General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating9483 reviews
Amazing Vacation with Stellar Service! Upgrade to PREFERRED is a must do!
Great times. Beautiful resort. Excellent service. Our butlers were Jose Becerra and Carlos Miranda and gave us everything we wanted, needed and didn't even think to ask for. They were THE BEST! HIGHLY RECOMMENDED! Felt like family, AT HOME. Will definitely return!
Last minute get away. Just finished a 3 night stay at the Secrets Vallarta Bay. It was a very relaxing mini vacation. Friendly staff and nice food options. Best part of the trip was our last dinner at the French restaurant Bordeaux. Large menu and loved all the appetizers we had along with braised short ribs and the tenderloin, which is a must try, if you plan to stay here. Most of all, it was the exceptional service provided by our server Ernesto. Okay, now the downside. I keep getting bit by something throughout my trip. The bed was uncomfortable, as I did not wake up refreshed. The beach was very rocky, and the waves were very hard. Would I come back? Yes, definitely!
Amazing, unforgettable experience
We had an amazing vacation. Our butler Carlos Miranda was able to answer questions about the resort and how to travel outside the resort. Every employee we came in contact with was helpful. We felt special here. It was a great experience and our first time at an all inclusive resort. We would love to go back.
The best trip we’ve taken in a long time! Simply magical. The food, service, room, atmosphere… all top notch. We stayed in the preferred club and that was the BEST decision. The all day buffet and bar in the preferred club lobby was so convenient and nice. We had our own butler during our stay, Carlos, who was both extremely kind and very attentive. We were able to text him with any requests and he was so fast! Jose and Moncerrat also helped out and were excellent. The entertainment staff out by the pools were fun and so kind! And all of the wait staff in every restaurant and poolside were amazing. The food was delicious! The breakfast buffet and Tamarindo (Mexican restaurant) were our favorite spots. The little sushi bar and coffee shop near the lobby were excellent too. Blanca, our housekeeper was
Spent a week in May 23 with my husband and close friends! Had a wonderful time at this beautiful resort!!
Secrets Puerto Vallarta is a beautiful resort! The accommodations and the staff were outstanding. Our butlers Carlo, Richardo and Oscar were there to meet our every need. The food, the pools and rooms were spectacular along with all wait staff! Highly recommend!!