Constantly ranked between the top hotels in San Juan, the Sheraton Puerto Rico Hotel & Casino is recognized as a modern urban resort. Ideally situated at the Convention Center District and steps away from Distrito T-Mobile, our hotel is located just 10 minutes from the international airport and five minutes from historic Old San Juan. With newly renovated guestrooms, the property offers a rooftop infinity pool with stunning views of the San Juan Bay, on-site diverse dining options, full-service spa, a vibrant 24/7 casino, modern meeting space, shuttle to Old San Juan and Escambron beach, among many other features, making this hotel the premier place to stay.

Property Information

Year Built: 2009
Last Renovation: 2023
Floors: 12
Nonsmoking rooms: 503
Suites: 22
Total rooms: 481
Total rooms and suites: 503


Resort Details


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Hotel Advisories

Advisory Prices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 11:00 AM
Pet Policy Pets Allowed: USD 150 non-refundable cleaning fee Per Stay; maximum weight per pet is 40 pounds

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 3730 reviews
  • 5.0 star tripadvisor rating
    Best 35th Birthday Weekend

    The hotel is beautiful, but the rooms are quite simple. However, the staff is absolutely amazing! We loved everyone we came encounter with. Shaheli, is the overnight front desk employee. She made us feel welcomed from the moment we got there. Christopher answering the phone calls, was so attentive and accommodating. The baristas at the Cafe were so kind! The manager at Choices was the absolute best, completely blanking on her name. And the best was Mr. D, aka Delfred, at the District sushi bar. He went above and beyond to know who I was and make me have the best birthday weekend. Even the security guard was so kind! We loved seeing him every time we came in and out of the hotel. The hotel has a shuttle that takes you to the beach and old San Juan, we used this a few times! The pool area was beautiful, but the pool was very cold. One day the hot tub was also cold. The jets do not work at the moment either, but this did not stop me from hanging in there. The location is great, we walked all around the property to a few awesome restaurants!

    Feb 03, 2023
  • 4.0 star tripadvisor rating
    One night trip .

    Stayed for one night. Got to check in a little early . We enjoyed the pool , just an FYI the Jacuzzi is broken no bubbles but still warm . Nice little bar at the pool. Had one drink Bacardi and Coke delicious . We brought are own beer. Love the fact that it was dog friendly we noticed other dogs . There are some grassy areas to walk your dog outside . Everyone was really nice to Mr. Bruno my dog . We also enjoyed the casino one a little bit. The bar in the casino was fun. The next morning we had breakfast at the restaurant. Great food no complaints. Would definitely stay there again if I needed to be around the airport. Oh, and there is a shuttle bus that takes you to the beach and takes you to Old San Juan thought that was great.

    Feb 01, 2023
  • 5.0 star tripadvisor rating
    It's about the people...

    Fransheska served us daily at the pool and along with the weather may just have been the highlight of our brief stay. The room met the Marriot high standard and we can't wait to visit Puerto Rico again, everyone was welcoming and extraordinarily kind.

    Jan 31, 2023
  • 5.0 star tripadvisor rating
    Day Pass Pool Area

    Wonderful Experience As Always! We're Glad to Speak with Michaela Again We Met Her last year at this Time Very Impressive Young Woman! Franshesica And Marbin Are Great ! Friendly and Interactive! Sheraton Personel Never Disappoint Thank You We'll be Back to Visit Patricia And Maria

    Jan 30, 2023
  • 5.0 star tripadvisor rating
    We loved the Sheraton!

    We spent 9 days at the Sheraton Hotel in mid-January, 2023. What a great escape from the Minnesota weather! .All of the staff we dealt with were excellent -the porters, front desk, Choice Restaurant, lobby bar, shuttle drivers,and pool bar area. They were everything you could ask for on vacation - very friendly, professional and helpful in all respects. Dagie and Marbin at the pool bar and restaurant treated us like old friends! The hotel provided a free shuttle to Old San Juan and to Escambron Beach which was an appreciated extra since we didn't want to rent or drive a car. The location next to Distrito T Mobile was great since it gave us easy access to many additional restaurants and entertainment. In short, we loved it and recommend it highly!

    Jan 30, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319