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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9156 reviews
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Oct 11, 2024A Scuba Dive Training Resort Vacation Combo
Visiting Curaçao, a country within the Kingdom of the Netherlands was a great experience. It is a South American island 40 miles north of Venezuela in the Dutch Caribbean. Getting through customs in Curaçao is simple. Scan a QR code, answer questions on the linked page, get in line to enter, and then collect your luggage. Walking through the airport, we spotted a woman with a cheerful smile holding a name card. She introduced herself and led us to the National Car Rental counter where we were greeted by a friendly man and outfitted with a newer truck. After loading our luggage, we thanked him and followed our escort to the Sunscape Curaçao Resort, Spa & Casino. Helpful attendants met us in the parking lot while extending the greeting “Welcome home” “This is your home while you’re here” How sweet! While waiting in line at the front desk we were pulled aside and asked to enter the VIP office. As we later learned, it’s the only place where the air conditioner works well. While filling out paperwork, we were informed that only VIPs were allowed to enter the office which doubled as a lounge. For others the room with the small food spread on a table against the far wall was off-limits. A sign on the desk read, “Welcome to the World of Hyatt”. According to staff, Hyatt bought Sunscape, the question is, how long ago? After receiving keycards for room 8104, and being warned about the $10 charge for a lost keycard, we followed the man toting our luggage to the building farthest away from the entrance. The benefit would have been less noise if the room had not been completely unacceptable with its loud nonproducing air conditioner, broken down couch with a split seam, stained walls, and musty odor. The hokey VIP spiel was meant to distract from the run-down room condition. We went back to ask for a different room and were told that a maintenance person would need to investigate before one could be assigned. I offered my observation that it was not a matter of maintenance, it was a matter of renovation that should have taken place twenty-five years ago. She gave us keycards for room 8106 a few doors from the original. The second nonproducing air conditioner was quieter but the room was the same with an added sewer odor in the bathroom hallway. Unless Hyatt has changed its standards and wishes to ride an established name into the ground, it may want to reconsider using “Welcome to the World of Hyatt” in a place marked by neglect. The third trip to the VIP office meant waiting for a manager to arrive. As we waited to see what he would do about booking rooms in a building likely slated for demolition or at least renovation, I thought about other hotels in the area. After speaking with Pedro the amiable manager we were given keycards for room 3201 and the same easygoing attendant who helped us move our luggage from room to room once again cheerfully assisted. Walking into a cooler room with a balcony and ocean view was wonderful. We started to enjoy the beauty of Sunscape Curaçao Resort, Spa & Casino. The new location near the entrance was close to everything. Sunscape’s grounds include guest room buildings, restaurants, and a casino. The trip was all about scuba diving and dive training, so we were up early and at the Dive Bus dive shop by 8:45 am almost every morning. One of the resort’s restaurants made getting a quick bite before and between dive trips easy. The World Café’s convenient location, hours, breakfast, lunch, and dinner buffet worked well with our schedule. It opened at 7 am. serving the usual breakfast choices with a cook for made-to-order requests. A cook was also available for lunch and dinner. On mornings when an earlier start was necessary, the friendly servers at Coco Cafe were ready to make a fresh latte, cappuccino, or American at 6 am. Juice, water, and baked goods were also available. The covered outdoor seating invited members of Curaçao’s beautiful bird population. Spotted among the chirpy rabble was a bare-eyed pigeon with black bullseye circles around his eyes. Even though the nightly entertainment was enjoyable and we checked it out most evenings, it was a scuba dive training resort vacation combo which meant reading and answering review questions in our room. The Dive Bus dive shop provided PADI instruction books for the classroom part of the certification. Reading in the room meant blocking out a Lionel Richie sound-alike which was painless enough, but the intermittent short non-melody followed by a blast horn presented a challenge. It signified the end of time for the person attempting to master physical skills while inebriated. Groups of blistering red fair-skinned folks with no regard for sunscreen gathered in the Manatees Swim-up bar to give it a go. Nightly performances by local talent were usually over by 10:30 pm. Entertainment included Mini Carnival (Mardi Gras), Saxophonists, and Cultural Gala night. On the night they carried on past the regular time the floodlight on a high pole shining into the room seemed amplified. The light could easily have been blocked, but empty hook loops told the story of a missing second light-blocking curtain. While inspecting the hook loops the lack of proper dehumidification essential for an oceanfront property, was on my mind. When the air conditioning was weak a musty odor filled the room. We left the closet doors open to keep our clothes from smelling odd. For the most part, the room was great and for the most part, the air conditioner worked well enough, but when it didn’t even on a very comfortable mattress, sleeping was fitful. Behind Manatees Swim-up bar is the oceanfront Bluewater Grill. It has a tremendous view, ingratiatingly kind attendants, great burgers, delicious grilled chicken sandwiches, and fries. A romantic outdoor table for two is available for guests to watch a beautiful sunset. Of the five Sunscape Resort restaurants two are oceanfront and the other three are neighbors. Da Mario, one of the three offers the same great service in air-conditioned indoor or porchfront outdoor seating. Himitsu is next door near the nightly live music performance area. Although it looked inviting, making a reservation during the hours specified is necessary. We were usually underwater between those hours or simply not thinking about it. The second oceanfront restaurant Oceana Bar is on the far end of the grounds. The food is average, but it offers great service, an incredible ocean view, and is beautifully designed. Flowing white curtains surround a rectangular frame for enclosed open-air dining. There we discovered that Curaçao’s national beer, Montana is delicious. Our waitress was kind and friendly like the resort’s other staff members working to help visitors feel at home, relax, and enjoy. After visiting Ocean Encounters dive shop next to the Curaçao Sea Aquarium, we decided to visit its annex, Sunscape Resort’s dive shop. When we stopped in to see what to expect if we had time to do a shore dive on the house reef, the lone attendant was disinterested, attempting to engage in conversation was challenging. Despite the perplexing lack of concern for divers, the clear entry point, descending a ladder and swimming a short distance to the reef, looked inviting.
