Zoetry Agua Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7130 reviews

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  Unforgettable 50th birthday celebration 🎉

  An Unforgettable 50th Birthday Celebration at Zoetry Agua Punta Cana (June 2nd - June 7th) Our recent stay at Zoetry Agua Punta Cana from June 2nd to June 7th was nothing short of extraordinary. This beautiful, smaller resort is an absolute gem – very lush, impeccably maintained, and truly feels like a tranquil oasis. What truly sets Zoetry Agua apart, however, is its phenomenal staff. They genuinely care about their guests' experience, consistently stopping to greet us, ask if we needed anything, and going above and beyond to make our visit perfect, especially for my 50th birthday celebration. We could not have asked for a better visit. Exceptional Accommodations We had the pleasure of staying in one of the three-bedroom villas, which was absolutely perfect. Being on one floor with no one above us provided a wonderful sense of privacy and quiet. Each of our rooms was incredibly spacious, featuring its own large bathroom, and the private plunge pool was a fantastic addition for a quick dip whenever we desired. We all felt we had the perfect amount of privacy and comfort in our accommodations. Unparalleled Service & Heartfelt Staff (The True Highlight!) The staff at Zoetry Agua Punta Cana are the soul of this resort. Their authentic desire to ensure our experience was flawless was evident in every interaction. We are compelled to highlight several individuals who truly made our stay unforgettable: * Amada Bernard (Concierge): Amada was the true highlight of our stay, going above and beyond even before our arrival. She meticulously helped with planning via email, organizing special requests like my 50th birthday dinner on the beach and water spa services. She met us upon arrival, personally brought the head chef to our villa to confirm my vegetarian menu, kept track of all our guests, and consistently made us feel incredibly special. Her dedication and personalized attention were outstanding. * Fernando (Bell Person/Service Staff): Upon arrival, as Fernando was bringing our bags to the villa, he noticed how much we enjoyed the complimentary champagne. He proactively offered to bring another chilled bottle with fresh glasses, a gesture that was truly above and beyond and perfectly set the tone for our luxurious stay. * Lisbeth (Restaurant Waitress): Lisbeth, a waitress at several restaurants, incredibly knew it was my birthday even though we had never met. She started wishing me a happy birthday days before the actual date, showcasing an astonishing level of detail and personalization. This thoughtful gesture made me feel celebrated throughout the entire week. * Alejandra (Beach Waitress): Alejandra immediately got to know us, remembering everyone's names and always greeting us with a genuine smile. She was incredibly attentive, frequently checking if we needed drinks while on the beach and even moving our drinks to the pool area when we transitioned. Like Lisbeth, she also knew it was my birthday, demonstrating the resort's amazing attention to individual guests. Her energy and dedication, even in the heat, were remarkable. * Carlos (Bell Person): Carlos provided exceptional service upon arrival. He took the time to ask which bags belonged to which room, then personally settled each bag into the correct room, showing us all the amenities within each space. This personalized welcome helped us settle in effortlessly. * Eliezer 1 (Front Desk Staff): Eliezer 1 provided a wonderfully warm welcome upon our arrival. He offered us drinks and water, and memorably, allowed us to choose a preferred scent for our room, ensuring a pleasant aroma for our entire week's stay. * Frank Alexis Pena (Head Chef): Chef Frank Alexis Pena went above and beyond for my dietary needs. He consistently remembered throughout the week that I am vegetarian. On one occasion, while my friends enjoyed the Dominican buffet, he personally offered to make me a delicious vegetarian quesadilla from scratch, bringing it out specially. This level of personalized care, even days after our arrival, was truly outstanding and made me feel incredibly valued. * Gabriel & Joel (Canoa Bar Bartenders): Gabriel and Joel at the Canoa bar were fantastic! They clearly love their jobs, engaging with guests, making any drink we desired, and even crafting custom cocktails based on our cravings. Their friendly demeanor and willingness to share insights into their lives made every visit to the bar a joy. * Eliezer 2 (Beach Waiter): Eliezer 2 consistently made custom green juices for us in the mornings. He would ask about our preferred ingredients and add thoughtful extras, providing an awesome morning smoothie to kickstart our day's adventures. * Eduardo (Beach Dinner Waiter): Eduardo was our waiter for my special 50th birthday dinner on the beach. He is a beautiful soul, offering incredible affirmations and maintaining a discreet yet attentive presence by waiting nearby in the bushes, ensuring we had everything we needed without intruding on our private celebration. His service made the birthday dinner truly magical. * Ady & Wanda (Maids): Ady and Wanda did an outstanding job keeping our villa pristine. Their daily cleaning was thorough, and their evening turndown service was a delightful touch, complete with chocolates, turned-down beds, and perfectly placed slippers, robes, and remotes. These thoughtful details significantly enhanced our comfort. * Melissa (Coco Cafe Barista / Canoa Bar Waitress): Melissa was a standout! As a barista at Coco Cafe during the day and a waitress at the Canoa bar in the evening, she consistently remembered it was my birthday throughout the week. She was incredibly genuine, kind, engaging, and even encouraged us to practice our Spanish, showing a true personal investment in our experience. * Elizabeth (Front Desk Manager): Elizabeth stayed with us throughout our entire checkout process, ensuring everything was processed properly and efficiently. She thoughtfully asked if she could take a group photo with us and our concierge, Amada, on our departure day. She also coordinated with Amada to ensure our vehicle arrived promptly and even offered cold water for our trip, demonstrating genuine kindness and care. Zoetry Agua Punta Cana offers an unparalleled level of personalized luxury and service. The combination of beautiful grounds, comfortable accommodations, and an incredibly caring and attentive staff made our 50th birthday celebration and entire stay absolutely unforgettable. We wholeheartedly recommend this resort to anyone seeking a truly special and relaxing escape where every detail is considered.

