Constantly ranked between the top hotels in San Juan, the Sheraton Puerto Rico Hotel & Casino is recognized as a modern urban resort. Ideally situated at the Convention Center District and steps away from Distrito T-Mobile, our hotel is located just 10 minutes from the international airport and five minutes from historic Old San Juan. With newly renovated guestrooms, our San Juan Casino hotel offers a rooftop infinity pool with stunning views of the San Juan Bay, on-site diverse dining options, full-service spa, a vibrant 24/7 casino, modern meeting space, shuttle to Old San Juan and Escambron beach, among many other features, making this hotel the premier place to stay.

Property Information

Year Built: 2009
Last Renovation: 2023
Floors: 12
Nonsmoking rooms: 503
Suites: 22
Total rooms: 481
Total rooms and suites: 503


Resort Details


Show More


Show More

Hotel Advisories

Advisory A mandatory FLAT FEE of $35 USD (plus tax) per room per night will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory Prices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.
Advisory The hotel will be implementing a non-refundable Pet Fee of $20(plustax) per room, per night. This charge is in addition to the non-refundable Pet Cleaning Fee of $150(plustax)per stay.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 11:00 AM
Pet Policy Pets Allowed: USD 150 non-refundable cleaning fee Per Stay; maximum weight per pet is 40 pounds

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 3791 reviews
  • 5.0 star tripadvisor rating
    Amazing hotel

    Beautiful hotel located right across the Pedro Rosselló Convention Center and the T-Mobile Entertainment District. It has everything you are looking for in a hotel. Several restaurants in the area, bar, parking, spacious and clean rooms, good looking facilities. The pool located on the fourth floor has a bar. Very close to Old San Juan, cruise port, El Condado and a short drive to the airport (SJU). I believe that they also have an Avis rental at their parking garage.

    Aug 22, 2023
  • 5.0 star tripadvisor rating
    Excellent overall!

    At our entrance we were received by a very helpful young man he's name is Yamil a vallet parking associate even it wasn't part of his job he stock out our luggage, believe me when I say they were heavy. Took a cart and staked all ou belongings. He informed me were to park my car. He didn't hesitate at all. For sure I tip him and he was so happy, greet us every day. The bel boy Neftali was also very helpful. All the Receptionist were very friendly, smiling, ready to help and responsible. Can't remember all their names but starting from the Manager until every employee deserves a raise, Liann at the pool bar, and Ediel Rodriguez, to all of you guys THANK YOU VERY MUCH! May Jehovah help you endure under pressure and may you continue providing excellent service! Until next time Bridget & Migdalia.

    Aug 17, 2023
  • 4.0 star tripadvisor rating
    clean place for a quick stay

    Just stayed a night while waiting to leave on our cruise. Place was clean and had a casino. pool bar was nice with good food. It is also close to the port for RC. If you leaving on a cruise and need an overnight place to stay I would recommend

    Aug 08, 2023
  • 1.0 star tripadvisor rating
    Don’t stay here if a company/school is paying for the hotel

    This was the worst experience ever. The Sheraton was the conference hotel for the Veterinary Scholar Symposium. They over booked and sent several students to different hotels. They offered to pay transportation but required it to be a taxi. Not only was my taxi driver upset when they weren’t offering cash, but they shorted him 50% after 20 minutes of arguing in Spanish which I’m sure included insults about me. The service was truly rude and unacceptable. Ultimately they wanted me to pay for my hotel out of pocket as they claim they can’t charge the schools card on file, the card has to physically be there. Most schools don’t make credit cards for student travel and the high prices are impossible for students to afford on the spot. I highly suggest you take your conference somewhere else. 0/10 experience.

    Aug 04, 2023
  • 5.0 star tripadvisor rating
    Beautiful stay

    The front desk staff was amazing shout to astrid upon check in she was amazing. At the pool area gabriel, jesus , ian and cristobal were really amazing and friendly. Also joselyn from the coffee shopLoved the hospitality. Definately will be back.

    Jul 31, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319