General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – (Leave Resort Fee information if travel is still current.)
Disclaimer : *The hotel doesn’t provide rollaway beds.*
Customer Ratings & Reviews
TripAdvisor Traveler Rating340 reviews
An amazing resort.
This was our first trip to Mexico and it won’t be the last. The Secrets resort is just excellent. We had a preferred junior suite which was very spacious, beautifully designed and immaculate. The architecture is fascinating and there is always something of interest going on. The people who look after you here are just the best. Always friendly, welcoming and nothing is too much trouble. We became addicted to the beach club. A minibus takes you there every thirty minutes. Well worth the effort because it’s fabulous. On a white sandy beach with a cracking ‘barefoot style’ cocktail bar and a restaurant. In the main hotel, there are some terrific places to eat. Olio and Jasmine are superb and we enjoyed the outdoor Bluewater which is in a fabulous setting among the trees. I’d like to name all the people who were so great to us but there isn’t space. It is worth singling out Johnny, Entertainment guy. Just hilarious. Also the pool concierge Antonio. He does ‘sunbed art’ using sand. Pictured. Thanks for a fabulous stay everyone.
Great food and beautiful pools
Had a fun trip with friends. Olio and Grotto were amazing and Blue water breakfast was also great. Swim out pools are very small and shares across 4 rooms, but not connected to the main pools. Thr lounging spaces around the pools were very beautiful and comfortable. Poolside service was also very good. The shuttle system to the beach club is cumbersome and will definitely need to be expanded when the resort is at full capacity.
Amazing Birthday Dinner Experience
My husband & I’s dinner experience was truly amazing. Our server Eduardo went above & beyond & treated us to a table side filet mignon dinner courtesy of Chef Carlos. Then after telling him it was my bday he brought a sparkler dessert. 10/10 !!
Our experience was great , excellent service at the restaurant , specially Raul at blue water grill restaurant; best server ever, really professional, respectful and fast , Cesar from amstar, Alondra from concierge and Luis from the rooftop pool make our stay to be a blast. We appreciate you all. Great work The spa was a great experience, all clean and excellent service . HIGHLY recommended. The beach club staff, always happy to help and make our beach experience wonderful with all the attentions. The shuttle drivers are excellent as well. Note: something we would love the company improve is the temperature in the pool ( so cold - was not able to get in any pool during our stay)
We had an unforgettable experience at Secrets Tulum. Between the staff, food, drinks, etc - not a single complaint. The resort itself is beautiful and the beach club is unreal. The service was amazing and we would 100% recommended this resort to anyone. Thank you!!