Welcome to The Fives Downtown Hotel & Residences, Curio Collection by Hilton, a stunning hotel offering the best of city and sea. Experience the colors and culture of 5th Avenue, and sink your toes in the white-sand beaches along the Caribbean – all within a short distance. There’s much adventure and beauty to discover along the Riviera Maya and island of Cozumel, or head inland to explore archaeological ruins like Tulum, Chichén Itzá and Cobá. Contemporary hotel rooms have Mexican flair and comforts like complimentary WiFi, a 50-inch HDTV, and mini-fridge. All rooms have sofas/sitting areas and most have a terrace or balcony overlooking the courtyard. Suites feature spacious bedrooms, living and dining areas, gorgeous city views, and the option of a plunge pool or terrace garden. Dining is a unique experience at The Fives Downtown Hotel. Mercatto Restaurant delights with show cooking and traditional Italian dishes modernized and served sharing-style, and on the rooftop, at Purobeach Restaurant, enjoy Miami, Marrakech and Melbourne cuisines along with local specialties. Delicious snacks with a choice of 100 flavors of tequila at El Tigre, and enjoy the flavors of Jamaica roots at Marley Coffee or treat yourself to room service. Don’t miss Purobeach, a rooftop area offering an infinity pool, plenty of cabanas and sun loungers, spa services, great music and beautiful views over the sea. Our hotel also has a 24-hour fitness center, stylish event space, a car rental kiosk and a connectivity station for your business needs.


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Hotel Advisories

Advisory Some hotel services may not be available or may be limited during your visit.The following services and amenities are available, but with reduced service: Concierge, Fitness Center, Breakfast, On-site Restaurant(s), Pool, Room Service, Spa, Valet Parking.We can help facilitate complimentary onsite COVID-19 testing with a local provider. Restrictions may apply.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 1510 reviews
  • 5.0 star tripadvisor rating
    Fantastic week May 21-27, 2023

    Had a great time at this hotel and also visited its sister hotels. Great walking distance to 5th avenue. Our room was a 1 bedroom with kitchen, had everything we needed. Hats off to Carla and Susana. The rooftop pool was wonderful. Never had an issue with getting chairs and there were 8 of us. There was an issue for a few days with only one elevator working, but we’re on vacation so had time to wait. Will visit again.

    May 30, 2023
  • 1.0 star tripadvisor rating
    Worst Experience at a Hotel

    Just want to begin sharing my story on the horrible experience i had in this hotel. I booked this hotel through american express travel, labeling this property as part of the ''hotel collection'' that means that this property was labeled as one of the best and therefore used up my yearly credit on it, hoping that i would get my room upgrade or early check in and late check out. Once i got to the hotel i get hit with the surprise that i need to pay $50 for the early check in but i could not get a room upgrade. Then the front desk lady proceeded to tell me that if i payed that fee she would get me a room upgrade a day later. i did not get the room upgrade and the room we had was musty, with a humid smell and the A/C barely working, it felt horrible to be inside that hotel room which was not fixed until three days later. I also got hit with fees that i still do not know what they are for, since the hotel never specified on the reason for the charges. Lastly i payed for the shuttle offered by the hotel to take us to the airport since our flight was at 12:30 pm, we needed to be at the airport at 10 am. I told that to the front desk and they told me i only had one option and it was 7:30 am for us to be at the airport for almost 5 hours before our flight. Once we got in the shuttle i was notified by the driver that he could have picked us up at anytime we desired since everything was payed for, he did not understood either why the hotel forced us on that specific time. The location for the hotel is perfect, the pool is also good and the restaurant as well. but for the rest of the hotel with one working elevator throughout our stay, they truly made our vacation an unpleasant experience and i would not recommend this hotel to anybody else. you go in a vacation to relax and this is the last thing we did thanks to how poorly we were treated during our stay. This hotel should not be labeled 4 stars or be in the list of american express hotel collection, truly atrocious.

    May 26, 2023
  • 5.0 star tripadvisor rating
    Great Value Great Hotel

    Great hotel and a great value. Very clean and nice. Location is great! I will definitely stay here again. The staff was friendly and professional. The food was above average as well. I was very pleased with my choice! Thank you The Fives Downtown

    May 24, 2023
  • 5.0 star tripadvisor rating
    Cleanliness, good location,nice swimming pool

    booked This hotel Via TUI tour in the Netherlands. As a solo traveller I prefer to have a five star hotel with good security and a nice view at the swimming pool. Eventually I chose this hotel. As I expect everything was good, location just in the city center and next to the beach. Hotel room is HUGE. They even have a big kitchen in my room !!!! But I don’t cook when I travel . Top service!! They always awnser every question clearly!! I feel save every night when I stayed there. Breakfast can be better. Only their breakfast is not diverse.

    May 24, 2023
  • 2.0 star tripadvisor rating
    Sub Par Stay

    The hotel it's self is a nice hotel, however when you get to the room, it does have a damp smell. My bathroom has had Mold/Mildew in the shower since day 1. I reported this to reception on several occassions, but it has never been cleaned. Housekeeping does a fairly good job in servicing the room, but the fail tremendously in the shower. I've been here for 11 days and still the mold/mildew exists. I just keep away from the walls when showering. Being we are in Mexico, they only put 2 bottles of water in the room, then charge you if you want more. In Room Dining - Room Service. More than 1 occassion I tried calling for over an hour and no one answered. Called the Hotel Operator only to be hung up on, or the person on the receving end does not understand me (I know this is mexico). Due to their lack of answering the phone, they have lost business to Uber Eats. Overall, my experience with this hotel has been less that Par. 2 Stars only because other employees of the hotel are very helpful. I am not sure if this is a language gap where we are breaking down, but since the hotel charges 76 MXN per day as a service charge (built in gratuity, and yes not much, but calculate that by 15 days it adds up) id expect much much more. The past weekend 1 of the 2 elevators broke, and left only 1 operable. Mind you these are the SLOWEST ELEVATORS IN THE WORLD. Ended up using the stairs for the remainder of my stay. I am still her for a few more days and will update

    May 22, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319