Location
Puerto Rico - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes and resort fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee Inclusions
-Internal resort shuttle transportation
-Wifi in guestrooms, restaurants, public and recreational areas
-Children up to five (5) years of age and under eat free
-Recreational amenities, activities and table games
-Beach & pool towels, lounge chairs and umbrellas
-Beach attendant service
-Daily live music entertainment
-2 complimentary bottled waters in room with daily replenishment
-In-room Puerto Rican coffee and tea presentation
-Use of safes in guest rooms
-Toll free and local phone calls
-Newspapers in restaurants and lobby
-Luggage storage for early arrivals or late departures
-Use of computers for printing boarding passes
-Free access and use of fitness center
-Access to the business center
-$20 casino match play coupon
-10% discount on spa facials and body treatments
-Use of golf course driving range, chipping and putting green
-Discounted rounds of golf after 3pm
-15% discounts on golf clubs rentals
-Day use of tennis courts
Inclusions are subject to change at any time without prior notification.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1960 reviews
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May 29, 2023Exceeds expectations
Here on Memorial Day weekend. Pleasantly surprised. At first, was put off by the vacation club and time share side of the building. After that, you don’t really notice. For a hotel, the restaurants were really good. The Tiki hut and the 5 o’clock bar exceeded expectations. Roots was excellent. The service has been very friendly. The rooms are big and clean. It’s a bit dated but being concrete and tile, it’s fine. The bathrooms will need to be updated in a few years but still clean and good! Valet parking is worth it. Overall, exceeded expectations.
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May 28, 2023
The nicest staff
The staff is so nice especially Patricia in the breakfast restaurant. Patricia was so friendly to us and remembered our coffee orders every morning. She made us feel so welcome. The rooms are clean and the outside area is stunning! The pools are great, love that there is a separate one for adults.
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May 28, 2023
Much needed relaxation
This hotel was very nice and accommodating! While food and drink prices are a bit high it did not deter me from enjoying all the resort had to offer. The spa services were so relaxing and the various food options never disappointed especially the fish tacos at the Tiki hut! I would be remiss if I did not mention the spectacular service we received from Joann who served us at the Marbella restaurant. Joanne remembered us each day and ALWAYS greeted us with a warm smile and welcome! She went above and beyond each time we dined! The pool area was very well kept and the ocean and rainforest views were breathtaking. We throughly enjoyed our stay!
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May 23, 2023Overpriced Timeshare Nightmare
Spend a lot of money on mediocrity to then get hassled every day about attending a wonderful opportunity…a 2.5 hour high pressure timeshare meeting to get free breakfast buffets or pool cabanas! If you say NO then they take it upon themselves to call you every day you are there!!!
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May 22, 2023
Outside areas are beautiful!
I stayed here for a weekend getaway. The pool areas are beautiful. I enjoyed sitting near the pool, reading a book. The Tiki Bar servers were great. The resort has a lot to do and is near the rainforest. A few not-so-great things. The in-room dining was just OK as the burger I ordered didn’t taste right and the fried chicken in my salad and the waffle fries was overcooked. The room seemed a little outdated and had no sound insulation. I heard my neighbor and the person above me every time they moved a chair and every conversation from folks who walked past my room. One of the bathroom lampshades had a lot of brown stuff on the edges and the bathroom mirror was damaged around the edges. Also, the concierge gave me incorrect information about the availability of taxis in the early mornings. The day before I departed, I asked about ordering a taxi or Uber for 5:00 a.m. the next morning. I was told that there were always taxis lined up outside. When I went to get a taxi after check out the next morning, there was only 1 taxi and he was off-duty. The bell person told me that while there is a lot of taxis, that normally doesn’t happen until 7. Luckily, the taxi driver who was there agreed to take me to the airport. Also, if you plan to stay here, you might want to rent a car because the taxi prices are ridiculous.