  Jun 09, 2025
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  Another Paradise

  Zoetry Agua Punta Cana is an excellent Hotel from every standpoint of view but is totally different from standards five starts Hotels. This is a place to relax, swing on the water, eat like a king and drink like a Viking but in Peace. The landscape is beautiful, the accommodations are super comfortable well served, the pool is super clean, and the beach is calm. What makes the different is the staff. Felix the restaurant manager gold start for him, Luis Restaurant manager assistant, gold start for him and Julio Bar manager, gold start for him as well. These people will do anything to make your stay amazing. They are the heart and soul of the Zoetry.

  Jun 09, 2025
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  Amazing Service!

  My husband and I recently spent 9 nights at Zoetry Agua, and it was hands down the BEST service we have ever had at a resort. From arrival the staff made us feel like royalty. Every need was anticipated, and every request was handled quickly with a smile. The hospitality here is top level! We stayed in one of the older Romantic Swim Outs, and while we were told it wasn’t newly renovated, we absolutely loved it. The room was perfect & we wouldn't change a thing. The minibar was always restocked, the room was organized daily (initial clean up then a turn down in the evening), beds made, and we never once ran out of towels. They also showed up several times with additional towels that we did not order. Dining was also a great experience even though they do not have a buffet. 2 of the 3 restaurants were air-conditioned, which made for a very comfortable dinners. The 3rd, not air-conditioned, was a bit uncomfortable but nothing that would keep us from coming back. Every meal was delicious, and the service during all meals was consistently outstanding. We had so many wonderful interactions with the staff, and our bartender Joel deserves a special shoutout, he was amazing! Other staff members who we would love to highlight are: Yelin, Henry, Merlyn, Sory, Wiris, Chamel, Jeanne and Alejandra. So many people made our stay amazing! The pool was wonderful, peaceful, relaxing, and easily accessible right from our swim out suite. Plenty of shade for my husband and plenty of sun for myself. We loved that there were always pool chairs available, and there was never any fighting over finding towels or a good spot to relax. It made our poolside time feel so relaxing. The only downside of our stay was the beach. During this time of year there seems to be quite a bit of seaweed that washes ashore, making the beach undesirable. The resort staff worked every day to clean it up, but the volume was too much to keep up with. They really tried, and it’s clear they care about maintaining the beach for their guests but again there was just too much. We were told that the resort will be closing for renovations in June, and we’re already excited at the thought of returning after the updates are done. Even without the upcoming remodel, we wouldn’t hesitate to go back.

  Jun 04, 2025
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  Amazing all inclusive!

  Zoetry agua was exactly what we were looking for in a honeymoon. At any point over the week, I think the most people we saw were 15-20 in one place which gave it even more of a relaxed/ private feel. Every staff member greeted us with a smile and was ready to help in any way they could. The food was also very good at every restaurant. Our concierge, Sagrario was amazing and quickly replied to every question we had. She even went above and beyond to add romantic touches to our room while we were out for dinner, at the pool, etc. If you’re looking for a quiet, relaxed getaway in a place you’ll never want to leave, this one’s for you!

  Jun 01, 2025
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  Restful, Beautiful Vacation

  What a restful place to visit for vacation. We would like to thank the following people that made our stay enjoyable. * Thank you Gregorio for our morning coffee on the patio. *Getting ready the beach chairs and towels- great job Junior and to remember us from last year. * Drinks - Melissa always checked on us for drinks on the beach and to Gabriel who also made sure we had our drinks at the pool. They both were friendly and always had a smile on their faces. *Indigo for breakfast & lunch - thank you, Leidy for seating us at the beach front tables. So peaceful! *Dinner - Nataly was so charming as hostess at the restaurants. Thank you for being as happy as I was on my birthday. *Room attendant - Thank you Bethania for making sure our room was cleaned and working around us. *Daily activities - Gilberto was always available to lead and make sure activities were as scheduled. We loved refreshing our dance steps on the beach. I really enjoyed the afternoons with making pottery, a dream catcher, making coconut oil and painting a beautiful painting at the palapa. We had so much fun in the evenings as well with the synchronized swimming show, the circus - (our favorite), and various local musical artists. *Most of all a huge thank you to Jose, our concierge, who made sure we were well taken care of during our stay.

  May 31, 2025