Resort Details
- 24-hour front desk
- Bell staff/porter
- Concierge desk
- Dry cleaning
- Elevators Not Available
- Exercise gym
- Free high speed internet connection
- Free parking
- Luggage service
- Multilingual staff
- 24-hour front desk
- Bell staff/porter
- Concierge desk
- Dry cleaning
- Elevators Not Available
- Exercise gym
- Free high speed internet connection
- Free parking
- Luggage service
- Multilingual staff
- Onsite laundry
- Safe deposit box
- Smoke-free property
- Tour/sightseeing desk
- 2167
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4733 reviews
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Jul 01, 2025Quaint, quiet and superb!
I cannot say enough about this amazing hotel. The staff are superb, checking in often, attentive and gracious. Unlike most all inclusive resorts, there are no buffets. All food is cooked to order, fresh, hot and quick. The poolside service is outstanding and you can even order lunch from the comfort of your pool chair. The hotel is on the smaller side, which allows for personalized attention. It is quiet and quaint. If you are looking for nightlife, this is not the resort for you. But, if you are looking for a romantic getaway this is it! The rooms are okay- not luxury , but clean and comfortable. The beach is clean, the water clear and warm. I would definitely book this hotel again!
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Jun 29, 2025Dated war zone! Go somewhere else!
This place is like a bomb zone. A large piece of plaster ceiling fell and hurt people at the pool bar, awnings falling off, kids club roof torn down, not to mention a brand new wing is being built with only 3 floors complete. Looks like a war zone. Rooms smell of mould, dangerously slippery tiles in our suite. Restaurants are pretty average and bizarre rules regarding what can be ordered as takeaway food. You can take away pizza but not the calzone and depending on who makes it comes with a side of attitude. Meals often incorrect. Incredibly rude staff once our inclusive period. We had to wait at the hotel for our flight and the treatment received was incredible different. This place is a dumb, boring entertainment, soulless bar, dated rooms, staff are hit and miss. Find somewhere better!
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Jun 29, 2025
Great experience with a small glitch
First time here and I loved it, everyone was so friendly and the food was amazing, the only negative experience I had was with the cleaning person cleaning our room, kind of lazy, first time in al my travels that I have a bad experience with the cleaning person cleaning my room, but overall a great place to stay , I will definitely go back
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Jun 22, 2025
The Place To Be!
This is the second time we have gone to Sunset Plaza! We've done the all inclusive both times, and would 10/10 recommend. Staff are all friendly and do not hesitate to go out of their way to help and offer services. You can tell they enjoy working for this resort, and it was awesome to see all our favorite employees/servers still here after two years since our last visit. Food is excellent, several restaurants so you never get tired of the food. Notable names I would like to call out for absolutely EXCELLENT service: - Victorina (matador restaurant): excellent service, very kind, prompt, knowledgeable, very professional! - Miguel (concierge): goes above and beyond. Always has a smile, went out of his way to help us and make us comfortable, remembers to follow up every morning to ensure we are still comfortable. Miguel is the one of the big reasons we wanted to come back a second time! - Nicholas (concierge): very kind, answered all our questions, very welcoming. We were less "needy" since this was our second time here, but for the few questions we had to ask, Nicholas was very attentive and excellent. - George (poolside service): prompt, knows us by name after only being here for a day, knows our drinks, funny, goes above and beyond every time he serves us. - Gabriel (poolside service): prompt, knows us by name after only being here for a day, knows our drinks, funny, goes above and beyond every time he serves us. - Raoul (leads water aerobics and other activities): very inclusive, energetic, funny, welcoming and inviting, excellent leader. - Enrique (matador and Luciano restaurants): went above and beyond for us and our daughter. Was our 11-month old's favorite! Attentive, kind, was always grateful to have him serve us. Very personable, and gave our daughter lots of attention and made her smile. He has a heart for hospitality!
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May 31, 2025
Currently having major regrets about Sunset Plaza Beach Resort. Buyer Beware!!
I arrived today at Sunset Plaza Beach Resort and I’m having major regrets. So far this has been one of the worst hotel/resort experiences that I’ve ever had. I’m one that takes the time to read reviews to get a better understanding of other guest experiences and that has worked for me in the past. Not so much here. First let me say that the workers have been friendly and a pleasure to deal with; however, the hotel isn’t a place that I would consider staying at again and I would discourage those who are more discerning from choosing this resort. One of my biggest issues is that ALL of the rooms are adjoining, meaning there’s an inside door connecting two guest rooms. The guests currently next door have two children and even without their added boisterousness, it literally sounds like the entire family is in the room with us. There’s so much noise, movement of furniture and running that it will make it impossible to have a relaxing vacation. Don’t get me wrong, children and families should enjoy their vacation but conversely I should be able to enjoy mine. Next the general condition of the room is awful. There is a ceiling fan in the room, however the decorative glass globe that covers the light bulb is missing so it’s just an exposed light bulb and wiring showing and makes the room feel like it’s in a run down, uncared for motel. Also, we’re unable to run the shower and flush the toilet at the same time. If the shower is running and the toilet is flushed, whatever is in the toilet will remain in the toilet until the shower is stopped. I’m so disappointed with this experience that I even inquired about the penalty for cutting our stay short. I did speak with a manager to switch rooms and while there is a newer tower, those rooms are still connected and the hotel wanted to charge us more money to switch. The manager (Efrain) has asked us to be patient and give him until tomorrow to see if they can find us another room. I’m here to celebrate my birthday and get a much needed break from the stress of work and home but we’re not off to a good start. I’d like to be able to say more good things about this resort but I definitely don’t want anyone to have the experience that I’m having. If you’re considering staying here my advice is to really think about what you’re looking for in a resort. If poorly maintained rooms and noisy guests are something that you enjoy then I encourage you to book a room immediately. If you’re looking for a more elevated and relaxing experience, I recommend that you take your business elsewhere.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationThis property accepts credit cards; cash is not acceptedThis property reserves the right to pre-authorize the guest's credit card prior to arrival.Onsite parties or group events are strictly prohibitedSafety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Special Checkin Instructions: To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.
Know before you go: Pool access available from 7:00 AM to 9:00 PM.Only registered guests are allowed in the guestrooms. Parking height restrictions apply.
Optional Fees: Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.