General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Hotel Mandatory hotel imposed resort fee inclusions:
•In-room Keurig® coffee maker with Starbucks® K-Cup® Pods
•Unlimited local and toll-free calls
•Access to Fitness Center
•Two bottles of water
•Covered self parking
•Concierge notary services
•Boarding pass printing
•Safety deposit box access
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating20098 reviews
Just Ok Boring!
If you ever stay here get a rental car. Get away from Reno and the Downtown. The casinos are not worth playing. Silver legacy has renovated the rooms but there slots are the worst. Never ever coming back!
Wish more was open
Room was very nice except for maintenance opening door at 1 am on accident, luckily had extra door lock latched. Bummed that spa was closed all the days we were there. Wanted to get tickets to laugh factory but they were closed as well. Other than that we had a good trip. Food was great at the restaurants that were open. Great service at 5 of the places we ate at. We were charter trip that came in sunday late night until thurs 5am. Most everything is only open Thursday- Sunday so keep that in mind when visiting.
“Searching for friends stuck in elevator “ fiasco
We wanted to add our side to James W’s “elevator fiasco”. We stayed at this hotel for several nights along with James and his wife. We both checked out on our last morning and agreed to meet in the lobby. The 4 of us had p.m. plans before returning to the airport for our flight home. James and his wife are always prompt, and when they didn’t show up we became concerned. Our calls and texts to their cell phones went unanswered. My husband even checked the car in the parking garage to see if we had gotten our wires crossed. We had already checked out of the hotel so we couldn’t return to the rooms to check on our friends as you need a room key to operate the lobby elevators. I went to the front desk and requested they call our friends in their room. They did, but there was no answer so I requested they send someone to their room to check on them. Security made a well check and said our friends weren’t in their room and from all appearances had checked out. This was totally out of character and we were very concerned. The security guard tried to brush us off by saying it was a big place and they could be anywhere, probably back in the casino, and said there was nothing else he could do for us and referred us back to the front desk. I persisted and said, how about the elevators, were they all running? Then he said now that I mentioned it he had heard that an elevator wasn’t running in the parking garage. I continued pressing, asking about the room to lobby elevators. He agreed to look into it. The security guard didn’t come back so l went to the front desk again and asked if any of the room to lobby elevators were down, he said no, that if they were, the front desk would have been notified. I continued to press because at this point so much time had passed and we still didn’t know what had happened to our friends. The front desk suggested I talk to the head of security which I did. He confirmed that an elevator to the lobby was down and that there were guests inside. I asked if our friends were on that elevator but he didn’t know as they had no names for the guests who were stuck. I asked what was being done about it and he said that because it was a weekend there was no one on site and that someone had to be called at home and that person getting to the hotel was about an hour out. We had no idea what had happened to our friends and we didn’t know if they were on that stuck elevator or not. So, lots of hotel staff knew we were very concerned about our friends but the left hand didn’t seem to know what the right hand was doing and no staff ever approached us on what was being done to find out if our friends were on that elevator or if something else had happened to them. This entire debacle was extremely worrisome for us. When we finally saw our friends emerge from one of the elevators we were so relieved. However, the entire event had taken so long, over 2 hours before it was all said and done. We don’t know how long our friends would have been stuck in that elevator if we hadn’t been there pushing the staff to find out what had happened to them. The 4 of us had been delayed for so long and we were all so stressed out that our p.m. plans before heading to the airport were ruined. Prior to checking out we had no complaints, but once we checked out it became an ordeal. This hotel/casino is a 24/7 operation and just because this happened on a weekend is no excuse. There should be a plan in place to deal with these types of situations effectively and timely regardless of the day of the week, ensuring that all staff are kept in the loop. And to subject your guests to this type of ordeal without regard for some kind of compensation is inexcusable. Put yourselves in our friends shoes; stuck in that elevator for nearly 2 hours with no cell service and let us know how you would feel. Not to mention what we went through trying to figure out what had happened to them.
Positive: Airport Shuttle very convenient. Our room was clean and had a great view (room 2103). We had great meals at restaurants on The Row. Negative: On our way to the lobby from 21st floor the elevator just stopped. There were seven of us stuck inside for almost 2 hours - no ventilation or cell phone coverage. We had to use the emergency call button many times to find out updates on repairs - no one ever called us to give any information. Thankfully we had a very nice group of people that kept calm. It could have been a very bad situation if someone was claustrophobic or had medical issues. A security guard finally found us close to the 3rd floor and was able to help pry the doors open. It’s not only the lack of any compensation for all of our time and trouble but the lack of any reliable procedures that any staff on duty should follow for this type of debacle that is troubling. Hopefully management will make some positive changes.
Enjoyed my stay! I was able to check in early for a small $10 fee, which I was happy to pay. My room was a soaking bathtub suite on the 34th floor, which was perfectly clean and the bed super comfortable. The hotel overall is well maintained and I would stay here again. Downtown Reno isnt the best, though I didn’t leave the property really!