This ultra-chic Adults only resort offers all the indulgences of Unlimited-Luxury® in an exceptional and contemporary environment. State of the art guest rooms and suites feature Italian porcelain, teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Nichupte Lagoon. Enjoy limitless gourmet dining and top shelf spirits as well as exciting live evening shows and specialty themed events. Unwind and relax in the luxurious Secrets Spa by Pevonia® where you can pamper yourself with tranquil treatments.

Total rooms & suites count is 497 including 137 Deluxe Ocean View rooms with King bed & 101 Deluxe Ocean View rooms with Queen beds.

24-hour room service available with - limited availability.

Location: Situated in Cancun’s hotel zone. Approx. 20 minutes from Cancun International Airport.

Location

Hotel Zone
Cancun International Airport (CUN) : 11 miles

Property Information

Year Built: 2012
Total available rooms and suites: 497

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.

Minimum night stay restriction may apply.

Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 17371 reviews
  • 3.0 star tripadvisor rating
    LYING WAITER

    Do not fall for the $200 scam the waiter at the restaurant tries to push on you. I ordered the Surf & Turf because the waiter said I had a $200.00 credit that I can use at the restaurant. So, I ordered and went on with my vacation. When it came time to check out I was told I had to pay $125 for my surf & turf meal. The $200 credit does not apply in the restaurants. No one would speak to me when I disputed paying for the $125.00. I had to pay it because the shuttle was waiting to take me back to the airport. This hotel is very shady and thirsty to make extra money. They pry on tourists ESPECIALLY AMERICANS!

    Apr 19, 2024
  • 4.0 star tripadvisor rating
    Work Trip, good time - hotel needs some work! looks tired.

    It was good, but it needs some upgrades, caulking is bad in the bathrooms and the menus in the a al carte need some revisions. Food is salty, cafe is lovely, beautiful resort, beautiful desserts. gym is great.

    Apr 19, 2024
  • 5.0 star tripadvisor rating
    Great stay

    Good, staff and resort was beautiful, chefs isidro , roger and Sergio with the entertainment made us a very nice lunch we made sushi and they cooked us salmon which was very good. The food has been amazing here. The bar and entertainment team were amazing and we will be returning

    Apr 16, 2024
  • 3.0 star tripadvisor rating
    Good location

    I went here for a graduation trip and the hotel was fine... the adult all inclusive hotels have the type Italian, mexican and steakhouse dinners. The location on the beach was perfect though and the staff was very friendly. Also, the security is wonderful here too and I felt very safe!

    Apr 16, 2024
  • 4.0 star tripadvisor rating
    Beautiful property, well appointed rooms, great service. But, consider it a hotel with four pools and limited property.

    Secrets The Vine is a beautiful hotel resort with well appointed rooms, beautiful grounds, four pools, many restaurants, bars, spa, and more. It's an extremely comfortable experience and the personnel is so helpful, accommodating, etc. It's as though management has developed the Chic-Fil-A culture of WANTING to make sure their guests are well taken care of and several times when thanking the staff, they stated "My pleasure." Poolside service is great! Restaurants are good. Breakfast buffets are good, with many food options and omelet station. It's tough to keep everything hot at a buffet. So, items under heat lamps struggle. So, we opted for fresh made omelets. Delicious. Dinners are very good. Don't be in a hurry. You're here to relax. Somewhat ala carte, these restaurants portions are smaller, which is beneficial to the person wanting different flavors, textures, etc. so, don't be shy ordering multiple items. Blue Water was great. A steak house style restaurant. Empanadas (must try), salad, soups, steaks, etc. were delicious. Just make sure your steak is cooked to your desired temp. Nebbiolo Italian, was also very good. Again, ala carte style. Salads, pasta, fish dishes, chicken Parmesan, beef gnocchi, etc. all great flavors. Second night we went, consistency was a challenge. Focaccia bread was rock hard and pastas were under the heat lamp too long. Olio was a bit of a struggle. Mediterranean food. Seemed limited and not what we were after as far as cuisine. It was our first night, 9pm, just arrived and we were hungry. All restaurants were a 30 minute wait. So, it was our only choice. We did not go back. Dragon restaurant was delicious! Thai, Chinese, and Japanese food, tapas portion sizes, so order many items. Sushi was four small pieces so again order a couple. Dim sum, gyozas, wonton soup all good. Sea Salt was ala carte, Peruvian food by the pool and it was just okay. Burritos are similar to a chimichanga (deep fried). Coffee bar was exceptional and dessert were plenty. Overall a great experience. One recommendation, request a room away from the Hard Rock hotel side. Almost every night, loud music played from the rooftop next door. Entertainment was a little limited at night. We had high wind and rain a couple days, so I'm sure that may have been part of the struggle.

    Apr 14, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319