This ultra-chic Adults only resort offers all the indulgences of Unlimited-Luxury® in an exceptional and contemporary environment. State of the art guest rooms and suites feature Italian porcelain, teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Nichupte Lagoon. Enjoy limitless gourmet dining and top shelf spirits as well as exciting live evening shows and specialty themed events. Unwind and relax in the luxurious Secrets Spa by Pevonia® where you can pamper yourself with tranquil treatments.
Total rooms & suites count is 497 including 137 Deluxe Ocean View rooms with King bed & 101 Deluxe Ocean View rooms with Queen beds.
24-hour room service available with - limited availability.
Location: Situated in Cancun’s hotel zone. Approx. 20 minutes from Cancun International Airport.
Location
Hotel ZoneProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restriction may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
15973 reviews
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Feb 01, 2023Great all inclusive with just a few issues that could be correctable by management.
The best part of this hotel is the incredible staff. Everyone is engaging and so polite. I just wish I could see their smiles as they seem to be forced to still wear masks even though the guests don’t and we are way past needing them. So it gives a lower class feel to them when in fact they are the top of the class in service. Restaurants were good, again with excellent wait staff, but the food wasn’t 5 star across the board. The spa was very nice with a wonderful signature hydrotherapy, but the prices were too overpriced even when using coupons they offer upon check in. In sun, this is a nice hotel but has just a few issues that keep it from being a five star.
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Feb 01, 2023
Excellent Preferred Service
Recently returned from vacation and stayed at this resort 5 nights and from day 1 our butlers Aldo and Sandra (22nd) floor were excellent. All we had to is text them with any special requests we had and they were on it. Best service we’ve experienced at any of the resort since we became club members.
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Feb 01, 2023This place was amazing.
We just got home from a 11 day stay. We had an amazing time. A beautiful resort. Restaurant were very good. The service was fantastic. We stayed in the preferred. I have to say we had the best butlers. Tania Ralleuc (Mose)and Iran were there for every need. The coffee lady's down stairs made some amazing coffee and always very nice. Our preferred pool servers Angel Anguas and Julio Rahz are awesome. We appreciate everything you guys did for us. We will miss cancun and will return again.
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Feb 01, 2023
My 40th Anniversary
Best vacations ever! At our check in Elena from Concierge gave us the welcome with drinks! We took care of all our need. Also helped me to decorate my room with rose petals and a beautiful dessert for my wife. The room was really nice and the view no words. See you next year Elena!
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Feb 01, 2023
My romantic vacations
First time in Cancun and I loved my vacations! Elena the Concierge helped my husband to decorate the room with rose petals. She is the best!!! I wilk appreciate to Elena the best service in Secrets the Vine Cancun. I will return and hope to see her soon.