Location
Puerto MorelosProperty Information
{{title}}
Resort Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
879 reviews
-
Dec 03, 2023Best All-Inclusive Resort!!!
Daniel was outstanding bartender. One of the best bartenders ever in an all inclusive resort. He was so kind, personable & prompt. He made our trip so much better. Pedro in the breakfast buffet was great. He was so kind and funny. Overall experience at this resort was amazing. I honestly do not have anything negative to say.
-
Dec 03, 2023
Exceptional resort!
I can not recommend this resort enough. When you stay on the secrets resort you have the option to have access to the breathless side as well. You get a mix of quite pool (on secrets side) and also party/ fun pool (on breathless side). You have access to the rose water restaurant which is incredible! The staff and service was amazing and the food is sooo good! The spa is beautiful, the hydrotherapy is a must. Turn down service everynight is a treat. The rooms are clean and beautiful. There’s a jacuzzi on the baloncy for an added touch! Overall the service of this resort is impeccable, all the staff make you feel as if you are a luxury costumer. I loved how they always served women first:)
-
Dec 03, 2023
Thanksgiving 2023
A quick few days vacation during Thanksgiving. A wonderful resort. We really enjoyed the secrets side of the resort, quiet and classy. Rosewater restaurant for breakfast served by Luis, David and Lilia. Dinner with a great customer lover Antolin. Preffered lounge was always a great stop with Luis the barkeep. On the breathless side the french rest was delicious and the service from Victor, Ester and Christian. The other good restaurant for a light lunch is bites. First time we went the food and service was terrible. Although we pointed it out to them and were told to return, we did and the next 3 times were great! Food and service from Norma, Richard, Erick and Eduardo. Our concierge on the secrets side was Amber. What could we say, you asked for it and it was done. Shout out to Amber. Finally, UVC services rep Sergio is full of information.
-
Dec 03, 2023Very Relaxing resort
it was a very relaxing resort, the restaurants were good. The atmosphere was wonderful. I was very disappointed in the beach, and the water was brown and disgusting. For that reason, I would not go back, but for everything else it was wonderful.
-
Dec 03, 2023
Fabulous resort, great food, friendly staff
We celebrated our anniversary at the resort in November 2023. Staff was attentive, food was nice and the setting was beautiful. We did a swim out ocean front room so that was nice. Would prefer a higher floor next time for privacy.