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Oct 08, 2024Sunscape Review
Only positives were the pools, ocean and like 2 female bartenders (so a couple decent drinks made). Food quality was poor, buffet did not have a great variety, restaurants open certain days and times, Service was lacking, can't get through to room service. Do not pay for the upgrade for Sun Club as it doesn't mean anything and you don't get what you pay for. Housekeeping was lacking, from not cleaning for a couple days to not sweeping sand out of the room so you're tracking it everywhere including the bed. Concierge service was not worth it as they didn't do anything extra for you.
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Oct 06, 2024
The beds and pillows were great, the room and bathroom were clean, no elevator
The beds and pillows were great, the room and bathroom were clean, and the customer service was very good. The hotel is dated and lacks inventory of the basic items, i.e. running out of glasses at the bar. There is only one building with an elevator (5 floors) the building where we stayed is 3 floors and it became burdensome sometimes to go up and down the stairs all the time. Food is OK. Place is short-staffed.
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Oct 05, 2024The Worst Hotel Experience I ever had...
My first day at the resort was a horrible experience. The hotel check in time was 3 PM however, my wife and I was provided with the wrong room (room #2202; room change #1). The VIP concierge individuals brought to me the correct key and said that there was a mix up with the room because our names were so close (Cooper was the name associated with the room; my name is Cook). My wife and I (celebrating our 19th Anniversary) was then sent to Plover room #3202 (room #2), which turned out to be an Oceanfront view with double beds (which I reserved the Oceanfront King Size). I went back to the VIP concierge to inform them and spoke with Edey who apologized for the inconvenience and informed me that I would have to stay in the double-bedded room for a night. I requested to speak with a manager on duty, for which I spoke with Timothy. Timothy apologized for the inconvenience and upgraded my room to a Junior Suite with an Oceanfront view. Room #2403 (room #3) was amazing, and the view was everything that I was initially expecting. Unfortunately, the air conditioning was not working properly in the room. The hotel provided an oscillating fan for additional cooling. My wife and I stayed in the room for the night. Tuesday was my actual Anniversary Day. was enjoying the hotel along with my wife and the poor air conditioning. Wednesday, we went for the presentation at Dreams Hotel, which was the expectation of Sunscape based on the pictures online. Scheduled a private dinner for my wife and I at Dreams for 8 PM. At around 6:15 PM, while getting ready for our private dinner, the power in our room of #2403 went completely out. My wife called the front desk approximately five times to speak with the front desk concerning the outage for which we were informed that the maintenance person had reported that they came to our room to fix the issue. Of course, it was hilarious to be informed by the front desk that maintenance had been to the room to fix the issue while we were still in the room in the dark. After going back and forth with the front desk, manager, and operator (7PM), we requested that housekeeping would come to the room to iron our clothes for the private dinner which was in an hour, and we had 30 minutes for transportation to take us to the Dreams Hotel. The front desk agreed. At 7:30 PM, my wife and I called the front desk to speak with the manager and inquired as to why the manager was not at our room for which we requested to speak with in person. Manager (Sumara) stated that she would come to the room. I informed her we are leaving to go to our private dinner, we will come to the front desk. At the front desk, Sumara apologized for the inconvenience for which I replied fix this issue when I get back from the private dinner. My wife and I went to the private dream and enjoyed the experience immensely. Dreams' hospitality and staff were in the upper echelon of professional compared to the doldrums of unprofessionalism at Sunscape Resort. Upon returning to Sunscape, we were informed that we would have to change rooms (room #4) from room #2403 to an upgraded room at Master Suite to room #2301. While inside of room #2301, the power went out and we called back the bell hop (Similien Frantz) to witness that the power was out. Mr. Frantz contacted the front desk to inform them of the status of the room. We were switched to room #3101 (room #5) by the VIP Concierge. The next morning (Thursday morning), we were informed that they had another room available in the same building on the second floor, for which I stated that we would leave in the morning. I informed them that there was no need to switch us again for the sixth time. My overall experience at this Hotel was nightmarish, incompetent, and unprofessional at best.
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Oct 05, 2024
Low budget option
This is a low budget type of resort. Rooms need to be updated immediately. People smoke everywhere on the beach and this the butts in the sand. Paid for Sun Club, but that was a complete waste. Never heard from anyone. No one is walking around asking if you want drinks or food. No premium liquor. This is easily a 2-3 star resort. The only positives were that the waitresses were amazing and the views were spectacular. Food was just ok. I would NOT return to this resort.