Zoëtry Paraiso de la Bonita Riviera Maya, an ultra-luxurious boutique resort, offers a completely new kind of vacation experience focused on wellness, serenity and romance, as well as social and environmental responsibility. For the 17th consecutive year, Zoëtry Paraiso de la Bonita has earned the elite AAA Five Diamond Award. Set on 670 yards of beautiful beach, this exceptionally unique property features Endless Privileges® that include 100 beachfront suites, 9 of which compose the Impression™ villa inspired club; La Canoa, a AAA Four Diamond award-winning restaurant; the first certified Thalassotherapy Center in North America and complimentary greens fees at nearby El Tinto Golf Course.

-Additional costs apply to the following items: Catamaran sail, airport transfers, Temazcal ceremony

-The hotel is located in a protected national park with America’s second largest coral reef just offshore

Location: Set on the beautiful Riviera Maya coast, just 20 minutes from Cancun International Airport.

*Some items may be temporarily not available, or available on a limited basis.

Unique Selling Points

- For the 17th consecutive year, a AAA Five Diamond Award-winning boutique resort, withinclose proximity to Cancun International Airport

- Catamaran sail with sparkling wine*

- Horizontally designed along a 670 yard beach, with minimum 1,100 sq. ft. one and two bedroom suites, all ocean front with private terraces

- The hotel is located in a protected national park with America’s second largest coral reef just offshore

- First certified Thalassotherapy Spa in North America, spanning 22,000 sq. ft

- Traditional Temazcal ceremony located on-site*

- Unique private dining room with a 3,000+ bottle wine cellar

- Unique and eclectic decor from all over the world, including original art and antiques, a vintage library and exotic birds

- Suites are named after influential cities across the world

- Gluten free options, vegetarian and healthy choices in all regular menus of the hotel

- PADI Dive Resort certified by the Professional Association of Diving Instructors

- Exclusive partnership with Marina la Bonita offers yacht trips, fishing charters and private or small group dives

- Free Wi-Fi and international calling

- Impression™ Club featuring nine villa-inspired suites and an even more elevated experience with butler service for the most discerning travelers

- Intimate dining experience in the Impression™ Club’s Red Kitchen where a private chef turns guests’ requests into a culinary masterpiece

*Additional costs apply

Note: Private transfers to/from Cancun International Airport are available for an additional fee

Location

Puerto Morelos
Cancun International Airport (CUN) : 13 miles

Property Information

Year Built: 2002
Suites: 96

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Allowed: Small Dogs are allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 3346 reviews
  • 5.0 star tripadvisor rating
    Zoëtry Paraiso de la Bonita Jan ‘23, Another awesome stay!

    Another amazing stay! We thoroughly enjoy visiting this resort. The people who work here are phenomenal and definitely influence our decision to return here. They are working diligently to improve all aspects of the resort. We watched them testing out new sushi dishes, we saw new items on the menus, they’ve now added Italian night and also continue with Mexican night (KILLER black al pastor(?) tacos.) The Entertainment department, Daniel, always helps us become better people. His Yoga sessions are awesome and helped change my life. We have common interests and always learn something new from him. We participated in the Temazcal ceremony based on his description of it and we’re grateful to have experienced it. We also enjoyed an excellent hydro therapy session with Rosario. They are updating blocks of rooms, hopefully not changing the style. The pool was warm & clean. The beach had trace amounts of seaweed that was cleaned up quickly. Ocean water was very nice. The drinks were very good. The food was outstanding. I know we’ll miss someone (sorry,) but here are the majority of the people who took great care of us: Luis H. Daniel Omar Mauricio Mannie Alberto Enrique (bellman) Enrique Mario Manuel Claudia Edgar Ulysses Francisco Alex (Spa Mgr) Alex Gabiel Rosario (spa) Auraylia Brandon We WILL return ASAP! Thanks

