LocationDowntown Playa del Carmen
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - The hotel will not accept any student groups. Student groups are considered young kids between 16-22 years old. Valid for stays 11/01/2022 onwards.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – (Leave Resort Fee information if travel is still current.)
Customer Ratings & Reviews
TripAdvisor Traveler Rating3027 reviews
The Reef 28
Great Hotel!! Good staff, nice food and excellent drinks especially at the lobby bar with Alejandro! The rooms are nice too, the hotel at a nice location not far away from the party zone. What I also really liked ist the Rooftop Pool and bar :-)
This is the funnest hotel! We had an absolute blast. The rooms are clean and well-maintained. The rooftop pool was awesome and so much fun. The staff were so helpful and friendly, especially Marco, who went above and beyond to ensure we had an amazing trip.
I like this place , I was here last year and the year before so I am back now , I received excellent service from both Anel and Marina. The food and ambiance on the rooftop the view amazing. Thank you
The entire experience here was great … from start to the Finish! Highly recommended! Thank you to all the staff for making it extra special especially Julian in the rooftop Pool Area … what a guy!!! It’s lively, with great food and we will definitely be back again!!!
a scuba diving trip with friends. Excellent rooms and personnel .. Food and drinks are good.. Conveniently located next to 5th ave. for additional verity of entertainments and restaurants. will come back.