Situated along legendary Ka‘anapali Beach, The Westin Maui Resort & Spa, Ka’anapali is a picture-perfect tropical escape surrounded by mountains and glittering seas and provides a haven of pure relaxation. The 759-room resort abounds with ways to rejuvenate from the resorts 87,000 square-foot aquatic playground, world-class restaurants, cultured entertainment and thrilling activities. Shopping at neighboring Whalers Village and championship golf are just steps away. Key resort features designed to provide a blissful balance include in-room comforts such as Westin’s Heavenly Bed, uplifting renewal at the Heavenly Spa by Westin healthy and delicious dining with oceanfront settings and Westin Kids Club. Lush gardens and cascading waterfalls provide the perfect backdrop for an island wedding. It is the place Where Heaven and Aloha Meet.
Location
Kaanapali - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory Resort Fee Inclusions:
? Choice of Hawaiian Fish ID card or Lei Greeting upon arrival
? Two Souvenir Water Bottles in Room
? One Time Welcome Beverage: 2 Mai Tai or Mocktails at Mo’olelo/Adult Bar
? Daily Beach Yoga for 2 people
? Daily Shuttle Service with Multiple Route Offerings (Shuttle schedules available from the Front Desk or Concierge team
? Enhanced WiFi access
? Westin Maui Logo Bag
? Daily Hawaiian Crafts/Hawaiian Programming such as: Language Lessons, Hula Show/Lesson, Bird Handling, Fish Feeding, Ukulele Lessons, etc.
? Local and toll free calls up to 60 minutes
? One Time Complimentary digital photo or print photo credit through Blinnk Photography.
? Access to Game Room – Air Hockey, Table Games (Reservations available on QR Code)
? Daily Movie Theatre Access (Reservations available on QR Code).
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6646 reviews
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Jun 05, 2023Don't bother staying here
"During our recent stay at the Westin Maui Resort and Spa in Maui, Hawaii, from May 25th to May 30th, 2025, we unfortunately encountered numerous problems that made our experience quite disappointing. We initially booked a room based on the photos we saw on the Marriott Bonvoy website, but they turned out to be misleading and confusing. To clarify the situation, we called the hotel directly on three separate occasions, speaking with different staff members each time, to confirm that all the rooms had been upgraded. We were reassured that they were, but upon arrival, we were given a non-remodeled room that was old, dirty, smelly, and surprisingly small. The size of the room posed a challenge for us, as even our child's crib barely fit without obstructing our movement. Frustratingly, we were left with no choice but to pay a significant additional amount on top of the already substantial cost of our stay (300k) to upgrade our room. We were moved to the new tower, hoping for a better experience, but unfortunately, the issues persisted. The water in the shower fluctuated between hot and cold, making it difficult to enjoy a comfortable bathing experience. Moreover, we were dismayed to discover the presence of bugs in our room, which was absolutely repulsive. Considering the inconvenience and the subpar conditions we encountered, it is disheartening to think that our expectations were not met. The lack of clarity regarding the room upgrades and the subsequent issues we faced significantly marred our stay at the Westin Maui Resort and Spa. The pool experience at the Westin Maui Resort and Spa was also a source of disappointment during our stay. The pool area was crowded, and it was evident that the hotel did not adequately prepare for the number of guests. There were a limited number of umbrellas available, leaving many guests without proper shade and protection from the sun. Additionally, the 60-minute rule for reserving chairs on the deck was not enforced, resulting in an unfair distribution of seating options. Not only were there insufficient amenities, but the pool itself was also cold and dirty, further detracting from our enjoyment. As parents with a toddler, it was particularly challenging to relax by the pool while constantly worrying about sunburn and the lack of suitable seating options. Adding to the disappointment, there was a noticeable shortage of servers in the pool area. The few servers present seemed overwhelmed, struggling to attend to all the guests. This was particularly evident during the busy Memorial Day weekend. It is surprising that the management did not anticipate the higher demand and plan accordingly to ensure adequate coverage and service. To make matters worse, it was a struggle to find a server willing to assist us. We had to approach multiple non-serving staff members to request help in locating a server. When we finally managed to find one, the server displayed an unhelpful and indifferent attitude, as if doing us a favor. This experience was even more disheartening, considering we had a small child with us, and it would have been beneficial to receive prompt and attentive service. Overall, our pool experience at the Westin Maui Resort and Spa fell far below expectations. The lack of proper amenities, overcrowding, disregard for the 60-minute rule, cold and dirty pool, and insufficient poolside service all contributed to a disappointing stay. We sincerely hope that the management addresses these issues to ensure a more enjoyable experience for future guests, especially those with young children. Although we must acknowledge that some of the staff members were friendly and tried to address our concerns, the overall experience fell far below our expectations, as did the remedies offered by staff. We feel that the hotel should have been more transparent about the room conditions and should have provided us with a suitable room from the start. The problems with the shower and the presence of bugs further exacerbated our dissatisfaction. Given our experience, we cannot in good conscience recommend the Westin Maui Resort and Spa to others. We hope that the management takes these issues seriously and takes steps to improve the quality and consistency of their accommodations to ensure a more pleasant stay for future guests.
