Fronting a pristine stretch of white-sand beach, and nestled amidst the awe-inspiring Sierra Madre Mountains, this upscale resort provides the perfect setting for a romantic honeymoon or anniversary. Surrounded by award-winning gardens, it boasts open, airy accommodations, breathtaking ocean views, a dynamic spa and an eclectic selection of restaurants and bars. Experience breezy days and starry nights during stays at this inviting Mexican hot spot.

Location

Puerto Vallarta - Beach
Puerto Vallarta, Jalisco, Mexico - Gustavo Diaz Ordaz (PVR) : 5 miles

Property Information

Year Built: 1980
Last Renovation: 2016
Accessible rooms: 4
Floors: 13
Total rooms: 473

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Resort Details

Amenities

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Activities

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General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel does not accept Spring Break Groups.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

For the comfort of the guest, in 2016 a cashless policy has been instituted on property. The consumption venues such as restaurants, bars, room service, as well as the spa among other services, do not accept cash payments; therefore, it is strongly suggested to establish a credit line upon check in with credit or debit card. A cash deposit will be requested if other forms of payment are not available, any balance will be returned upon check out.
Pet Policy Pets Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 8201 reviews
  • 3.0 star tripadvisor rating
    Loud Music and Average Hotel

    This is my second time in two years staying at this hotel. They lost a star since my last review. Although the room was clean and the staff friendly, my main complaint as was last year is the loud noises music at night. Hotel management absolutely do not care if you complain or try to may everyone’s stay pleasant. They had a wedding on Saturday night and the base of the speakers can be heard from the 20th floor. There music was competing against their bar music. I spoke with the general manager and he did absolutely nothing. If you want a quiet and relaxing vacation skip this hotel. It’s nothing special and only average. Also the hotel lies about how many floors in their hotel, who does this? The hotel claims 23 floors and they only have 13 floors. Don’t pay extra for a higher floor.

    Dec 03, 2023
  • 5.0 star tripadvisor rating
    We had a perfect wedding here

    We had our wedding at the Sheraton in November 2023 and we had such a positive experience! Our wedding coordinator: Denisse Orozco, was fantastic to deal with. Very accommodating, friendly, always made herself available for us, and added extra special touches on the day-like adding center pieces to our tables because originally we weren’t going to have anything, but she added beautiful flower arrangements free of charge. The wedding ceremony and reception set up was beautiful. The day couldn’t of been more perfect! The DJ played all of our requested songs and the photographer stayed longer than her allotted time to capture all the special moments. We also got to play Spikeball many times with the entertainment staff- Ernesto and D…(I can’t remember his partners name) and they were friendly and awesome to play against (we lost!). Pedro was one of the bartenders/mixologist and he made us special/personalized drinks accommodating my allergies. He was also super friendly and funny. The resort is kid friendly and has many food selections. The only downside to the resort is the beach sand is quite course and rough on the feet, so we didn’t go down to the beach much. I was also never bothered by the time-share people, which was a plus! Overall, we would recommend this resort 100% and would go back.

    Dec 02, 2023
  • 5.0 star tripadvisor rating
    Excellent Staff

    The resort is beautiful, our room was very comfortable, and our housekeeper Silvestra did a marvelous job of keeping our room sparkling clean and well stocked. The servers in the club lounge were also terrific.

    Dec 02, 2023
  • 2.0 star tripadvisor rating
    Beautiful but looks are not everything.

    The hotel grounds were beautiful and rooms were great. The rest was lacking. Food was terrible! Two restaurant had very similar menus with exact dishes and both were gross. One restaurant was closed and found out last day it was moved to buffet area with no signage . Buffet was gross as well except for fruit. We had to eat off resort which made our all inclusive package a waste. Pool bars close early as well as the restaurants. The place is lacking night life activities. No fire pits to sit and chat or games or pool tables. No bars with entertainment other than tv. Most nights and other nights the music was so loud you couldn’t enjoy it . Aggressive timeshare sales tactics every time you walked in lobby made walking in hotel extremely awkward. Overall, beautiful hotel with great pools but won’t be back.

    Nov 30, 2023
  • 5.0 star tripadvisor rating
    Amazing staff

    Sheraton Buganvillas was an amazing resort. The staff there definitely made the trip worth staying at the Sheraton. Joel and Luis in the LA Villita restaurant went above and beyond all expectations. Joel took the time to learn our names, drinks, and allergy needs. Thank you Joel and staff. We will definitely be back.

    Nov 29, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319