LocationPuerto Vallarta - Beach
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel does not accept Spring Break Groups.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
For the comfort of the guest, in 2016 a cashless policy has been instituted on property. The consumption venues such as restaurants, bars, room service, as well as the spa among other services, do not accept cash payments; therefore, it is strongly suggested to establish a credit line upon check in with credit or debit card. A cash deposit will be requested if other forms of payment are not available, any balance will be returned upon check out.
Customer Ratings & Reviews
TripAdvisor Traveler Rating7526 reviews
Great resort, good value for money!
This was the 3rd time visiting and once again we were more than pleased with everything other than the room we had reserved wasn't available, but how much time do you stay in the room anyways! The premises were clean as were the rooms. Food is certainly adequate and the service in the buffet is always excellent. The morning and afternoon hostesses, Pamela and Iris, were always cheerful and welcoming. Orlando is one of the friendliest servers, although all of them are very good. We plan on coming back to the Sheraton again in the future.
Great Staff & Good Location
The rooms appear to have been recently renovated. My room was on the 23rd floor, which is the Club Level. I had access to the Lounge where a light breakfast was served and Happy Hour every day. During Happy Hour, you had your choice of red or white wine and light appetizers. This hotel offers a food plan, which I did not purchase. The Club Level is for elite status Bonvoy members. There are two swimming pools, one of which is the "Quiet" pool. The water temperature is extremely comfortable. There is one hot tub. Unfortunately, the hot tub water was the same temperature as the pool. One disappointment was the hotel guests who drape towels over chairs to reserve them at 8:00 in the morning and show up in the afternoon, if at all. Both pools have swim up bars. I highly recommend visiting Jorge at the quiet pool bar. Jorge always greeted us with a friendly smile and made us feel special. He makes the best margaritas! This hotel is located within walking distance of the Melacon and Zona Romantica.
Great vacation experience
We had an excellent trip staying at Sheraton Puerta Vallarta. Would stay here again. The Pros are - Walking distance to Melacon. Could enjoy both downtown and resort - Excellent drinks and a creative variety of them. - Great food at Buffet and the Gaviotas Restaurant. pizza and snack bar on as well. I wasn't able to get into the other ones however being so close to the Melacon we had no intention to eat eat supper at the resort. - The band on Monday and Friday night's is amazing. Definitely worth remaining at the resort those nights. - Pool area is very nice and between the waiters or the bartender we never had to wait long for service - We enjoyed the Club in the afternoon but found the breakfast at the buffet far superior. Can't beat those omletes. The Cons are - The beach is rocky and unusable. Do not stay here if looking for a good beach - There are Time Share sales people (vulchers) at the resort. They need to learn to mind their own business.
The resort is clean and well maintained. We loved the location for the close proximity to Zona Romantica for exploring and dinners every evening. The best part for us was getting to know the staff. Olivero was fantastic during our morning breakfasts. Isabel and Edwin were amazing in the pool area. Last, but not least, Jugo was the best entertainment staff member you could ask for. The water aerobics was a high energy, fun way to start the day off in the pool. It was a great vacation and we hope to be back very soon. Thank you to the entire staff for making our stay so comfortable!
Excellent service, great food and a clean resort
The Sheraton did not disappoint! As most people recommend, try and grab a room above the tree line so you have a better view of the ocean. We got to watch whales right from our room! The food is fabulous, the servers are very friendly & do their best to take care of you. Our room was cleaned every day and we had a comfortable bed, hot shower and all of the necessary amenities to keep up happy. The Mexican Fiesta on Thursday evening was a highlight, so don't miss it! Thank you to every staff member who worked so hard so that we could enjoy our vacation♥