This ultra-chic Adults only resort offers all the indulgences of Unlimited-Luxury® in an exceptional and contemporary environment. State of the art guest rooms and suites feature Italian porcelain, teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Nichupte Lagoon. Enjoy limitless gourmet dining and top shelf spirits as well as exciting live evening shows and specialty themed events. Unwind and relax in the luxurious Secrets Spa by Pevonia® where you can pamper yourself with tranquil treatments.
Total rooms & suites count is 497 including 137 Deluxe Ocean View rooms with King bed & 101 Deluxe Ocean View rooms with Queen beds.
24-hour room service available with - limited availability.
Location: Situated in Cancun’s hotel zone. Approx. 20 minutes from Cancun International Airport.
Location
Hotel ZoneProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restriction may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16232 reviews
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Jun 01, 2023Amazing Hotel.
From being met at the door with a glass of prosecco to the whole experience was just amazing. The rooms were fabulous and the bed and pillows so comfortable. The choice of restaurants was a bonus and nothing was too much trouble for the staff. Went for my 60th Birthday and had a sash with Happy Birthday on the door, and a cake to celebrate. The pool staff in particular Alberto were a credit to the hotel and the 2 ladies who welcomed you to breakfast were always so welcoming and cheerful. The food was tasty and plenty of choice. The sun beds complete with pillows were so comfortable and the pools cleaned regularly throughout the day. The little touches in the room like mats laid by the bedside with your slippers and a bottle of water and a glass every evening on the bedside cabinet were much appreciated. There is so much more to this hotel but would take to long to write about. Erick Zavala the manager visited the pool daily to ask if everything was OK and anything he could help you with and also useful suggestions for the evenings entertainment. Would definatly stay here again
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May 31, 2023
A wonderful, relaxing trip to Cancun
Everything was wonderful! Especially loved our Butlers Melina and Jose! They helped to make our trip awesome! Comfortable beds, great food options! Loved the Market Cafe for breakfast and lunch, then restaurants for dinners! Sad to leave.
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May 31, 2023
Best family vacation!!
The beach was clean with soft sand, minimal seaweed and a gentle slope into the most beautiful, turquoise blue, warm ocean, I have ever been to!! Amazing food and cocktails. The staff were wonderful. The best customer experience was from the 12 th floor Pool Butler, Angel!! His name says it all!! Super helpful, friendly, attentive, handsome young man. Anyone who walked through the sliding glass doors, Angel would be right there, with a warm inviting smile, ready to accommodate, with setting people up with towels and a lounge, asking if they prefer sun or shade! REMEMBER bring your sunscreen, or be prepared to pay an outrageous amount of $60.00 US for one bottle.
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May 30, 2023
Beautiful Resort- Restaurant Service The Best!!!
The resort was beautiful! First I must thank the front desk supervisor, Palmira. She went over and above to ensure our stay met our expectations. However, the best part of our trip was the restaurant service provided by Felix (Karla, Ernesto and their crew) was absolutely phenomenal! My husband and I were celebrating our birthdays and we were totally overwhelmed with the level of service! We will definitely be going back for our anniversary in November!
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May 29, 2023Beautiful Premises/Fell a Bit Short on Expectations
Beautiful premises, great location. Service and friendliness was great. Room - Jr. Suite had everything you need; however, they do need maintenance on the details (noisy faucets, rusting metal, outdated lamps, less than fluffy towels, etc.) Noise from Hallways can be heard. They need to work on reducing that, especially at night. Entertainment from the pool area can also be quite noisy. Restaurants - The best restaurants are the Bluewater Grill and Nebbiolo (Italian Food). The highlight was The Vine Bazaar, their coffee and pastries were the best. Olio and Dragon were the ones we liked the least. Food - Breakfast Buffet is the best; however, the food at dinner needs to improve in taste and side portions. Drinks - Coffee at the Vine Bazaar was the best. They do need to improve the quality of their drinks. Cocktails were just so-so. They use terrible juice concentrate for their drinks. There was no decent real-fruit Juice Bar available, except at breakfast buffet. Beach - the view is priceless; however, it is not really a walkable beach. The sand is very rough to walk on and you will not be able to go a long distance. The hotel's beach access is flanked on each side by a parasailing booth and a jet ski booth. They will make noise, they will make waves and sometimes there will be fumes. Depending on the time of the year, you may or may not have a lot of sargasso, which is unpleasant, so check the updates online. Also, there will be beach vendors, as it is a public beach. Entertainment - Not enough activities for adults, unless you're at the pool. The best was the Mexican night on a Wednesday. It offered a special Mexican dinner buffet with a nice mariachi and dance show.