General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating879 reviews
Luis best bartender
Luis the bartender was the best bartender I’ve ever had at the preferred club. I have been to many Mexican resorts and I have not had a better cocktail made than his. He was very personable and the friendliest person I met on vacation
Louis in the Preferred club was outstanding. I never had an empty drink, he chatted with us and we got to know him. Such great customer service, I wish he could work for my business. He makes the BEST espresso martinis, hands down.
Secrets Riviera Cancun
Beautiful resort (although the beach area/water is not good). Service at this resort feels personalized. Most staff take the time to learn your name and actually remember it! We had great experiences and interactions with a number of great staff members: David from E-Team, Bailey & Fabien from Pool Concierge, David and Lilia from Rosewater restaurant, Mar, Cruz & Urbano Pool Servers. The resort is small, infinity pool on the beach, clean and well maintained property. Option to visit/eat/lounge at Breathless is an added bonus. Did not like the two of seven days that we had to leave our pool lounge chairs so that the resort could partially drain the pool to set up specialty themed night dinners that were an extra cost $200-$250 per couple) that could only accommodate 8 tables of 2. Regardless, we had a great time and would recommend the resort. Hopefully they rethink the extra cost themed nights. Every room has an ocean view.
My husband & I went here to celebrate our 25th wedding anniversary!! We will definitely be going back here again soon!! This was our first trip to Cancun but definitely not our last one!! If your looking for a Secrets Resort this one is top notch!!
Enjoy lots of things, except swimming in the sea
It's a great place to stay if you're not planning swimming in the sea. Very nice service, good food, excellent entertainment and great pool, however there are very poor swimming conditions in the sea.