Loews Sapphire Falls Resort at Universal Orlando™ transports guests to a paradise in the heart of the tropics. Blue waterfalls cascade over lush grounds, and in the distance, the calming sounds of steel drums call guests to take in the scenic water views, ease into ‘island time’ and let go.  Imagine a picturesque hotel built in the heart of the tropics, where every comfort is included. Loews Sapphire Falls Resort features a beautifully landscaped, resort-style pool with a water slide surrounded by cascading waterfalls, this hotel truly captivates at every turn.

-EARLY PARK ADMISSION* to The Wizarding World of Harry Potter™ or Universal’s Volcano Bay™ (valid theme park admission required).
-FREE WATER TAXIS & SHUTTLES so it’s always a quick hop between your hotel and the parks.

-COMPLIMENTARY MERCHANDISE DELIVERY to your hotel from shops across Universal.
-COMPLIMENTARY CITYWALK™ ACCESS^ to select venues for the length of your stay.

The Wizarding World of Harry Potter™ Legal:  HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s18)

Early Park Admission Legal:  *Early Park Admission begins one (1) hour prior to regularly scheduled park opening to either Universal Studios Florida™ or Universal’s Islands of Adventure™ as determined by Universal Orlando and Universal’s Volcano Bay™. Valid at select attractions at each park. Additional restrictions may apply.

Universal CityWalk™ Complimentary Access Legal: ˆValid for registered on-site hotel guests for the length of stay. Not valid for separately ticketed concerts and special events. Some venues require ages 21 or older and a cover charge for admission. Valid Photo ID required. Does not include admission to AMC® Universal Cineplex 20 with IMAX®, the Blue Man Group show or Hollywood Drive-in Golf™. Subject to availability. Restrictions apply and benefits are subject to change without notice.

Hotel & Universal Orlando Resort™ Legal: Sapphire Falls Resort TM & © 2018 UCF Hotel Venture III. All rights reserved. Universal elements and all related indicia TM & © 2018 Universal Studios. All rights reserved.


On-site at Universal Orlando®
Orlando International Airport (MCO) : 16 miles

Property Information

Year Built: 2016
All rooms non-smoking: 1000
Standard: 917
Suites: 83
Total rooms and suites: 1000


Resort Details


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Hotel Advisories

Advisory A minimum self parking fee of $25 (plus tax) and a valet fee of $32 (plus tax) per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

General Information:
Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Parking Fee: 
A minimum self-parking fee of $20 per room, per day, per vehicle will be charged and collected by the hotel at time of service, at check-in or check-out. 
A valet parking fee of $27 per room, per day, per vehicle will be charged and collected  by the hotel at time of service, at check-in or check-out should a guest choose to valet. 
Fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. 

Pet Policy Pets Allowed:

Pet Stay Policy:
Up to 2 pets per room are allowed.
Pets are only allowed in pet friendly room categories (upon arrival if guest is reserved in a non-pet room they will be re-assigned to one).
Arrangements must be made with housekeeping for daily room cleaning.
Pets may be walked in designated areas only.
Pets are not allowed in the pool/lounge or restaurant areas.
Guest must present documentation for current vaccinations.
A fee of $50.00 + tax (per pet, per night) will be charged and collect by the hotel at check-in.  A maximum of $150 will be charged for stays of three nights or more.  
(Policies, benefits and pricing are subject to change)

*Guests can arrange to bring pets by contacting the Preferred Desk.  The Preferred Desk can be reached by calling 407-503-9280.

No Show Policy:
  • No Show Penalty: 1 Night Applies: Sunday - Saturday 14Jul16 - 31Dec50

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 6567 reviews
  • 5.0 star tripadvisor rating
    Worth Every Penny

    I’m going to be real, we don’t have a lot of money, but we maxed out our credit card anyway so we can finally stay at Sapphire Falls! We are 100% satisfied with our financial decision. The moment you step onto the front walkway you’re greeted by Caribbean music and feel like you’ve just arrived to an actual Caribbean resort. The atmosphere is relaxing yet grand. I loved the Edison lights and stonework everywhere. Make sure you go checkout the waterfalls for a nice little romantic view at night. Check in was super easy with smiley and informative “Roxy” behind the counter. Our room was a double queen with lagoon view as well as quick access to the water taxi which was a major benefit of staying here. Room Service for breakfast was top notch. We talked about our delicious eggs throughout the day! Not to mention the incredible service staff who go above and beyond even if you don’t ask. The beds and sheets were so comfy. Shower was really nice. Housekeeping came every day even though I heard from other reviews that you’re supposed to request that. Strong Water Bar is a must if you like trying different dishes and sampling rum from different countries. Our server Casey was attentive and made us feel special. We practically ordered everything off the menu. Fantastic food! Was the perfect vacation date night we were looking for. The pool was incredible. David our pool server was so on top of things, even finding us in the pool to bring our drinks! We were so sad to leave this amazing hotel.

    May 30, 2023
  • 3.0 star tripadvisor rating
    Check your bill

    The hotel is nice but you must check the charges on the bill, the rooms in tower 2 with pets is run down and smelly. Some rooms have a tv cabinet that blocks the walkway in the room. There is No excuse for incorrect billing 2 stays in a row, this was my go to hotel, but will now rethink that. They need to work on consistency, seems some at check in are clueless! Valets are very good, helpful kept the cars loading and moving!

    May 28, 2023
  • 5.0 star tripadvisor rating
    Close to the parks, reasonable price and excellent accommodations

    Close to the parks, reasonable price and excellent accommodations. We are a family of 5: two adults and three children (11, 9, 9). We all enjoyed the hotel and parks. We had not been to Volcano Bay before, and were presently surprised at the easy access and attractions. Would do it again in the future!

    May 27, 2023
  • 5.0 star tripadvisor rating
    Perfect Family Hotel

    Visiting Universal Studios? Book this hotel! We researched a ton of hotels before landing on this one. We could not have been more pleased with our stay. We traveled with our 2 young kids and enjoyed everything about this stay from start to finish. The moment we arrived we all just smiled at the beautiful lobby and knew our trip was going to be great! Check in was quick with such friendly staff members. Room was ready upon arrival even though we were early. When we got to our room the kids were thrilled with the fun view of the pool area and BONUS we could see the Hogwarts castle! A few minutes in while we were getting settled, a staff member delivered a big basket of treats for my sons birthday. He was thrilled and it was such a fun surprise! Every time we asked a question, the staff members happily helped and you could tell they genuinely enjoyed their jobs. We utilized the little market every day for breakfast and snacks throughout the day. Pool area was fun and the perfect place to hang after a long day at the parks. The boat was a fun and easy way to get from the hotel to Universal and City Walk every day. We dined at the hotel restaurant one night and asked to be seated outside. Such a beautiful spot to enjoy dinner and the nice view! I cannot recommend this hotel enough. Our research paid off and this hotel made our trip perfect!

    May 27, 2023
  • 3.0 star tripadvisor rating
    Bed was comfortable but room not clean

    Gun wrapper and hairs in one of the beds. Shower only had hot option. When asked if I wanted a pool room, ended up getting a view overlooking the highway in the far back of the hotel. Food options close same time as the park so make sure you stock up any snacks prior to arrival back to the hotel.

    May 25, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319