Fronting a pristine stretch of white-sand beach, and nestled amidst the awe-inspiring Sierra Madre Mountains, this upscale resort provides the perfect setting for a romantic honeymoon or anniversary. Surrounded by award-winning gardens, it boasts open, airy accommodations, breathtaking ocean views, a dynamic spa and an eclectic selection of restaurants and bars. Experience breezy days and starry nights during stays at this inviting Mexican hot spot.

Location

Puerto Vallarta - Beach
Puerto Vallarta, Jalisco, Mexico - Gustavo Diaz Ordaz (PVR) : 5 miles

Property Information

Year Built: 1980
Last Renovation: 2016
Accessible rooms: 4
Floors: 13
Total rooms: 473

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Resort Details

Amenities

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Activities

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General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel does not accept Spring Break Groups.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

For the comfort of the guest, in 2016 a cashless policy has been instituted on property. The consumption venues such as restaurants, bars, room service, as well as the spa among other services, do not accept cash payments; therefore, it is strongly suggested to establish a credit line upon check in with credit or debit card. A cash deposit will be requested if other forms of payment are not available, any balance will be returned upon check out.

Pet Policy Pets Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 8490 reviews
  • 5.0 star tripadvisor rating
    Memorable

    We were treated, like family. Everyone that works there is super friendly. The service was great. The food was great. The rooms were beautiful. The resort is beautiful! The entertainment crew was fantastic. It’s a short walk to the malecón. I would definitely go back.

    May 16, 2024
  • 5.0 star tripadvisor rating
    Lovely lunch at Umai

    Thanks to Jorge for great service at Umai! The food was excellent. Try the seafood gyoza. Our Rainbow roll was terrific and tuna hand rolls were overflowing with delicious fresh tuna. Overall the service was perfect and courteous. We'll definitely be back.

    May 16, 2024
  • 5.0 star tripadvisor rating
    So much fun - highly recommend

    The resort is beautiful and was the perfect location for our family trip. We traveled with our adult children and we were never bored. The entertainment staff were amazing!! They had everyone playing volleyball, doing aqua aerobics and participating in the various activities. The service staff were incredible!! They remembered each of us, were so friendly, welcoming and helpful. They all felt like family by the end of the week. There was plenty to do at the Sheraton and it is also walking distance to shopping and restaurants. The beds were comfortable, the food was good and the service was excellent.

    May 15, 2024
  • 2.0 star tripadvisor rating
    Checked out early-do not recommend

    The Pros: Good location if you want to be near downtown PV. You can walk or taxi rides are cheap. The main areas are updated and nice. The pools were not too overcrowded, and you could walk to the local grocery store to buy extra water and snacks. Staff was helpful. The Cons: 1) The bedding in the room was old and gross. I called them to change and the next one was no better. The edges were frayed, the feathers were all clumped up in little balls, there was some stains. EWWW! @Marriott, buy some new bedding! 2) NOISE: Loud partying people coming back from PV! Lobby music loud, too! We stayed on the 2nd floor because wanted a balcony. The noise coming from the lobby is so loud through the halls that I couldn't sleep! Staff told me it wouldn't be shut off til 11pm. Do not stay near the lobby if you are a light sleeper, you have to stay waaaaay down the hall or higher floor. Or in the time-share cause that area is more quiet. 3) Time share sellers: Super aggressive, asked me every time I passed by. Hello! You just harassed me the last time I walked by. I don't want your free bag with coupons! Esp since I don't even like the hotel. 4) The beach - rocks! it hurts to walk barefoot. I think I saw some locals swimming there, but no one else. Sad cause I was in Mexico. Beach and water not beautiful like Cancun. The result: After 3 nights of no sleep, we checked out early and booked early flight home. Seen all PV has to offer and definitely never staying at Sheraton again.

    May 09, 2024
  • 5.0 star tripadvisor rating
    Absolutely amazing! The happiness in all the staff is contagious!

    We absolutely love this place. We have been going for years! The location is the best! The Resort staff is amazing! Pool activities with Jimena, Mariana, Rene and Evelyn to bar staff of Gabriel, Juan, Gama and Mariano. Most friendly, courteous and happiest around. Like family!

    May 07, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319