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Paradise at the Sheraton!
We stayed at this resort for 6 nights and highly recommend it. We had a gorgeous Deluxe King Ocean View room with balcony. Our balcony overlooked the pools and beach. The staff is very friendly and goes beyond to make your stay extra special. We loved the fact that the self parking was free. We loved the service. I would call downstairs and ask for towels, toilet paper, whatever and within 5 minutes, somebody was knocking at our door. Property is gorgeous, pools and beach are simply paradise and so very clean! Property well maintained. All staff friendly. Loved the restaurants, the drinks and snacks around the pool. 2 bottles of free water every day was great so that we didn't hydrate! There are plenty of restaurants/shops in the nearby area. We only have praise for this hotel. No complaints at all and we would return in a heartbeat! Suggestion: Call in advance and ask to speak to the concierge at the hotel to book your tours in advance. We booked all our tours with Faye L. from NYC and she was very helpful! Mahalo Faye! TIPS: 1) Buy all your souvenirs at ABC store or Walmart. 2) You must try Dole whip and shaved ice, and loco moco (food dish). 3) Go on Smith's Fern Grotto Cruise and you must do the Smith's Luau! 4) If you are a movie buff, go on the Movie Tour with Polynesian Adventures. 5) Also do the all day tour with Polynesian to Waimea Canyon.
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Must stay!
This place is so pretty! We just came from Maui and are here for 3 nights. When you arrive to the island it is much different however when you get to the resort it is very nice and the staff are fantastic. They were so kind and gave us all the scoop on the must see and eat at places. They upgraded our room and we are now ocean view. The beach is absolutely stunning. The rooms are very nice and spacious. This is a huge resort. Lavas has GREAT food. All in all this is a great resort and must stay at!!!
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Horrible Vacation Experience
We have stayed in Sheraton hotels many times with great experiences in the past .I took my family to Sheraton Kauai Resort in July of 2023 for a family vacation , after spending so much resources on this vacation ,I was expecting at least to have a decent time. I feel like I was scammed .This was my "WORST EXPERIENCE EVER", Pictures that are being used to market this hotel are NOT true representation of this establishment ,complete deception. This hotel is run down ,old and sanitation is not maintained .When we arrived at this hotel we were greeted with rude front desk receptionist B..... She was extremely unprofessional and unfriendly and mean in receiving us . Accommodations at this hotel are very minimal and no where near what is advertised. Do not fall in to their scam, I think even one star is too many for this hotel
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Not great from start to finish
We made the mistake of coming here after staying 1 Hotel Hanalei Bay, which was exceptional from start to finish. Reservations were messed up, and not handled well by front desk staff, room was musty and had terrible views, food was mediocre at best (and very overpriced), pools were so sunscreen filled that they felt slick and looked cloudy. Can’t believe it cost so much (nearly as much as the super amazing 5 star hotel) and the experience was so lackluster. Definitely will not be back. You’re way better off with an Air BnB, or anywhere other than this spot.
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Sheraton Kaua'i is the best!!
We love the Sheraton Kaua'i in Poipu! We've stayed there many, many times and it is such a favorite. The staff is professional, friendly, helpful, and attentive. The grounds are lovely. The beach is spectacular. The pool is wonderful and the pool shack staff is outstanding. The rooms are clean, comfortable, and beautifully appointed. It is very well run with careful attention to each guest. We love getting breakfast each morning at Lava's. Poolside service from Lava's is also a bonus. It is a relaxed resort and never feels crowded. We can't say enough good about the staff -- they are Ohana and always have a smile. The location in Poipu is terrific. Oceanfront/beach front...... and gorgeous. Lots to enjoy that is walking distance but good to have a car to enjoy all there is on the South Shore of Kaua'i and the Westside. If you are going to Kaua'i, there is no better hotel than the Sheraton Kaua'i! We can't wait to return again next year!