General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating3730 reviews
Best 35th Birthday Weekend
The hotel is beautiful, but the rooms are quite simple. However, the staff is absolutely amazing! We loved everyone we came encounter with. Shaheli, is the overnight front desk employee. She made us feel welcomed from the moment we got there. Christopher answering the phone calls, was so attentive and accommodating. The baristas at the Cafe were so kind! The manager at Choices was the absolute best, completely blanking on her name. And the best was Mr. D, aka Delfred, at the District sushi bar. He went above and beyond to know who I was and make me have the best birthday weekend. Even the security guard was so kind! We loved seeing him every time we came in and out of the hotel. The hotel has a shuttle that takes you to the beach and old San Juan, we used this a few times! The pool area was beautiful, but the pool was very cold. One day the hot tub was also cold. The jets do not work at the moment either, but this did not stop me from hanging in there. The location is great, we walked all around the property to a few awesome restaurants!
One night trip .
Stayed for one night. Got to check in a little early . We enjoyed the pool , just an FYI the Jacuzzi is broken no bubbles but still warm . Nice little bar at the pool. Had one drink Bacardi and Coke delicious . We brought are own beer. Love the fact that it was dog friendly we noticed other dogs . There are some grassy areas to walk your dog outside . Everyone was really nice to Mr. Bruno my dog . We also enjoyed the casino one a little bit. The bar in the casino was fun. The next morning we had breakfast at the restaurant. Great food no complaints. Would definitely stay there again if I needed to be around the airport. Oh, and there is a shuttle bus that takes you to the beach and takes you to Old San Juan thought that was great.
It's about the people...
Fransheska served us daily at the pool and along with the weather may just have been the highlight of our brief stay. The room met the Marriot high standard and we can't wait to visit Puerto Rico again, everyone was welcoming and extraordinarily kind.
Day Pass Pool Area
Wonderful Experience As Always! We're Glad to Speak with Michaela Again We Met Her last year at this Time Very Impressive Young Woman! Franshesica And Marbin Are Great ! Friendly and Interactive! Sheraton Personel Never Disappoint Thank You We'll be Back to Visit Patricia And Maria
We loved the Sheraton!
We spent 9 days at the Sheraton Hotel in mid-January, 2023. What a great escape from the Minnesota weather! .All of the staff we dealt with were excellent -the porters, front desk, Choice Restaurant, lobby bar, shuttle drivers,and pool bar area. They were everything you could ask for on vacation - very friendly, professional and helpful in all respects. Dagie and Marbin at the pool bar and restaurant treated us like old friends! The hotel provided a free shuttle to Old San Juan and to Escambron Beach which was an appreciated extra since we didn't want to rent or drive a car. The location next to Distrito T Mobile was great since it gave us easy access to many additional restaurants and entertainment. In short, we loved it and recommend it highly!