General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating8099 reviews
We started by being forced to pay a room that was already paid in full cause I didn’t bring the same credit card. No apologies from the hotel, “it’s our policy…” Saturday morning 6 am wake up call for a transfer that was not for me Sunday morning crowded breakfast restaurant, needed to wait 30 minutes to enter and then many of the items were already exhausted (items as basic as bread). I believe this is not the kind of attention one would expect from a 5-star luxury hotel, when you’re paying more than 700 euros per day.
Too slow WiFi
WiFi connection is extremely slow, and it’s not only slow but disconnecting all the time. The alternative network W-Insider does not help at all. The hotel can’t fix this problem for the whole week. At lobby it’s a bit better, but you don’t have WiFi in room
Too slow WiFi which is disconnecting all the time
Please, do something with WiFi connection, its either extremely slow or disconnecting all the time. All networks: WHotels_Guest, WHotels_Public and W - Insider are very slow… This lasts for the third day. I was offered to join W - Insider network, but its same slow…
W = well . . . ???
The Good: * Every contact with W employees, via room service, restaurants, etc., they'll ask about any pending issues or requests. * Lovely and cordial hostess (Cynthia) * Cool and attentive bartender (Miquel) served my favorite tonic. * Great views * Plentiful breakfast options (extra $) The Not so Good - Glass door at entry way misaligned, jams against wall, does not close - WiFi cast from laptop to TV not connecting - Missing trash can upon check-in. - Ceiling leaking in hallway for two days, hall carpet soaked - Room change after water shut off on entire 8th floor for unknown problems. Maybe related to leaky ceiling. - New room had similar glass door issue, overlapping glass doors between toilet and shower. - New room's tub also had shabby workmanship. - The bench at the foot of the bed was visibly soiled. - These new energy efficient lighting is pretty worthless for shaving, even with the makeup mirror. - The a/c cooled but never heated the room on cooler nights. It wasn't a deal breaker but I did expect better for the price.
The Most Amazing Staff and Good Food!
I was in need of a good drink and I found the W Hotel! I’d been wanting to go to this hotel for a while as I saw it on Instagram and it didn’t disappoint. We ordered drinks and some food to share and I loved it! The vibe in the hotel was great too and the atmosphere is brilliant!