vacations customer care center (1-888-854-3899) to cancel your reservation and request a refund based on the Terms and Conditions of the vacation package.

Important: Click Terms and Conditions at the bottom of any screen to review United Vacations' cancellation policies and penalties before you call to cancel a reservation.

Where can I find information regarding cancellation penalties?

You can click Terms and Conditions at the bottom of each screen on the Checkout screen to review United Vacations' cancellation policies.

What if there is a problem while I'm on vacation?

In your travel documents, you will be provided a toll-free number that will connect you to our traveler assistance center. This call center is staffed 24 hours a day, 365 days a year, to assist you with any problem that may arise while you are on vacation.

Who can I contact after I return if I had a problem on my vacation?

Please submit, in writing, a detailed description of your problem and send it to our customer services department. You may submit your communication by email to customer service or mail to:

Attention: Customer Services

8969 N. Port Washington Rd.

Milwaukee, WI 53217