Secrets St. James Montego Bay presents guests with a peaceful, relaxing oceanfront setting surrounded by the crystal clear waters of the Caribbean. The resort’s classic décor and echo the sophistication of the island's British colonial era with sumptuous suites and the ultimate in amenities with the Unlimited-Luxury® of gourmet restaurants, bars and lounges, and the paradise of Secrets Spa by Pevonia®. For those wishing to turn up the excitement, there’s the Secret’s Wild Orchid Montego Bay Resort right next door with its welcoming Jamaican vibe.
UNIQUE SELLING POINTS
• AAA Four Diamond award-winning resort since 2011
• Just 15 minutes from Montego Bay International Airport
• Exclusively situated on Montego Bay’s breathtaking peninsula, surrounded by the Caribbean Sea
• Luxurious all-suite resort with a British Colonial design featuring stunning ocean and ocean front views
• Romantically inclined, reserved, yet relaxing atmosphere
• Free-flow access for guests to Secrets Wild Orchid’s facilities next-door
• Butler service is available for all room categories*
Guests staying in the Preferred Club Swim Out or higher room category will receive personalized butler service at no extra cost. Guests staying in Junior Suites and Preferred Club Junior Suites can purchase the butler service for an additional cost.
• Promenade between both resorts featuring shops, restaurants, piano bar, theatre, game lounge and more
• Authentic Jamaican jerk chicken & beef patty carts at the beach and pool daily
• Boasts a 300-yard dedicated beach area with calm water that’s perfect for swimming, snorkeling and water sports
• Guests have access to the resort’s private catamaran (additional costs may apply)
• Recently enhanced spa featuring unique spa cabins, a yoga garden and more
• One of two Secrets Resorts & Spas in Montego Bay
• Features 3 Wedding Gazebos, 2 of which are on the piers overlooking pristine waters
• Boasts a state-of-the-art convention center, approximately 10,000 sq. ft.
• Located within close proximity of 5 major championship golf courses, 3 of which are world-renowned
• Situated near Montego Bay’s famous “Hip Strip” and other local points of interest
*Temporarily unavailable
Location
Montego BayProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Spring Breakers are not permitted at this Hotel. A student group consist of those that travel without parent or a responsible adult in each room. This could refer to but not limited to high school or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservation of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- No Show Penalty: 100% of balance due Applies: Sunday - Saturday 05May16 - 31Dec50
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9022 reviews
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May 29, 2023I wouldn't stay here again
We are currently staying at Secrets St James & although I stayed here previously this experience has not been a good one. Customer service is lacking, housekeeping is lacking. We've had to call EVERYDAY for towels and their version of cleaning the room is a joke. Our package came with a free rum or tequila- yep still waiting on that and We've been here since Friday. The manager Edward said he would follow up and We've not heard from him. The restaurants are NOTHING to brag about. However, waiter Collin at Portofino was wonderful. Phillip at the piano bar makes the best drinks. Daniel at the pool bar is also good. The female staff at the restaurants seem to all walk around with Resting B**** Face and have the attitude to match. We waited 2 hrs for room service only to get mediocre cold food. The rooms could use some upgrading and our.A/C works when it wants to- again we put in a request to have it looked at.....and we're still waiting. Staff can be heard having conversations right outside your room very early in the morning with no regard if you're sleeping or not I do not plan to ever stay here again. Do yourself a favor and stay at Breathless. It's a better hotel with better everything....including Customer service
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May 27, 2023Only good thing is the access to the Caribbean Sea
The only good thing about this resort is the Caribbean Sea THATS IT!!! horrible, rude, unprofessional, bullies staff in the front desk on Saturday May 20th, 2023, I asked to speak to the manager and a week later I’m still waiting to hear from her, they set you up so you spend money on things you already paid for like “specialty restaurants” that were included in the all inclusive, we never saw the credit for the $200 off they advertise on their website, you get the room card and good luck to you figuring everything else out, the housekeeping staff makes the bed and that’s it! You won’t need an alarm because they walk around with what it sounds like drums and maracas starting at 6am, the drinks get a quick splash of fake alcohol, it takes 30-45 minutes to get a refill so In order not to choke on the overly salty food you better drink slowly, the DJs play for a limited time and switch songs every 30 seconds, the stores are overpriced, $25 for a mug!!??? Which I got the same one for $12 at the airport!
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May 27, 2023A honeymoon to remember
We spent an amazing 10 day honeymoon at Secret St James and it was perfect from the moment we stepped on the property Jamal greet us with a fabulous Welcome home a ice cold beverage and a nice cool cloth to freshen up with. We never touched our luggage from the moment we got there till the moment we left. We were escorted to our absolutely beautiful room, which was wonderfully air-conditioned for sleeping comfort. Honestly, there wasn't one second of our stay we didn't completely enjoy. Even the small bouts of rain that never lasted long were so warm and comfortable that we just continued on with our day. The restaurants were fabulous, not one complaint about the food housekeeping was wonderful we left her a little note about us and she left us a little note back about her. Even the life guards helped to make our visit the best it could be. We will 100% return for another vacation.
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May 27, 2023
A wonderful experience, well spoilt for every comfort
Travelled to this wonderful resort for 10 nights on the 15th May with my spousehad the most amazing holiday. Checkin was smooth with kind and helpful staff. The room was huge, clean, well presented with a great garden/sea view, we saw amazing sunsets. House keeping regular and problems sorted out promptly. Thanks Simona, always ready with a smile, nothing too much trouble. Restaurants all excellent with a good selection of hot and cold dishes. Loved the Blue Mountain Jamaican restaurant, loved the bean vegetable soup. Buffet breakfast with Mimosa every morning, a lovely touch plenty of choices. Omelette station was busy but worth the wait. Grill bars were excellent Loved the jerk chicken man a regular each day. Favourite places were the pool side bars and we can't thank Andrae, Daniel, Marlando, Okieve and all staff, too many to mention for taking care of us with wonderful cocktails. Missing you guys already as you made our stay very special. Entertainment very good. Pools were all well maintained. A great resort all-round.
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May 24, 2023Food among the worst I've had - Service overwhelmed
Stayed here for a week. Ill keep my notes short: -brutal line ups for food. Usual wait at 5 to 7 pm was 60-90 minutes before being buzzed. -in 7 days, (we) our group was not asked a single time for drinks on the beach. Completely understaffed -food was the worst part of this place. Limited options. No flavor. The only saving grace was the Teppanyaki (made to order) and the jerk chicken cart. Even the burgers here are flavorless. - coffee shop which was 24hrs, not advertised like the photos. Any "snacks" were just wrapped in plastic and gummy. The coffee however here, was good. - App barely functioned as intended. Constantly dropping. Room service ranged from 90-120 minutes daily. Sometimes the dishes would sit in the dish cupboard for 2+ days. -grounds ignored. landscape waste all over. signs unkempt. -no service on premium side either of the beach. then we were asked our room number almost daily around the premium side, to verify we were premium. despite us being the only ones sitting there. - hallways unkempt, lacking cleaning - overall property was tired and neglected Not worth the price paid. I would say this property needs serious work on service, upkeep and food. It's clear they're understaffed. The staff also reflected this. -- pro's - view is nice. No one harassing you on the beach as its private.