Location
Puerto Vallarta - BeachProperty Information
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Resort Details
General Policies & Fine Print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel does not accept spring break groups.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
For the comfort of the guest, in 2016 a cashless policy has been instituted on property. The consumption venues such as restaurants, bars, room service, as well as the spa among other services, do not accept cash payments; therefore,
it is strongly suggested to establish a credit line upon check in with credit or debit card. A cash deposit will be requested if other forms of payment are not available, any balance will be returned upon check out.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8802 reviews
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Jan 15, 2025I love Evelyn and entertainment staff
The best experience with all de people !!!!!!!!!! Omg de entertainment staff !! I love the aquaerobics and stretching exercises with the staff EVELYN!!!!! Mariana !! Jimena ! They make a unforgettable moments im all my vacation !! Amazing pool and service THE BEST!!!!!!!!
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Jan 15, 2025Horrible front desk staff - condescending and dismissive
Unfortunately I have been waiting for management to do the right thing here and they have ultimately decided not to. The front desk staff is horrific at the Sheraton Buganvilias Resort & Convention Center. They are condescending and arrogant. They repeatedly lied to me when I asked them about my free upgrade due to my status with Marriott Bonvoy. I was supposed to get a junior suite upgrade and they kept telling me I was already upgraded. Yes I was upgraded because I paid for the upgrade to the room I was in. I had to keep telling them I paid for my upgraded room on a high floor. Then they said all the junior suites were full, which was not true. I know a couple that was in one of them and moved to another one because they wanted a different view, and the one they vacated was empty the entire two weeks we were there. That was in addition to our room smelling overwhelming like mold. The beds are also old and soft and lumpy. Watch out if you have a bad back like I do. There is loud music all day, every day, at the pools. The service around the pools and on the beach is spotty at best. I will NOT be going back to this hotel ever again.
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Jan 13, 2025
Sheraton for kids review
If you come with kids and you want time alone I recommend Sheratoons for your kids. Kids from 6 to 12 are welcome to sheratoons.It’s an excellence idea for your kids and they will have lots of fun there. 5 out of 5 overall I bet your kids will have tons of fun. There is origami colouring rocks and plenty other fun activity’s.
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Jan 11, 2025
Sun, Sand, and Service!
We had the most amazing time! From the moment we arrived until the moment we checked out, everything exceeded our expectations. Our room was spotless and well-stocked, and the pool was absolutely perfect—complete with plenty of sun loungers, attentive waitstaff (special thanks to Gabriel), and a friendly bartender (Rolando) who always had a cold beverage ready with a smile. The activities offered by the staff were incredible, and their enthusiasm was contagious! Jimena and her partner were fantastic, leading everything from poolside activities to wine, margarita, and mojito tastings, beach volleyball, and evening shows. There was never a dull moment, and there was always something fun to get involved in! The service was truly exceptional, especially our breakfast buffet team—Joel, Jason, and Orlando. Their attentiveness and warmth made every morning special, and by the end of our five-day stay, they felt more like friends than staff. We’re already planning our next visit and can’t wait to return to such an incredible place! With love from Minnesota!
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Jan 07, 2025
Exceptional Stay
This was our first experience of PV and we were absolutely impressed with the stay. From the entertainment, dining to hospitality from amazing staff like Juan Rosas, Erika and Gabrielle - superb service! We will be highly recommending to our family and friends and returning to this phenomenal resort. Muchas Gracias PV.