General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating4433 reviews
excellent service specially the housekeeping team
honestly this is the best hotel we ever stayed in honolulu staff are very friendly specially the housekeeping person lorna and richard go above and beyond with the service thank you very much we will see you again soon mahalo!.
Visit to Oahu 2023
Excellent, friendly and knowledgeable staff! Our housekeeper, Lorna was amazing - so kind, helpful and made sure I felt right at home! Excellent service - the hotel was always clean and the staff very welcoming - thanks to all!
Great staff at Sheraton Princess Kaiulani
Have to give a shout to 3 staff members at this hotel. MICHAEL & VAL (doormen/bellmen) and FELIX (maintenance/technician), these 3 gentlemen went over and above to assist us. Michael and Val assisted with maps, advice on local buses and local shopping centres and Felix assisted to get us down from Floor 10 to ground while the lifts were out of service. What stood out is their instant willingness to help all done with a warm and happy demeanour. They are great ambassadors for your Hotel! Mahalo!
Great place to stay near Waikiki Beach
We had a great stay for a business and fun trip to Oahu. We had some great tips given to us for our trip by Michael the Door/Bell Man too. The food and amenities was great. This hotel was close to so many things. We could walk so many places very easily from the hotel.
Older hotel with a great location
Positives: 1. Location, location, location! This hotel is located near the International Marketplace in the tourist heart of Waikiki Beach....easily the best feature of this hotel. 2. Clean, comfortable room with a balcony Negatives: 1. The pool was relatively large for being in the middle of downtown, but it was freezing cold. 2. Ask for a Marriott Bonvoy elite late check-out and told no (which thankfully doesn't happen very often) so don't expect a late check-out if you plan to ask for one. 3. Balcony overlooked parking garage and garbage cans--would have liked a better view especially for being a Marriott Bonvoy elite member.