LocationPuerto Rico - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes and resort fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee Inclusions
-Internal resort shuttle transportation
-Wifi in guestrooms, restaurants, public and recreational areas
-Children up to five (5) years of age and under eat free
-Recreational amenities, activities and table games
-Beach & pool towels, lounge chairs and umbrellas
-Beach attendant service
-Daily live music entertainment
-2 complimentary bottled waters in room with daily replenishment
-In-room Puerto Rican coffee and tea presentation
-Use of safes in guest rooms
-Toll free and local phone calls
-Newspapers in restaurants and lobby
-Luggage storage for early arrivals or late departures
-Use of computers for printing boarding passes
-Free access and use of fitness center
-Access to the business center
-$20 casino match play coupon
-10% discount on spa facials and body treatments
-Use of golf course driving range, chipping and putting green
-Discounted rounds of golf after 3pm
-15% discounts on golf clubs rentals
-Day use of tennis courts
Inclusions are subject to change at any time without prior notification.
Customer Ratings & Reviews
TripAdvisor Traveler Rating1813 reviews
A Hotel with Many Amenities
We hadn’t been to Puerto Rico for about 5 yrs due to the hurricanes and Covid. But as we live the temps in January, we finally came back. The hotel’s Beach is marvelous and the beach workers nicely set up our chaises with an umbrella There was a hot tub by the pool which my husband liked using and the restaurant ROOTS had tasty food. The grounds were beautiful and our room was large and very clean
Perfect getaway, perfect people...paradise...quite literally.
Wonderful place to stay. Beautiful, clean, super friendly. Marbella server,and face of the hotel, Juan P. Diaz was superb!! Made our day,every day! Everyone was so nice. Everything was very clean. I highly recommend it to anyone looking for a visit to paradise!! Bravo!!!!! Excellent in every way!!!
Great resort in Puerto Rico
I thoroughly enjoyed this resort and my first trip to PR. This was one of the best timeshare trades I have ever made. The unit was very clean and well furnished. It was exactly as advertised, a hotel-style room with a full size refrigerator, cooking options, and a safe. The bed was comfortable and the A/C worked very well. The resort was beautiful with multiple pools, multiple restaurants, and excellent grounds. We did have trouble getting some of the on-site restaurants due to the peak season crowds, but there were always other options available. The on-site food was relatively expensive but not unreasonable for a Caribbean resort. We had a car so we were able to sample the off-site food options, but chose to have most of our meals on site because of the convenience. Food quality and service was very good. We took advantage of our car to stop at an offsite grocery store in order to stock up on snacks and beverages. Self-parking was easy and very convenient. There is a gift store onsite that is useful for convenience purchases but their prices were very high. The casino is small but the staff and fellow gamblers were very pleasant. It had the fun vibe of a local casino rather than the cruiseship, take all your money as quickly as possible, atmosphere.
Beautiful resort, but housekeeping needs a little training
I feel compelled to write a review to address some things that I didn't see in other recent reviews. We travelled with two adults, an 18 month old, and a 3 year old. We booked through Jetblue vacations and were treated like royalty at check-in. First - What a BEAUTIFUL resort with (mostly) AMAZING staff! We arrived after a crazy traffic delay coming from the airport. The bellhop who greeted us offered amazing hospitality that we would see repeated over and over from other staff across the resort. Valet was great, too, but they held back until we got all of our crap out of the car (it took awhile, lol). Valet cost $20 per day vs $15 per day for self park. The car was always pulled up VERY quickly after we requested it. Check-in was seamless and an Ocean View room was available for us on the 6th floor. The room keys are bracelets, which is SUCH a smart idea. This was our first resort trip since pre-Covid, so I hope this idea is catching on at other resorts. Our 3 year old is still wearing hers as a watch. Ha! The room was SPOTLESS and had no musty smell. It took about 15-20min for our bags to make it up to the room, so bring anything urgent up with you and don't leave with the bellhop. They quickly brought up a crib and the extra pillows and towels we requested. The pools were amazing and plentiful. Our daughters started with the small kiddie pool, eventually gravitated over the to Margaritaville pool (this is great for kids with a splash pad and slow incline into the water), and by the end of the trip, they couldn't get enough of the waterslide and the big pool. The resort never felt crowded and there were always plenty of beach chairs, space in the pools, and plentiful hot tubs. The food was AMAZING! We kept to Roots, 5 o'clock Somewhere, and the Tiki hut. We also loved the Marabella buffet for breakfast, but alternated that with getting to-go food at Barista to bring to different places outside to enjoy. Roots was a great dinner spot because they had pizza for the kids and amazing adult options like whole snapper and octopus. Don't miss the nachos at 5 o'clock and the fish tacos at Tiki Hut. Sergio at Tiki Hut was one of our faves. The iguana feeding was a fun highlight, as were the iguanas who mulled around the pool area. Callie the cat over in Margaritaville was a hit, too! The spa treatments were amazing as well. My wife and I both got massages. Very unique and relaxing. The only DOWNSIDE to our stay were some missteps with housekeeping. We requested an early room cleaning each day because our little one needed to be back in the room for a nap in the afternoon. We had housekeeping for 4 days and two of the days they did not clean the room before noon as we requested at check-in. We were very disappointed in this, especially because we gave housekeeping a very large tip on the first day. We also had to repeatedly ask for more towels and extra soap/coffee pods. Usually a big tip at the start equals impeccable service for the rest of our stay. Overall, this was a great experience and we will hopefully be back!
Above and Beyine
We were kicked out of our Airbnb by our host and we’re homeless. Diana Parrilla was so empathetic and care for our situation. She has a heart and wants to help. I appreciate her time and what she did to make this situation bearable. We will be forever grateful for this experience. Rio Grande is one of our favorite places to stay and customer service like this is one of the reasons why we love it here.