General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating1279 reviews
Family & friends night
Overall very satisfying . Staff was very friendly and accommodating. Room was clean and comfortable. Location is very convenient not too far away from from the mall. Breakfast that was included was very satisfying and have so many options to choose from. We would definitely be coming back to this hotel
Stayed here a couple of times now. Great place to stay. Very clean and the staff is great! Will most likely stay here again. It is also close by to many places for shopping. Very easy accessible to the parking lot.
Nice hotel for the price
Hotel was very good for the price. Great location. Bed was very comfortable. Restaurant/bar was great. Breakfast was good. Pool & hot tub were nice. Staff was courteous and helpful. Slight problem with the room cleanliness, but it may have been a one-time thing. Would recommend this hotel but check your room cleanliness on arrival.
Noisy & Front desk staff and manager disrespectful
We booked by phone specifically so we could get 1st floor with king bed because of physical handicap. Hotel had us booked on 4th floor with queen beds. We had to be 'insistent' on them giving us the right room before they actually would give us what we had originally booked. The handicapped parking spots were occupied by vehicles without the sticker. We mentioned it to staff who did nothing even though the vehicles owners were around their vehicle at the time. There was tramping noise during the night above our heads, made it hard to fall asleep. We accepted the senior rate when we called to ask price and booked room for 2 nights. When we checked out, the second night charge was way more than what we were expecting. It was not the senior rate we were quoted on the phone at time of booking. We complained that they didn't inform us of higher cost on a Thursday night. They said we should have looked at our confirmation email. Which i had and seen the senior rate written clearly. What i didn't see was the tiny print on the bottom that stated the price of Thursday night room which was not mentioned at the time of booking. The front desk staff and manager were very rude and offered no apology for any misscommunication. We made it clear to them we would not be staying at this hotel ever again and would be sure to tell our friends
Spend 5 nights here, loved it, the staff were great and the building was clean. A bit noisy at night with kids going to and from the pool, but over all it was a great place. Definitely going there again. The front desk staff are very knowledgeable and more than willing to help.