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4652 reviews-
Great stay!
Wonderful hotel! Stayed 6 nights and had a great time! The hotel is a block off the beach. Very walkable area! Lots of fabulous restaurants and shops close by. The staff is amazing! Everyone was so friendly and helpful. Check in was a breeze! The bell staff and concierge service was great! We attended a conference, and breakfast and lunch was catered by the hotel. There was also an evening reception by the pool that was catered. The food was delicious and the waitstaff was was attentive and very pleasant. Even the pool desk was great! Always smiling with a kind word! The room was clean and the bed comfortable. Would stay again!
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Amazing!
This is the 2nd time I stay at this hotel and both stays have been amazing! Staff is very pleasant and helpful, especially Henry. From the time you arrive, to the site seeing trip advice he gives and to the time you leave, he always has a smile on his face. He is very knowledgeable and always helps in the most friendly way.
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Janice is a super 🌟 star at the Sheration Princess Kaili hotel Hawaii
Janice who works in the wine bar/ coffee shop is such a friendly helpful lady. She goes above and beyond to make you feel very important. She is an asset to your company. Shame the others don't take a leaf out of her book. Well done Janice From the Aussies Kelly and Norma
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Will not stay here again
Elevators did not operate properly. it skipped floors & had people waiting up to 20 minutes. All the elevators. Extremely frustrating! No hot tub; pool closed at 7pm; SELF parking was $45 a day; no valet parking. No room service; no assistance to room with luggage; room was very small. Products in bathroom were "manly" smelling (some kind of wood). Other hotels here offer spa quality toiletries. For the amount paid & resort fees this was NOT worth the money I spent. Room was clean & beds were comfortable. Staff was friendly.
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Don’t stay here
In all my years, the worst hotel. Noisy all day and night. We were on the 23rd floor, heard nothing but sirens, back up beepers, and late night clubs. Walls are paper thin. Elevators, don’t get me started.. we had to take the service elevators more than the regular. Lots of past reviews, same problems with elevators, but no one working on them. Staff was great rooms clean? But didn’t get much sleep.