    Jan 30, 2023
  • 5.0 star tripadvisor rating
    Relaxing trip

    After reading the great and not so great reviews we were nervous about going. I'm glad we went and we had a great 5 night stay. We booked a suite with a plunge pool, very nice and large. Plunge pool wasn't as private as I thought it would be, but that was fine as we spent most of the time on the beach and then the pool. Food was great, it was a bit disappointing about some restaurants not being open on certain nights, but it happens. Service on the beach and pool was great. We would order lunch and snacks from both spots as it was more convenient and it was the same food you could order from all restaurants open at the time. There were more kids than I expected but that was fine too as we were able to relax in whatever spot we chose for the day. All staff members were very nice and always made sure we were set- I'm not gonna start listing their names as I'm sure I'll forget a couple!! It was also nice seeing the hotel managers walking around asking the guest how everything was going and if there were any issues with our stay. Some reviews mentioned the seaweed, you can't control what mother nature does and they did their best to keep the beach clean. We did walk to the south and those resorts didn't keep the beaches as clean Very little seaweed the first couple days and then the wind started and eventually a pretty good storm moved in which made the seaweed worse, didn't stop us from enjoying the chairs on the beach. Overall stay was what we needed, nice and relaxing. We were certainly sad to leave!

    Jan 30, 2023
  • 4.0 star tripadvisor rating
    Always love this quiet retreat!

    We stayed here for a weekend before we transferred further South to meet friends. This is always a favorite property of mine, with a lovely staff and quiet vibe. I read review after review complaining about kids, but this is NOT an adult only property and not advertised too be. While you won't see a ton of kids, you will most likely see some, especially young ones, as there is no kids club or kids' menus. We had a lovely weekend with great service and food. I love the pool service with the menus. We really wanted to nothing. I will say we had a broken air conditioning unit in our room and kept being told it was fixed, which it wasn't -- but, only to be asked to move on our last evening which we decided against at 11pm. I wish we wouldn't have been given the run around. We are coming back again in February, and hopefully no room issues. We look forward to our future visit.

    Jan 30, 2023
  • 5.0 star tripadvisor rating
    A Wonderful Low-Key Resort with an Excellent Staff

    My wife and I booked this trip on the spur of the moment and were very happy that we did! This Zoetry resort was the perfect quiet low-key getaway we wanted; sort of a cross between Miraval and a Four Seasons. The grounds are beautiful and the entire staff is excellent. There is only one pool but we never had a problem getting lounge chairs. Daniel, the main poolside contact, is wonderful. He conducts the Yoga, Tai Chi, Sound Therapy, and Water Aerobics classes with no hard-sell. He also coordinates the musicians which range from a cellist or harpist at breakfast, a violinist by the poolside bar in the afternoon, and possibly the most talented Mariachi duo I have ever experienced who entertain during dinner hours. A gentleman named Donovan was our guide to dining. He, along with his passionate Chef, Marcellino, made sure that my wife’s onion allergy was never an issue and the food was fantastic. Marcellino’s soup preps were outstanding! We also love the fact that we were able to order food and snacks poolside, something a lot of all-inclusive resorts do not offer. The poolside staff is wonderful and attentive. I would also like to thank Gabriel the Sommelier, Reynaldo, Luis, Tirca, Enrique, Estaban, and all the staff for making our stay so enjoyable.

    Jan 29, 2023
  • 1.0 star tripadvisor rating
    Paradiso far from paradise

    This aging 5 Diamond resort is in need of a makeover. Paint beginning to peel on buildings ,a severe shortage of employees and a failure of management to properly train its employees is only the tip of the iceberg in our 10 day stay that continues to frustrate us. With only 2 restaurants open expect the same menu from La Canoe every night. They advertise 3 restaurants but then one finds out one restaurant ( Dragon) is an extra charge for dinner. Room service on their app worked one morning out of three. When calling room service, no one answers. I was especially angered when having lunch at La Chingica we asked to move 15 feet out of sun for a friend who recently had skin cancer surgery and despite having only 2 tables occupied the man in charge of the restaurant flat out refused to serve us. There is no feeling of being treated special in this resort and it appears Hyatt Corp is running this hotel on the cheap ie: minuscule entrée portions, untrained restaurant staff employees. The Hyatt app doesn’t have restaurants menus plus major interruptions in internet service was frustrating for over 2 days. I truly feel employees want to give good service BUT are stifled by upper management. It would be so nice if they just did some random nice things like replenish fresh apples in rooms or some snacks in minibar fridge. This resort advertises adult resort and we were subjected to screaming baby all day at pool. For what they charge they need to do a far better job. Pretty property but run down and tired management team.

    Jan 27, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319