Property Location: When you stay at The Sebastian - Vail in Vail, you'll be next to a golf course, just steps from Vail Ski Resort and 5 minutes by foot from Colorado Snowsports Museum and Hall of Fame. This family-friendly hotel is 0.5 mi (0.8 km) from Vail Valley Medical Center and 0.7 mi (1.2 km) from Gondola One Ski Lift.
Rooms: Make yourself at home in one of the 107 guestrooms featuring iPod docking stations and LCD televisions. Your bed comes with down comforters and Egyptian cotton sheets. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
Amenities: Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Skiers will be in heaven, but there are recreational options available for non-skiers as well, including a nightclub and an outdoor pool. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and ski storage.
Dining: Grab a bite to eat at Leonora, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are available daily from 7 AM to 11 AM for a fee.
Business, Other Amenities: Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Vail? This hotel has facilities measuring 8500 square feet (790 square meters), including conference space.
General Policies & Fine Print
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedSafety features at this property include a carbon monoxide detector, a smoke detector, and window guardsBe prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Room service is available 7 AM-10 PM.
Special Checkin Instructions: Front desk staff will greet guests on arrival.
Know before you go: Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas.Contactless check-out is available.Individually-wrapped food options are available through room service.This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global), Safe Travels (WTTC - Global), and SafeStay (AHLA - USA).
Mandatory Fees: You'll be asked to pay the following charges at the property: Resort fee: USD 50 per accommodation, per night The resort fee includes:Pool accessHealth club accessFitness center accessShuttle serviceSki storageBusiness center/computer accessNewspaperPhone callsIn-room safeIn-room bottled waterIn-room coffeeConcierge serviceHousekeepingAdditional inclusions We have included all charges provided to us by the property.
Optional Fees: Breakfast fee: between USD 15 and USD 35 for adults, USD 12 and USD 25 for children (approximately) Valet parking fee: USD 50 per day (in/out privileges) Pet fee: USD 150 per accommodation, per stayService animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Customer Ratings & Reviews
TripAdvisor Traveler Rating1128 reviews
We had a great time at the Sebastian. The location in the heart of Vail Village is great, with many dinning and shopping options (including Leonora and Frost inhouse restaurants) and 15 minute walk to Lions Head. Service was very good and the residences are spacious and cozy. One of the greatest advantages is Base Camp were you have ski rental ready to go steps away from the góndola.
Its was okay
Save your coins. I had a mediocre experience. Again for $700+ a night you need to go above and beyond. Maybe my expectations were just so high but whatever. We checked in and in front of my room there were two cups and was there for the majority of our stay. I took pictures too because it felt crazy
Terrible customer service - not worth the money.
My boyfriend and I booked a last minute 3 day vacation at the Sebastian in Vail, Colorado over MLK weekend. It has been exactly two years since I’ve skied, after sustaining a major ski collision two years ago at Vail Mountain, and recovering from a ACL and meniscus surgery. I previously lived in Vail for 9 years, skied almost 40 days every season, and was excited to get back for Day 1 on the mountain. I have three major complaints about the customer service and quality of the room at this property: 1). After booking this hotel, the hotel called me and left a voicemail with a pre-check-in courtesy call. They asked for me to call back and share any anniversaries, birthdays, and reason for the visit. I called the hotel back and it took about 4 attempts to finally get routed to the correct person. The front desk person had no idea why I would be calling, did not understand why someone from the hotel was calling to ask about anniversaries, and I felt incredibly awkward and foolish for calling to explain that this was my two year anniversary of a debilitating injury and first time skiing again. They noted the “anniversary”, and said they were excited to welcome us to the property. Upon arrival, there was no acknowledgement of our conversation, or my injury, not even verbally, and no recognition of our purpose for the visit. I felt like an idiot for even have responding to the voicemail that the hotel left me, and wonder why the hotel even goes out of the way for these pre-courtesy check calls if they don’t acknowledge any of the questions that they have you answer. The hotel made me a little excited to expect something upon arrival – and there was nothing. To the hotel: don’t call and ask if you aren’t prepared to celebrate milestones or anniversaries with the guests. 2). Upon check-in, I received my skis and boots that were shipped to me from my attorney (after my ski collision accident), and the hotel did not offer to send them to “Base-Camp”, which is the area by the gondola that guest skis and boots are stored for easy ski-in and ski-out privileges. I had to call the front desk several times to ask for the equipment to be picked up and transported to Base Camp. Each time, the front desk said that this was a service not provided, and I needed to wait until the morning to take my own equipment to the gondola. In the morning, I checked again, and the front desk apologized, had someone pick up our equipment and transported to Base Camp, which is supposed to be included as part of our stay. This took about an hour for the equipment to be transported due to the busy morning (when it should have been done the night before at check in), and we were late to miss first tracks on the mountain. 3). The bath tub in the property was clogged and water was quickly filling the shower/tub. I removed the drain, and there was a disgusting amount of hair that pulled up with the drain, and made me gag and nearly vomit. See attached picture. Lastly, we ordered room service twice. Each time, we asked for cold ice waters. Both times, failed to include on our room service. At nearly $1,000 a room night at this hotel, I would expect the highest of customer service, cleanest property, and better guest services. Never ever again will I stay at this hotel. I’d rather go across the way to the Sonnenalp, Four Seasons, or even Christy Lodge in Avon. The Sebastian gives Vail a bad name, and as a former local, I’d hoped for a better welcome to the Valley.
Excellent food, service and accommodations
I highly recommend the Sebastian in Vail. We stayed for 3 nights in January for a long weekend vacation. We stayed in a king suite, which was extremely spacious. The hotel is in Town Center so close walking distance to all Vail has to offer. Hotel provides a car service for short trips around Vail. Food and service at Leonora is excellent.
For the price, just not worth it.
Other than the very beautiful lobby this hotel is not worth the price. Our room was the size of a shoe box. The bathroom was so small and tub was dirty with the wallpaper peeling off the wall. The service was sub standard. No one knew anything. I just wouldn't stay here again for the price paying $800/nt.