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Booking vacation packages

Why should I purchase a vacation package with United Vacations?

By purchasing air, hotel, and activities with United Vacations, you are saving time as well as money. We combine airfare with negotiated hotel rates, car rentals, and optional activities and pass the savings to you. With United Vacations, you have flexible payment options, our best-price guarantee, the opportunity to earn MileagePlus® bonus award miles in addition to credited flown miles, and the option to purchase Travel Protection Plus that allows you to cancel for any reason.

What origins and destinations does United Vacations offer?

United Vacations offers vacation packages from cities in the U.S. served by United Airlines® and its codeshare partners. We go to vacation destinations around the world, including the U.S., Canada, Mexico, the Caribbean, Central America, South America, Europe, Asia, Australia, New Zealand and the Middle East.

Will I earn MileagePlus award miles on my United Vacations package?

Yes - when you vacation with us, you can earn MileagePlus bonus award miles in addition to credited flight miles by providing your MileagePlus number when you make your reservation during check-out.

Visit the United® frequently asked questions and helpful information page to learn more. opens link in new window

What reservation transactions can I make online?

The site enables you to search for flight and hotel availability, create your travel itinerary, email an itinerary, and confirm a reservation. You can also use the My UV section to retrieve and review your online reservation. For additional help, you can contact the United Vacations' Customer Care Center any day of the week at 1-888-854-3899. Vacation planning assistance is available 9AM to 12AM EST. For help with your current reservation, contact us Monday-Sunday from 9AM to 9PM EST.

If you have a group of 10 or more guests, please contact 844-904-0187 Monday-Friday between 9AM and 7PM EST.

Can I purchase a vacation on the phone?

Absolutely, you can purchase a United Vacations package over the phone. Contact us at 1-888-854-3899, and one of our specialists will be happy to book your vacation. Vacation planning assistance is available 9AM to 12AM EST. For help with your current reservation, contact us Monday-Sunday from 9AM to 9PM EST.

If you have a group of 10 or more guests, please contact 844-904-0187 Monday-Friday between 9AM and 7PM EST.

How do I search for a vacation?

Use the Build your vacation search tool on the home page to search for a vacation package. After you enter your search criteria, the website automatically searches for your vacation package options. You can then use the selection screens to customize a travel itinerary.

What are promotion codes, and how do I use them?

United Vacations creates promotion codes to reward you with a specific discount amount, a percentage discount, and free or discounted items. You receive promotion codes through promotional emails, mailings, ads, or listings in the Deals section of our website. Type the promotion code exactly as it appears in the Promo Code field in the vacation search tool.

If you receive an error message when using a promotion code, please use the following tips:

  • Check the promotion code's restrictions for valid flight service, destinations, and travel date range.
  • Check your spelling or capitalization of the promotion code. The promotion code must appear the same as the advertised version when you enter it.

If you continue to experience difficulties using the promotion code, contact our customer care center (1-888-854-3899) or your preferred travel professional.

How important are the Terms and Conditions?

If you purchase a vacation online, you are subject to the Terms and Conditions. The Terms and Conditions are extremely important. They outline United Vacations' policies and procedures. We encourage you to make a copy of the Terms and Conditions and read through them carefully. By confirming your reservation, you acknowledge that you have read and agree to the Terms and Conditions. For more information, click Terms and Conditions at the bottom of each screen.

Can I email others or myself my vacation itinerary before I confirm?

You can click Email at the bottom of the Package Summary screen during the booking process to email yourself an itinerary quote before you confirm the reservation. This email includes the itinerary details for the vacation package you created. It is not a confirmation; the inventory and price are not confirmed and are subject to change at any time.

Can I change the sort order for flights, hotels, and cars?

Yes. Use the drop-down menu at the top of the Select Your Flight screen to sort flights by price, stops, flight duration, time, or carrier.

You can also use the drop-down menu at the top of the Select Your Hotel screen to sort the hotels by price, name, rating, distance from the airport, or location.

You can use the radio buttons on the Select Your Car screen to sort the cars by price or brand.

How do I book a group vacation?

United Vacations offers Groups Your Way flexible packages. You may be eligible for a discount when you are traveling with a minimum of ten passengers and booking five hotel rooms. For more information, please contact your preferred travel professional or the United Vacations' Group Department at 844-904-0187 to book your group vacation.