General Policies & Fine Print
A valid credit card is required for incidentals deposit, to be authorized at check-in. Deposit amount will vary based on length of stay and will be released if no charges are made to the room (timing of release varies). Suites may require additional deposits. Cash deposits will not be accepted.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Hotel Mandatory hotel imposed resort fee inclusions:
•In-room Keurig® coffee maker with Starbucks® K-Cup® Pods
•Unlimited local and toll-free calls
•Access to Fitness Center
•Two bottles of water
•Covered self parking
•Concierge notary services
•Boarding pass printing
•Safety deposit box access
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating20134 reviews
We had a deluxe spa suite with a corner location. It was very spacious. Downside was that the TV was viewable from small chairs but not the sofa. Split bath was nice. Room was non-smoking but you could smell smoke in the bathroom. Room was clean. View was of the Eldorado and Circus Circus.
Close to bowling stadium but that's it!
The lack of competition downtown has resulted in higher prices for everything. Room was clean but over priced. Table minimums of $25 if they are staffed. Hard to reach anyone by phone if you need something. $20 if you need to check in to your empty room early. Resort fee for what, Wifi? One slice of toast with your $18 breakfast. Even my emailed receipt did not include an attachment (the receipt) which required yet another phone call. We will look outside of downtown Ceasars casinos if we come back to bowl.
Disgusting dirty hotel and worse customer service
After checking in and going to dinner after a long trip from the east coast, we were ready to go to bed. Pulled back the sheets and fully soaked with bodily fluids. After bringing to the attention of management they were ok, I’ll let our housekeeping manager know they are not doing their jobs. After that here’s another room, we hope it’s clean. No offer to have someone help move our stuff, so an hour later and exhausted, nothing to show for it except fatigue and dirty sheets… avoid this dump at all costs, especially for what they are trying to charge.
Not worth the "upgrade"
We arrived at the airport at 10:00p.m. Waited for the shuttle for about 20 minutes. Not too bad after a long day I guess. Get to the hotel to check in. I had upgraded my room to a junior suite. The young lady asked if I had a preference of floor. I told her it didn't matter but could we be in a room close to the pool. She replies "all of the rooms are close to the pool." Obviously this was the first problem. We she gives us the keys. We were in room 3075. Of course it is at the end of the hall. (Not good since my wife doesn't walk well). We get to the room. It was average at best. I was really hoping for something special since I upgraded the room. We start to unpack. We look around the room. THERE ARE NO DRAWERS!. What kind of hotel room has not drawers? So I end up stacking all of my close on the shelf in the closet. My wife never unpacked. I went in the bathroom. The towel rack was loose, the toilet paper holder was loose and the paint on the walls was chipping. I went back down to the front desk to ask where is the best place to eat breakfast. The young lady says the cafe serves breakfast. I asked what time do they open. She tells me they don't open until 9 a.m. TURNS OUT THEY ARE OPEN 24 HOURS. SMH Since I came to Reno to bowl, I asked how to get to the bowling stadium. 3 people gave me 3 different answers. SMH The next day, I return to the front desk and asked about the room and the "upgrade". The young lady (sorry I didn't get her name) was extremely polite and helpful. She said the only difference from the regular room and the junior suite was the view. Let me say that again. THE ONLY DIFFERENCE BETWEEN A REGULAR ROOM AND THE JUNIOR SUITE IS THE VIEW. WOW! JUST WOW!. She did remove the resort fee from the hotel charge. I did not find out that she only removed one day until we checked out. We decide to walk around to find the pool. We go down to the floor where the pool is and there are men servicing the fire doors. We tell them we are looking for the pool. They tell us to go down the hall and go through the frosted doors. We get to the doors and they are not open. The gym and spa were open but not the pool. I later inquired about the pool and was told that it opened a 9:00. If it wasn't open to come back to the front desk and let them know. (It was after 9 when we were up there). I wanted to "splurge" for dinner one night, so I made a reservation at the Roxy. It was also recommended from a friend. My reservation was at 6:00. Got there at 6 and had to wait a little while (not too bad). We were seated on the other side of the sushi bar. There was live music and it was really loud. My wife ordered the pork chop. I ordered a steak (I think it was rib eye or prime rib). I have never had a steak that had NO flavor. I even asked my wife to taste it. Her pork chop had more flavor than the steak. The next day we get up and eat breakfast at the Cafe. A little pricey but the portions are good. We decide to venture to the pool. We get there and it is small. Looks nothing like the picture on the website. There were also a lot of dead moths right by the door. There was also a small hot tub that may see 4 people if you are small. There were 3 cabanas that had signs saying you need to reserve them. There was also another side of the pool area that was reserved for those who were using the spa. Later I was told we could use that side but it wasn't clear to the other guests. They didn't miss much. It did have a much larger hot tub which I did use. It was hot that day so I went inside to get some bottled water. $3 for a bottle of water. Would ave been easier to get the free bottles from the front desk and just ask for a cup of ice. We decide to get into the pool. IT WAS ICE COLD!. As we spoke to other guests, we all came to the same conclusion that the website said the pool was heated. It obviously was not. In addition to it being cold, it had a lot of bugs in it (MOST of the were dead). Occasionally, the gentleman working in the bar area came out to check on the guests. When we inquired about the pool, he said the workers in the spa usually clean the pool. Of course he had no answer for why it wasn't heated. Eventually, someone swept the dead bugs up by the door. No one ever addressed the bugs in the pool. As we were leaving on Friday, the fire alarm went off. There was an announcement that they were trying to find the source and we could not use the elevators. Reminder, we are on the 30th floor. There is a maid in the hallway and we asked several times could we use the elevator. (I'm not sure if she understood us). We were not about to walk down 30 flights of steps. So we crossed our fingers and used the elevator. Overall, it seems like an old hotel that they attempted to spruce up. There is a lot to see and do since the 3 hotels are close together. I would probably try one of the other hotels if I return to Reno.
USBC Open Tournament-The Trip from Hell
Don't waste your time...it's not the same Silver Legacy as before..Ceasars has ruined it. From the restaurants to the shoddy housekeeping staff, right down to the dirty swimming pool and deck area. There are other places to stay..do your due diligence and investigate!