Property Information
{{title}}
Resort Details
Hotel Advisories
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4646 reviews
-
Oct 04, 2024Whoever rated this a 3 star did not stay here!
It was rated a 3 star, but I disagree , A 4 or 5 star at minimum! We stayed 5 days and it was one of the best Marriott hotels we have ever stayed in (over 150 different Marriott's). The Location was perfect, only steps from Waikiki, only steps from the International Market Mall, the restaurants were very very good, the staff was very friendly, the hotel extras were great. My wife took hula lessons!, We enjoyed an Hawaiian story time, and the pool was outstanding. We will definitely stay there again!!!
-
Sep 26, 2024Awful experience after all...
Rude staff at the bar. Getting breakfast to go was the worst experience ever. Never have I experienced such a rude and nasty service as a guest at the hotel. One particular server, Shanna, has spoiled our stay by being completely unreasonable, argumentative about the amount of milk I can have and not apologizing for her behavior. The argument was just ridiculous! What a disappointment after all 👎. Staff need better training on accommodating and how to make guests welcome.
-
Sep 21, 2024Great location, nice accommodation, standard amentities
This is a no fuss limited amenity hotel. Basic food service,one bar by the pool with unfortunately service rating from poor to quite good. Shouldn't be that far apart, particularly when we were there it was not anywhere near capacity. The real positives though was the location, cleanliness, wonderful comfy beds and pillows and the reception staff. Pool was very refreshing, but oddly designed with a very small "shallow" area. Overall I would give the establishment 3.5 stars.
-
Sep 16, 2024Great staff great lobby. Terrible rooms. Questionable amenities.
The staff was great. The bed was decent, and the pillows were nice, but the amenities were lacking. There were very confusing levels of amenities based on a made-up membership. The room was the size of a walk-in closet. The only items in the room were a king-size bed, two end tables, a desk, an office chair, and a dresser. This was our second time staying there; the first was in the tall tower. The only good thing about the room was the balcony. The second time was in the Princess Tower, and we didn’t even have a balcony at all. There was also no microwave in the room. The TV was tiny, it was 32 inches at best. The only seating in the room was an office chair. There was not enough plug-ins for charging things. There were extension cords, connecting the coffee pod, and the TV and the lamps we had to unplug things to charge our devices. They definitely don’t show all the rooms in their photos.
-
Sep 14, 2024
Great family holiday
Just got back home today and had the best holiday with my hubby and two 20 @ 21 year old daughters. Bought pkg through hawaian airlines that had breakfast included which saved us about $150 a day. Coleen was our waitress for the week and made our holiday she was great. Had a pool view room on fifth floor in the Newly renovated tower which had small ocean view which was good to people watch as well as listen to the live music every night. Room attendants were really good too nothing was too much trouble. Only thing that was a bit disappointing was that we didn’t get a connecting room as requested but the girls were in next room so still close. There is a no smoking rule in rooms with large fines but we couldn’t sit on our veranda four nights because others were smoking pot which stunk. (Legal in Hawaii) I don’t know why pool is only open from 8am to 7pm which is when sun goes down. You get shooed from the pool. There is a family of mongoose that live in the bushes so keep an eye out they are so cute. Hotel is in great location.