LocationPuerto Vallarta - Beach
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel does not accept spring break groups.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
For the comfort of the guest, in 2016 a cashless policy has been instituted on property. The consumption venues such as restaurants, bars, room service, as well as the spa among other services, do not accept cash payments; therefore,
it is strongly suggested to establish a credit line upon check in with credit or debit card. A cash deposit will be requested if other forms of payment are not available, any balance will be returned upon check out.
Customer Ratings & Reviews
TripAdvisor Traveler Rating8201 reviews
Beautiful but looks are not everything.
The hotel grounds were beautiful and rooms were great. The rest was lacking. Food was terrible! Two restaurant had very similar menus with exact dishes and both were gross. One restaurant was closed and found out last day it was moved to buffet area with no signage . Buffet was gross as well except for fruit. We had to eat off resort which made our all inclusive package a waste. Pool bars close early as well as the restaurants. The place is lacking night life activities. No fire pits to sit and chat or games or pool tables. No bars with entertainment other than tv. Most nights and other nights the music was so loud you couldn’t enjoy it . Aggressive timeshare sales tactics every time you walked in lobby made walking in hotel extremely awkward. Overall, beautiful hotel with great pools but won’t be back.
Sheraton Buganvillas was an amazing resort. The staff there definitely made the trip worth staying at the Sheraton. Joel and Luis in the LA Villita restaurant went above and beyond all expectations. Joel took the time to learn our names, drinks, and allergy needs. Thank you Joel and staff. We will definitely be back.
What has happened to the Sheraton?
I have been a owner since 2009 , have had the largest unit the last 2 weeks of January and switched this year to November due to my father’s passing. Since 2021 the food and service has dropped 50 0/0. We paid for all inclusive for 4 day and found the food in eatable. What has happened? If we didn’t love our unit so much i would be tempted to sell. Does not feel like the Marriott property it use to be. I am platinum for life with Marriott and would not recommend this hotel!
Exceeding our expectations
We have come to this hotel many occasions and our expectations constantly exceeded. Entertainment employees like Mariana, and Jimena are very attentive to the guests . Also want to mention Victorina who is very helpful identifying plants on the premises.
Best place to stay in Mexico
Extremely kind and passionate staff and activity leaders! Food is excellent and a super comfortable stay. The wait staff by the pool are incredibly kind and want you to have a great time. Have been hear 4 times already and will continue to!