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Customer Ratings & Reviews
TripAdvisor Traveler Rating4501 reviews
We stayed here for 8 nights on the 6th floor of the Princess wing overlooking the pool. We also had a partial ocean view which was nice. The staff were great for the most part although the Splash bar staff were not very friendly which I witnessed on several occasions. We were Titanium Bonvoy members which allowed us to have a room upgrade and a free continental breakfast. We did upgrade our breakfast sometimes with a discount applied. I did read lots of reviews about street noise and being on the 6th floor I was concerned initially as I am a light sleeper. I did have a small fan which I set on high to create white noise which worked for me. You will hear music and the annoying motor bikes revving their engines periodically. You will also hear your neighbors talking, moving around and snoring. The rooms are not soundproof. Luckily my fan took care of most of that so I was happy. We ate at the Splash bar during the music and hula show. The food was good and the wait staff went above and beyond to seat us near the stage. Huge shout out to the sous chef for her awesome assistance as they originally wanted to seat us at the back where we could not see the stage. You can reserve a table so take advantage of that. The drinks at the bar are very expensive so we bought our own from the local stores and drank them by the pool. There are lots of great restaurants nearby which was great.
I probably had the most basic standard room in the hotel but it was more than adequate and satisfactory. The room was very spacious and clean, the bed was comfortable and overall the room was pleasant. I could see Waikiki beach from my balcony which was a huge plus. The hotel itself is right in the middle of the best restaurant and shopping district, perfect for tourists visiting Honolulu. I would definitely stay here again.
Great bellman service!! not great basic room…
Jong the bellman’s service was above and beyond. He did such a great job accommodating us and making us feel welcome. i wouldn’t recommend booking a basic room here, the room itself smelled and was dirty, luckily the hotel was able to accommodate us and change our room.
The staff was very friendly and welcoming. Everyone made us feel special. The staff poolside went above and beyond to be helpful and informative. This was our second time visiting here and we will definitely be back!
I visited for my husband and I’s wedding ceremony. My stay was great. Everyone was very pleasant. The door man/ bell Man Michael really stood out to me. He was very pleasant to my husband and I. Very welcoming and willing to tend to every request we had including taking pictures of us since we had no one else with us. Little extra effort shows how much he wanted us to be happy.