Resort Details
- Splash BarDiscover the award-winning Splash Bar, a hidden gem offering authentic local cuisine poolside. Enjoy breakfast, lunch, happy hour, and dinner, accompanied by live music and tiki-inspired cocktails. Immerse yourself in a laid-back tropical vibe.
- 24-hour front desk
- Accessible facilities
- Accessible parking†
- Boarding pass print-out available
- Business center†
- Business services†
- Car rental desk,Offsite†
- Check cashing policy
- Child programs†
- Cocktail lounge,Offsite
- 24-hour front desk
- Does hotel have accessible parking?
Grab bars in bathroom
Raised toilet seat with grab bars
Roll-in shower available
Service animals allowed on property for people with disabilities
Service dogs allowed
Toilet seat in guest rooms for disabled person - Accessible parking†
- Boarding pass print-out available
- Business center†
- Business services†
- Car rental desk, Offsite†
- Check cashing policy
- Child programs†
- Cocktail lounge, Offsite
- Cocktail lounge with entertainment†
- Cocktail lounge with light fare†
- Coin operated laundry†
- Complimentary in-room coffee or tea
- Complimentary newspaper in lobby
- Concierge desk
- Currency exchange, Offsite†
- Efolio available to company
- Elevators
- Exercise gym
- Express check-in
- Express check-out
- Food and beverage outlets†
- Front desk
- Hair dryer
- Health club
- High speed wireless
- Ice machine
- Individual Efolio available
- Interior corridors
- Ironing board
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Non-smoking rooms available
- Onsite laundry†
- On-Site parking†
- Outdoor pool
- Parking†
- Pool
- Restaurant†
- Safe deposit box
- U.S. Fire Safety compliant
- Spa, Offsite†
- Travel agency†
- Valet cleaning†
- Valet same day dry cleaning†
- Video checkout
- Wakeup service
- Wireless internet connection in public areas†
- Business Center†
- Full Business Center
- Meeting Facilities
- On-Site Business Center†
- Please contact the hotel for additional information.
† Fees may apply
- Fitness center on-site †
- Gym †
- Health club
- Outdoor pool †
- Pool †
- Beach †
- Hiking trail †
- Sailing †
- Scuba diving †
- Snorkeling †
- Surfing †
- Volleyball †
- Hawaii Convention Center
- Pearl Harbor
- Waikiki
- Arizona Memorial
- Battleship Missouri Memorial
- Bishop Museum
- Iolani Palace
- Waikiki Beach
- Dole Plantation
- Magic Island
- North Shore - Waimea Bay
- Diamond Head Crater
- Hanauma Bay
- Nuuanu Pali Lookout
- Honolulu
- Honolulu
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Best hotel stay in the Ainahau Toweru tower
Having avoided staying here for many years, we decided to follow advice from flight attendents who stay here. We have stayed at all the Marriott properties in Waikiki and now we know we missed out by not staying here. When we checked in, our interaction with Celeste confirmed we had not made a mistake. She was the perfect representative for the hotel and Marriott. Our room and view in Ainahau tower was amazing. The staff throughout the hotel could not have been nicer. The music in lounge and pool area was just right. We look forward to many return stays at this property.
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Aloha!
I completed the Medallia review but forgot to shout out two associates who had great spirit of aloha, Celeste at the Front Desk, Ashley at Splash Bar, Lorna the Housekeeper, and there was a Bellman on Saturday evening that helped us take our towels back to the towel hut after we came back from the north shore. I didn't get a chance to catch his name. Thankful for their great customer service!
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Lovely
Lovely hotel and perfect location. We were in the new renovated Ahani (sic) tower. The room had all we needed. Nice size frig. 3 elevators working and only 1 time we waited for more 4 min. All staff is amazing. Lance at Splash Bar breakfast is Thee Man. Other than breakfast which was included with our package the other meal at the hotel and app and drink the first night. FYI the included breakfast was not a buffet. Service was awesome. Pool was a nice size and not crowded. Great location. ABC store nearby as well as Target. Plenty of great restaurants as well. We would stay here again.
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One of the worst-run properties I've experienced
As a Bonvoy Platinum Elite member for over a decade, this has to be one of the worst-run properties I've experienced. There was no hot water in the shower, but hot water was available at the sink. One or two elevators were not working, leading to 15-minute wait times to get down from the 28th floor. The walls and adjoining room doors are paper thin, so had to listen to the guy next door snore all night. The bar service was not friendly. To top it off, a late checkout was not granted. Where is the manager? Do they even walk the property to see what's going on? Save your money y'all.
