Property Location: A stay at The Gates Hotel Key West places you in the heart of Key West, a 2-minute drive from Key West Tropical Forest and Botanical Garden and 6 minutes from Stock Island Yacht Club & Marina. This 4-star hotel is 3.4 mi (5.5 km) from Key West Lighthouse and Keeper's Quarters Museum and 3.5 mi (5.7 km) from Key West Butterfly and Nature Conservatory.
Rooms: Make yourself at home in one of the 100 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, designer toiletries, and hair dryers. Conveniences include safes and coffee/tea makers, as well as phones with free local calls.
Amenities: Enjoy a range of recreational amenities, including an outdoor pool, a fitness center, and bicycles to rent. Additional amenities at this hotel include concierge services, wedding services, and a picnic area.
Dining: Stop by the hotel's restaurant, The Blind Pig Food Truck, for lunch or dinner, or grab snacks at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Full breakfasts are available daily from 8:00 AM to 11:00 AM for a fee.
Business, Other Amenities: Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
General Policies & Fine Print
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedMinimum Spring Break check-in age is 25 years oldThis property accepts credit cards; cash is not acceptedSafety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Special Checkin Instructions: The check-in location differs from the property location. To check in, go to 3820 N Roosevelt Blvd, Key West, FL 33040 Front desk staff will greet guests on arrival.
Know before you go: Pool access available from 7:00 AM to 11:00 PM.Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA). This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Mandatory Fees: You'll be asked to pay the following charges at the property: Resort fee: USD 50.62 per accommodation, per night The resort fee includes:Additional inclusionsBicycle storageBusiness center/computer accessConcierge serviceFitness center accessFitness/yoga classesHealth club accessHousekeepingIn-room bottled waterIn-room coffeeIn-room safeNewspaperPartner property accessPartner property pool accessPhone callsPool accessShuttle service We have included all charges provided to us by the property.
Optional Fees: Fee for full breakfast: approximately USD 10.00–20.00 for adults, and USD 10.00–20.00 for children Uncovered self parking fee: USD 15.00 per night (in/out privileges) Pet fee: USD 50.00 per accommodation, per dayService animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Customer Ratings & Reviews
TripAdvisor Traveler Rating2124 reviews
Dont think id go back
Safe…. Not working Tv…. Not working Phone in room… not working Lobby has day hours only.. no mornings. No evenings Far from downtown Is part of hilton but would not take my honors number Bathroom has sliding barn door… no pooping privacy But pool area loaded with iguanas and chickens and their poop Room was clean
Decent Hotel/Questionable Staff
The hotel itself was fine overall. I wish I could say the same about the staff. When we checked out, I asked that a receipt be emailed to me. I gave the man at the front desk my email address, but nothing ever came. Since then I've called twice, and emailed them twice, requesting a receipt. The result........nothing. While this may seem like a small matter, it's enough to convince me never to stay there again should I visit Key West.
Nightmare at The Gates
My husband is severely mobility disabled. I booked a king size accessible room with a roll in shower six months ahead of our visit. I called a couple of months later to verify the reservation. About three weeks prior to check in I read on Trip Advisor that the accessible room had platform bed and the Gates had accommodated a husband by adding another mattress to raise it up. I called again and said I would need this accommodation. When we checked in we were given a room with a tub. When I argued this was not what I reserved I was told that someone else was in that room but they were checking out the next day. When we got in the reserved room there was indeed a platform bed. I asked that a mattress be added so my husband could in and out of bed unassisted. I was told they didn’t have another mattress. We spent 6 nights with me having to assist him getting out of bed.
Bar staff and front desk staff were a pleasure. Loved the shuttle service to Duval. Overall good experience. It was nice having access to all four of their properties. The only thing I would ask is better options for breakfast from the food truck. Portions were small for the price. Lunch menu was good though.
Harley riding to the Keys
The Gates was absolutely wonderful!!! loved the rooms, the pool, the drinks, the food, the staff!! Will def stay here on our next trip, The only thing I wish would have been different was a drop off on the shuttle right on Duvall St, a family member we had with us, gets easily wore out walking due to some health issues. We were dropped off 3 plus blocks from Duval and he was exhausted by the time we got to the street. I dont see the harm in them driving a few more blocks. At least while on Duvall St, one doesnt have to walk very far and can take a break. Scharm, the bartender at Rum Row, GREAT!!! As was Ty, and also the morning bartender for breakfast at the pool bar at 24* north.