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Customer Ratings & Reviews
TripAdvisor Traveler Rating3791 reviews
Beautiful hotel located right across the Pedro Rosselló Convention Center and the T-Mobile Entertainment District. It has everything you are looking for in a hotel. Several restaurants in the area, bar, parking, spacious and clean rooms, good looking facilities. The pool located on the fourth floor has a bar. Very close to Old San Juan, cruise port, El Condado and a short drive to the airport (SJU). I believe that they also have an Avis rental at their parking garage.
At our entrance we were received by a very helpful young man he's name is Yamil a vallet parking associate even it wasn't part of his job he stock out our luggage, believe me when I say they were heavy. Took a cart and staked all ou belongings. He informed me were to park my car. He didn't hesitate at all. For sure I tip him and he was so happy, greet us every day. The bel boy Neftali was also very helpful. All the Receptionist were very friendly, smiling, ready to help and responsible. Can't remember all their names but starting from the Manager until every employee deserves a raise, Liann at the pool bar, and Ediel Rodriguez, to all of you guys THANK YOU VERY MUCH! May Jehovah help you endure under pressure and may you continue providing excellent service! Until next time Bridget & Migdalia.
clean place for a quick stay
Just stayed a night while waiting to leave on our cruise. Place was clean and had a casino. pool bar was nice with good food. It is also close to the port for RC. If you leaving on a cruise and need an overnight place to stay I would recommend
Don’t stay here if a company/school is paying for the hotel
This was the worst experience ever. The Sheraton was the conference hotel for the Veterinary Scholar Symposium. They over booked and sent several students to different hotels. They offered to pay transportation but required it to be a taxi. Not only was my taxi driver upset when they weren’t offering cash, but they shorted him 50% after 20 minutes of arguing in Spanish which I’m sure included insults about me. The service was truly rude and unacceptable. Ultimately they wanted me to pay for my hotel out of pocket as they claim they can’t charge the schools card on file, the card has to physically be there. Most schools don’t make credit cards for student travel and the high prices are impossible for students to afford on the spot. I highly suggest you take your conference somewhere else. 0/10 experience.
The front desk staff was amazing shout to astrid upon check in she was amazing. At the pool area gabriel, jesus , ian and cristobal were really amazing and friendly. Also joselyn from the coffee shopLoved the hospitality. Definately will be back.