General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating6718 reviews
The hotel is “tired.” For the nightly rate I was expecting something more. We paid for a balcony “city view” and our view is above the hotel dumpsters. Hardly a view. Similarly, everything just looks and feels so incredibly dated. I would not recommend this hotel nor would I stay here again. The staff, however, is incredibly pleasant. That’s why I didn’t give the hotel one star.
A Perfect Weekend Getaway
We were looking to spend a stress-free and relaxing quick get-away to celebrate our 18th year Wedding Anniversary and The Confidante checked all the boxes. Zac, the Director of Operations and Diego, the Front Desk Supervisor, ensured that we maximize our 3-day stay by arranging airport transfers and getting our room ready for early check-in. We quickly felt like VIP when the car pulled in the airport to pick us up. The driver was prompt and polite. The front desk staff, especially Genesis, made us feel right at home. Our Oceanfront Balcony Suite Deluxe was a perfect oasis! The view from the balcony was just mesmerizing. And a surprise, sweet treat to welcome us back to the resort was a nice touch! The front row daybed at the beach completed the package for us. Markel, the Beach Services Supervisor, prepared our daybed with ample towels and always made sure that we were comfortable. We are glad that we chose The Confidante for our quick retreat from reality! The location, the proximity of the hotel to great restaurants and stores and the personalized and 5-star service is beyond compare.
Kadir is the best
He was so accommodating and lovely! Took care of all of my vegetarian needs and caught me when I ordered a latte and asked if I wanted oat milk bc my mind was somewhere else! That’s amazing customer service!
I will come back again and again
I visited this hotel several months ago, stayed for a week. My biggest issue then was with the chaos of trying to get housekeeping. I am currently staying in the hotel on a second trip, that has totally changed. They are on their housekeeping game. When I arrived I realized that my sofa was not a sofa bed. At reception Genesis and Diego listened to my concerns and arranged for me to move to a better suite the next day. I’ve visited reception a few times since and Genesis remembered me by name and has gone above and beyond each and every time. The service this trip has really made this experience special and I appreciate their help!
We stayed in a standard room which was very spacious but dreary. I would have liked to see 5he othe4 rooms as I suspect they were better looking. Hotel right on the beach and the beach attendants were very efficient. Food and drink in the hotel were good but expensive. However, there is a choice of restaurants in a short walking distance and supermarkets close by.