Nestled along the breathtaking shores of Kaanapali Beach, Sheraton Maui Resort & Spa is where exceptional location finds deep intention. While our Kaanapali Beach hotel's nightly lele kawa, the cliff diving ritual, has gained legendary status, it represents just one facet of the immersive Hawaiian experience that awaits you. Feel the spirit of aloha infuse the grounds of our Lahaina resort with meticulously appointed accommodations, large lagoon-style pool, and soothing treatments at The Spa at Black Rock. Embark on exhilarating ocean adventures, from snorkeling amidst vibrant coral reefs to sailing on catamarans that slice through crystal-clear waters. Discover wide open spaces on our 23 acre resort in Maui for soulful reflection and a deeper connection to nature. Over 80% of our Kaanapali hotel rooms offer ocean views, the ideal vantage point for whale watching and the sun setting into the Pacific. Immerse yourself in Maui's profound beauty, where the Kaanapali Beach resort lifestyle was born and perfected.

Property Information

Year Built: 1963
Last Renovation: 2018
Floors: 6
Nonsmoking rooms: 508
Suites: 44
Total rooms: 464
Total rooms and suites: 508


Resort Details


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Hotel Advisories

Advisory Prices are based on single or double occupancy. Additional occupants may incur a charge of $89 plus tax, per person, per night. These charges as well as the Resort Fees will be collected upon check-in by the hotel and are subject to change without notice.
Advisory A minimum mandatory hotel-imposed fee of $40 plus tax per room, per day, will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For detailed description of what's included in the mandatory fee please see hotel policies.
Advisory A minimum self parking fee of $39 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
Advisory A minimum valet parking fee of $49 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 5308 reviews
  • 1.0 star tripadvisor rating
    Buyer Beware

    The facility was nice although a little dated. The staff was friendly. My issue was that I was quoted a certain price for an ocean front room and when I checked in they pulled the bait and switch. The put me in a poor partial ocean view room where you had to go on the balcony and turn your head to the left to see any ocean. To get the room that we were promised, I was forced to pay an additional $120 per night plus taxes which ended being over $500 on top of the 3,000 that I had already paid for 4 nights. One additional complaint is that there are poor food choices at the facility. Luckily, there are good restaurants at Whalers Village which is about a 10 minute walk.

    Aug 11, 2023
  • 1.0 star tripadvisor rating
    Horrible experience

    We paid top $ to stay at the hotel for its location and service. Unfortunately non guests of hotel were utilizing the amenities, the restrooms and grounds of the hotel. Also hotel misrepresented its amenities by saying they provide beach chairs. Turned out we had to pay top $ to get a chaise lounges on the sand beach in front of the hotel. If I knew, I would have stayed in a cheaper property , come to the area, rent the chaise/umbrella on the beach and use the pool and grounds for free like other tourists. Food was below average in all outlets. Fast food style daily. During the fire emergency, I waited for the long line to get shorter before proceeding to breakfast, by the time I came back (am), they closed breakfast and where not willing to provide any solution. I spoke with the GM and he was extremely rude and didn’t care that my family and I had not had dinner from the night before, breakfast or snacks. I begged him to sell me snacks from the hotel grocery store to hold me during the crises but he refused. I would have expected better treatment for paying guest. But in a state of emergency when food is behind glass doors , one should expect to be offered for anyone hungry/thirsty . The refrigerator in the sand bar by the lobby had a lock on it while clearing seeing beverages and food through the glass. It is sad that the GM couldn’t manage the crises properly. He allowed feeding some of the guests while ignoring those who were unaware of his strict schedules. Won’t recommend the stay to anyone

    Aug 10, 2023
  • 2.0 star tripadvisor rating
    Disappointing resort for Marriott brand

    Sheraton Maui is a ripoff , do not stay here. Place will charge you $40 nightly resort fee that includes nothing- no chairs in the beach , no towels available after 6 pm if decide to go in the pool, $100+ for marshmallow toasting if you want one. Rooms are ok but does not look refreshed at all. There are no major activities on the reports other than yoga in the morning. I do not recommend this place at all , you can find better place with same or lower nightly price.

    Aug 10, 2023
  • 4.0 star tripadvisor rating
    Best Location

    Excellent location! Perfect beach for swimming and if you're into cliff diving! It's a short drive to shopping and the Historic Front Street area and there's also a walking path if you want to take a stroll and visit the other hotels along the shore. We found the concierge to be very attentive and all of the hotel staff were very friendly and helpful as well. We had a king suite with balcony facing the ocean, which was very clean, comfortable and had great bedding. The staff was very attentive when we had an issue with turning on the A/C. As far as meals, we had lunch and cocktails at the Cliffside cafe which I'd give 4 stars-- other than that we didn't dine on the premises although the breakfast buffet looked pretty good. The resort is very large and spread out and can be a little confusing until you get to know your way around. Appearance wise, the property is clean and well-maintained, but it appears to need a bit of a facelift.

    Aug 08, 2023
  • 4.0 star tripadvisor rating
    Fun family vacation spot

    It was clean and the beach was good. Pool was also clean and plenty of space. It wasn’t too hard to find a chair. Plenty of food options but not a huge selection and very pricey. Kind of what you’d expect on property. It was $9 for shaved ice and while it was a huge portion, a smaller, cheaper option would’ve been nice. Rooms were good not great. Shower was very low flow which is tough when you have sand to deal with. Had two rooms, one shower good, the other not. Gavin was a great server in the breakfast area. Everyone was nice. Great view of sunset. Only issue is I had a hard time getting a late checkout. Was told that all rooms were booked but that wasn’t the case. I could’ve booked the same room type on the Bonvoy app. As a Platinum Elite member, I expect to be dealt with honestly at the least. Was able to get it rectified by another associate. Still, a great location and somewhere I would return in the future. Close to great golf, food and shopping. Make sure to cliff dive if you can!

    Aug 02, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319