LocationPuerto Vallarta - Beach
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel does not accept spring break groups.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
For the comfort of the guest, in 2016 a cashless policy has been instituted on property. The consumption venues such as restaurants, bars, room service, as well as the spa among other services, do not accept cash payments; therefore,
it is strongly suggested to establish a credit line upon check in with credit or debit card. A cash deposit will be requested if other forms of payment are not available, any balance will be returned upon check out.
Customer Ratings & Reviews
TripAdvisor Traveler Rating8395 reviews
Juan Rosas and Andrés review
Juan Rosas and Andrés started our days off with a great breakfast experience every day. They were great with our kids Beautiful hotel and pool with fun activities for the family and kids, close to everything we wanted to do in town, would come back
All the staff at the Sheraton are outstanding. This was our 4th time coming and every single trip has been fantastic. Manuel and Asuncion, as well as Pamela and Iris, really went out of their way to make our breakfast times a wonderful experience, especially for our young daughters, making them a farewell plate amd chocolate covered strawberries. We love the resort but above all, ALL the staff at the Sheraton make the trip unforgettable. ❤️
Amazing stay and amazing staff! Thank you Edgar!
Had an amazing stay for my first time there. Beautiful location and hotel and I can not say enough about the amazing service and friendliness of the staff! The concierge, Edgar Wa super amazing and more than helpful during my week there! Knowledgeable and always available to help!! Ask for him!!
Great Location - Worth Coming Back
This was my third time in the last year that I have stayed at this resort. I come back because of the location, but more than that, the staff makes the experience very enjoyable. The hotel looks to have been renovated within the last few years. The rooms have a modern feel to them and all have an ocean view. The only rooms with a balcony are the Terrace rooms and the suites. The rooms have a stocked mini refrigerator (extra charge), but you can still put some of your own beverages in the refrigerator. Both pools have a swim-up bar. The main pool has activities going on during the day. Unfortunately, both pools have "chair hogs" who go out early in the morning and put towels on lounge chairs. It is very frustrating when some of these chairs never have an occupant in them all day. There are also palapas with chairs on the beach as an alternative to the pool. This hotel offers an all inclusive option. I did not buy all inclusive, but I did have the breakfast buffet everyday. The food was pretty much the same everyday except for Sundy Brunch which had more options to include seafood. You could get made-to- order eggs/omelets. The wait staff at the buffet was very attentive. They took the time to find out what you want. We had Ascencion, Manuel, Avalos, & Roberto taking care of us the first half of the week and Juan Rosas, Ringo and Leo later in the week. They got our drinks immediately upon our arrival. It was obvious that they love their job. That makes for an enjoyable experience for everyone. There is a new restaurant being built, so there was some construction noise, but it was not overwhelming. There are several restaurants onsite to include Gaviotas (Mexican/Latin) il Pescatore (seafood), Umai (Asian), Nine Ninety 9 (sports bar), Alfresco (Italian) plus several bars and pool restaurants. If you are a Marriott Elite member, you have access the Club Lounge where there is Continental breakfast and appetizers and wine offered in the evening. This hotel also has a timeshare side to it. We were asked if we wanted to get information on the timeshare, but turned the offer down. There was no pressure to go to a presentation.
Visit La Villita and say hello to Pamela y Iris
I've been to the Sheraton many times, but this review is to praise and give a shoutout to the wonderful staff in La Villita, the buffet at the hotel. Pamela and Iris are the wonderful hostess crew in the mornings during breakfast. They are super friendly, take time to get to know you and remember your room number each day without asking. It is great to see their smiles each morning. The morning wait staff is awesome too. And the rest of the hotel staff from the bellboys, concierge, pool and front desk are always super helpful and friendly. Highly recommend the Sheraton Buganvilias