LocationPuerto Vallarta - Beach
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel does not accept Spring Break Groups.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
For the comfort of the guest, in 2016 a cashless policy has been instituted on property. The consumption venues such as restaurants, bars, room service, as well as the spa among other services, do not accept cash payments; therefore, it is strongly suggested to establish a credit line upon check in with credit or debit card. A cash deposit will be requested if other forms of payment are not available, any balance will be returned upon check out.
Customer Ratings & Reviews
TripAdvisor Traveler Rating7807 reviews
Great choice in central PV
Very nice hotel that is a long, safe walk from the Malecón. I think all rooms have ocean views so you really can’t go wrong. We were there on a busy weekend and didn’t hear any noise from other rooms. One night we left window open to hear the waves all night; no intrusive noises. El Embarcadero bar on site is great.
My birthday celebration and Vallarta pride
Very comfortable beds, very friendly and professional staff. Specially in the pool area la guera de rancho Isabel she's awesome zaydent and marco as well very attentive and friendly. See you soon again. They made my birthday celebration so special.❤️❤️😄😄
Get ready for a big and enormous scam and fraud related to exchange rate. This hotel is living back in the past 2020
You will be welcome by drugdealer carte staff they are very very very rude meaning get ready almost to receive a punch on your face and say many thanks !. The issue was they are using 2022 exchange rate meaning you will loose a lot of money because of this during your stay, in one word they are thieves!
extra mile food server
we had a good service experience during our stay in sheraton hotel especially during our lunch and dinner time because we had an excellent server in the name of RUBEN and ALFREDO.they are both on the top of the line in maling us comfrotable and satisfied everytime we go eat in the buffet..if you will have a holiday and spend in sheraton look for RUBEN and ALFREDO to help you experience what we both experience..bery very excellent!!!!
I have stayed here for 8 years and it used to be fabulous, but the last 2 years have been miserable. Their policy seems to have changed. They now give the worst rooms that they have to those exchanging timeshares and will only give you a nice room if you go on a timeshare presentation. I did, because my room was horrid. The sales person confirmed that they now give poor rooms to those trading and “Mexican families “…that is a verbatim quote. The supposed 90 minute presentation was actually 3 1/2 hours. I did get moved to a lovely room, but I was there for 2 weeks and the second week, they were going to move me back to the horrid room. The concierge helped me to stay in my room. I have been friendly with her for 8 years.. She helped me last year with the same issues. I just want to forewarn those considering trading for this resort…don’t!. The salesperson told me that “it is all about the money” they want you to buy. Me,her rooms are clean and updated, but they do have some really bad rooms. Some even overlooking dumpsters.. I will say that my first 6 years there were excellent…things have changed..