TRS Turquesa Hotel is an exclusive area located in the Grand Palladium Punta Cana Complex Resorts & Spa. The concept of TRS Turquesa Hotel is differentiated by its personalized service for adults only, while the rest of the Grand Palladium is family resort.  Enjoy privacy, relaxation and tranquility in this luxurious resort. It is located in a privileged setting right on the seafront on renowned Playa Bavaro.It is built on an estate of 80.000m2 ,all set in the midst of a coconut plantation and lush tropical vegetation. Located only 20 Km. from Punta Cana airport, the hotel provides its guests with a long beach of fine white sand with a coral reef very near the shore, which will delight scuba divers and sea nature lovers. The resort is the perfect setting for leaving behind daily troubles and spending an unforgettable holiday in the company of family and/or friends.


Punta Cana - Beach
Punta Cana, Dominican Republic (PUJ) : 15 miles

Property Information

Year Built: 1992
Last Renovation: 2009
Floors: 3
Total rooms: 372


Resort Details


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General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 16371 reviews
  • 1.0 star tripadvisor rating
    Vacation from hell

    Vacation from hell I really was in a funk and I didn’t like that I wanted a better experience the would not let me book my floating breakfast I was looking forward to a relaxing vacation but it was to stressful

    Aug 29, 2023
  • 5.0 star tripadvisor rating
    Amazing Service

    We travel 3 times a year to all inclusive resorts. The service at this resort is exceptional! Dorlores at the main pool is a beautiful person inside and out. Francis at the front door always had a smile on his face and always made us laugh, you can tell he genuinely enjoys his job. Miguel our butler checked in with us every day to see if we needed anything. Angel at the lobby bar would see our husbands approaching the bar and already started making their drinks. Breakfast at Helios was our favorite meal, all the servers remembered us and treated us like royalty. Every person at this resort would reply “it’s my pleasure” when we thanked them for anything. The grounds are beautiful and clean, food was good, and drinks are great, some of the best I’ve had for an all inclusive. We enjoyed the live music. We were there for tropical storm Franklin and they did their absolute best to make the best of the rainy days. We even enjoyed the board games they put out in the lobby 😉. The massage and hydrotherapy at the spa was wonderful! Thank you TRS we will be back again to see all you beautiful people!

    Aug 28, 2023
  • 5.0 star tripadvisor rating
    Lionel is a leader

    Lionel Hernandez is an example of an employee you can build a buisness around. He embraced his training but then made a point to go way beyond. He genuinely cared about the success of our trip. Even when he couldn’t help he made sure to follow up the next day with other suggestions. He also wanted to learn what type of experiences we were looking for that they didn’t have so he could make suggestions to Palladium. There were other leaders in the bars and restaurants but not enough to offset the poor service at the bars. The standards at TSA Turquesa bar was no where else. Most bars would change ingredients and presentations based on what was easy. The same exhausted in most restaurants. There was a need for leaders / managers on the floor to handle customers who were willing to spend more. Also to enforce standards during service.

    Aug 28, 2023
  • 1.0 star tripadvisor rating
    Lied to by staff, horrible experience overall.

    My friend and I visited this property at the end of June. Upon arrival we decided to upgrade our room, subsequently requiring a $160 upgrade fee. We willingly agreed to this, no problem. On the second morning of our stay we awoke to a sound of dripping water. We realized there was a leak in the air conditioning unit that was dripping heavily through the ceiling. My passport and wireless headphones happened to get soaked, causing my headphones to permanently stop working. The passport dried out and ended up being ok. Management asked us to move rooms, as the room was not in any condition to stay in. We moved our room, but asked if we could get some sort of compensation, at the very least the money to cover the cost of my broken headphones. We were promised by management that they would refund the upgrade fee that we paid at the start of our stay. The charge was never refunded to us as promised. After arriving back in the states, I attempted to contact the hotel several times via email, and I even texted the concierge we were using at the time of our stay. She said that she would look into the issue for us, but nothing was ever resolved. Furthermore, on the day of our departure, my friend and I became very ill with GI problems which persisted for a week for both of us. I strongly advise against staying at this property.

    Aug 27, 2023
  • 5.0 star tripadvisor rating
    Really great!

    Our stay at the TRS Turquesa was amazing- very relaxing, fun, and beautiful. There were a few minor issues; can be lots of seaweed on the beach, pools are a bit dirty, minor issues with electricity/water in the room, and room service/buffet food didn’t taste the best (some of these problems are weather related- not much they can really do!). None of these minor issues really influence our opinion of the stay because of what we absolutely loved: the food at the à la cartes, great wifi, great (strong!) drinks, and AMAZING service. Seriously, I have never seen such attentive and wonderful staff. From the butlers, the servers, the bartenders, the front desk staff, the housekeeping…everyone was so happy to help and did a wonderful job. You can easily get most problems fixed or any questions answered if you just ask, so don’t be afraid! We both don’t speak too much Spanish which I felt embarrassed about, but the staff members were more than accommodating and we got by pretty well! I would recommend the TRS if you want a relaxing beach vacation where everything is taken care of. We would come back!

    Aug 27, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319