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Home Away From Home: Warm, Accommodating, and Welcoming Hotel for Kama'aina and Visitors
Doing staycations is a wonderful way to escape the daily grind. If you find a great location and stay there enough, it becomes a “home away from home”. As a born and raised O’ahu island girl, I pride myself on being a true kama’aina. I thought that my family and I had found that perfect location that offered the warmest service and clean amenities at one of the Marriott properties in Waikiki. However, at our most recent stay in December, our expectations of receiving the same caliber of service fell flat. The service was cold, unwelcoming, and inaccessible by room phone; the amenities in the room were not working for two of the three days of our stay; the pool was murky and unclean; there were no available towels. We are now in search of a new “home away from home”. We have never stayed at the Sheraton Princess Kaiulani (PK) before. We had our chance for three nights at the start of January, as a way to ring in the new year. I cannot even begin to express the stark difference between the two Marriott properties, and am grateful that the PK not only provides valuable service to not only visiting guests, but also to kama’aina. There is a dedicated Marriott Bonvoy Status line where the guests are greeted with a welcoming wave and acknowledging “Aloha.” and smile from the Front Desk agents. Bryce, who checked me in, was warm and open. We talked about my experience at the previous Marriott hotel. He acknowledged my reservation and Gold Elite status request and offered a complimentary upgrade to a high ocean view room! I appreciated this very much as I was sharing a room with my parents. The amazing room with a mountain and ocean view was exactly what we all needed. Other than sleeping in the beds at night, we spent most of the time outside on the balcony, eating our meals and enjoying the beautiful sunrise, feeling the trade winds, smelling the sea air, and watching the night cityscape and the hustle and bustle below us. The housekeeping staff was friendly and accommodating. Lorna, our housekeeper for two days, provided us with extra towels, robes, and slippers upon request. Additionally, she restocked our in-room water and coffee. Although she did not know that we were kama’aina, she shared with us her suggestions and recommendations for shopping, sightseeing, and places to enjoy local cuisine. We also requested for an extra chair to use on the balcony since there was only one chair, which came promptly. Upon leaving the room, every housekeeper we ran into acknowledged us. Amazing housekeeping team: warm, approachable, and accommodating. The hotel amenities, services, and activities were accessible and varied. When I say there is something for everyone….there is literally something for everyone to do and enjoy. The hotel offers different cultural activities several times each week such as ukulele lessons, storytelling, lei making, and hula dancing. There is afternoon and evening poolside music being played by a DJ on the weekends and local Hawaiian live music on the weekdays. There is ample space in the open lobby area with couches, tables, and chairs to eat, read, congregate, and rest. There are even table games such as billiards and ping pong. I appreciate that there is a digital workspace area that provides two computers and a printer for guests to use. Additionally, there is a sitting area with outlets to work or charge devices. The Splash Bar offers a great happy hour and great breakfast menu. I was at the happy hour twice during our three day stay. I even invited my friends to come and hangout at the poolside to enjoy the happy hour with me. Even they were pleasantly surprised at the experience. The location is the most convenient I’ve experienced being in Waikiki. Located between the two main streets in Waikiki, PK is situated in the center of Waikiki. It is next to the International Market Place and 3 minutes walk to the closest grocery store, Waikiki Market. The beach is a 2 minute adjacent walk once you leave the hotel. The bus stop is 3 minutes away. Restaurants and shopping is literally right outside the hotel and dont need to go far to find great eats, sights, and do’s. If you’ve read all the way to this point….thank you. I don’t write reviews. It takes a remarkable experience for me to take the time for me to share in length my objective thoughts. I cannot express enough how valued we felt as guests during our stay. Mahalo nui loa Sheraton Princess Kaiulani…you will be our new home away from home….!
- AdvisoryA minimum self parking fee of $45 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
- AdvisoryA mandatory hotel-imposed fee of $33.00 (plus tax) per room, per day will be charged and collected by the hotel either at check-in or check-out. This fee is not included in your package price and is subject to change. Mandatory Resort fees apply to every night of your stay regardless of the promotions included in your booking. For detailed description of what’s included in the mandatory fee please see hotel policies.
- AdvisoryChildren Rollaway Charge per night is $78 plus 17.962%
- AdvisoryPrices are based on single or double occupancy. You may incur additional charges at the time of check-in for additional room occupants as well as the Resort Fees and taxes applied on the additional occupant’s charges.
- AdvisoryWe are delighted to announce that the Sheraton Princess Kaiulani Ainahau Tower Rejuvenation has been completed. Among the highlights of the refresh are: • 6 new Junior Suites. • 558 refreshed Guest Rooms. The hotel is offering the following packages: • Be the First to Experience the New Ainahau Tower. • Golf Getaway Package. • Room & Breakfast at Splash Bar. • Storytelling with Tutu. • Venture on the Princess Kaiulani Historic Tour.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 18