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Jun 04, 2023Misrepresention
I exchanged my premium Marriott Las Vegas timeshare into Interval. I requested a Hawaiian island exchange with an ocean view. Within one week I was assigned to the Westin Maui resort and spa in Ka’anapali with a requested ocean view. When we arrived, our room was not ready, but that was just a minor inconvenience. However, when we got up to our room, it had absolutely no ocean view. All of my confirmations with the hotel had noted my preference for an ocean view. I called the desk and expressed my displeasure, and I was told that the deeded property I was assigned said it had an ocean view. I asked the clerk if she wanted to come up and see that there was no ocean view. No response. After more discussion, the clerk asked if I wanted to speak directly with a manager - I said yes; no manager ever contacted me. I am an owner of a hotel property in Santa Barbara which has lagoon views and mountain views. The staff never misrepresent what the customer is going to be viewing. I also have a deeded Maui timeshare with an ocean view, and I hope that no one is told , if I exchange the property, that they have an ocean view, when it has been totally occluded by vegetation.
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Jun 04, 2023Nice place. Rooms need upgrading.
Great place to stay. So many staff members to name that were helpful, kind, & went out of their way. Two concierge, Jackie & Karen, emailed me often to prepare us for our trip. The housekeeping staff were excellent in keeping our rooms clean. The only negative was Westin needs to upgrade their rooms. Carpet is old, dirty, & worn. Furniture is outdated. Vanity mirror shows age areas. For amount you pay, you expect better looking rooms.
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Jun 03, 2023Great Experience!
Great photos and scenery at the hotel!! Thank you for making a once in a lifetime experience memorable! Thank you for taking the time to take amazing photos of our family we will never forget this experience!
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Jun 02, 2023
Nice, but expensive
The room is underwhelming; below a typical Holiday Inn Express standard room, but it is adequate with a mini fridge, plenty of towels, and a lanai with an amazing view (if you get beach view instead of mountain view). You don't want to spend vacation in your room though, and the premesis is exquisite. Coy pond, flamingos, lush trees and shrubbery, fun pools for both adults and children, beach access... I do not disagree with where the money was spent, which is outside of your room. The gym has way more equipment than a typical Holiday Inn Express, and it had nice features like cooled towels and cooled water station. I enjoy a resort for 2-4 days and then have enough. Much preferred the 2nd half our our vacation at Kihei at an ABNB. Enjoyed my stay at Westin, playing on the slides with my young daughters, the easy access to Baby Beach, the sunset sail, and just walking the beachfront strip, but there's only so many days of that to hold one's interest. I have no complaints, but that was easily the most expensive place I've ever stayed. Parking is insanely expensive at $40/day. Reminds me of Waikiki, which is a huge disappointment. Don't go there unless you enjoy the feeling of hemorrhaging money in exchange for acceptable experiences.