General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating4585 reviews
Kalani from Sheraton Princess made us feel like ohana. He is a great example of making guests feel at home while on vacation. his daily greetings and advice on things to do and eat were excellent. He should be a mentor for future pool staff as he was great.
I found the lanai to be a plus. We were on the top floor and the staff was very good. I did not understand how we spent a few nights, and no matter how long the water ran, we never had any better than a lukewarm shower. This was definitely a disappointment in an otherwise nice hotel.
Major Refurbishment in Tower
We just completed our annual stay at the Princess Kaiulani. We were never informed that the entire Ainahau tower was being refurbished. We usually stay in the tower but had a room instead in the Princess wing which also needs renovations. Checkin was a challenge. You can hear construction noise throughout the day at the pool. As a titanium member I get complimentary continental breakfast daily. I would never pay $8 for a muffin or croissant at the splash bar as these are the regular prices. There are alot of better options in the area for a great breakfast. The pool and splash bar staff are the best. We have been coming to Hawaii for 37 years and this hotel has been one of our favourites. Great location to beach, restaurants, groceries etc.
Great location. Pleasant staff.
I had a lovely stay at this Sheraton last week. The location was perfect since it was just across the street from Waikiki Beach. The hotel staff was so friendly! From the housekeepers to the Splash Bar servers to the pool attendants. I especially want to acknowledge the front desk staff. Everyone I encountered was helpful and nice. And I want to recognize Tammy specifically. When I said my niece was joining me for her 21st birthday she gave her a Birthday card and a delicious box of cookies. I almost cried because I’m not used to such pleasant surprises at a hotel. Thanks Tammy! I hope to see you again sometime!
It's a comfortable, clean hotel, in a great location, but overall it felt dated and overpriced. I stay in a lot of Marriott brand hotels, and I would have to put this at the lower end of their scale. It was OK but, for the price, I think I expected more.