General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating527 reviews
Wonderful 2 weeks at Secrets Riviera
Perfect size of the resort. We had a Junior suite OV, building 2, 4th floor, beautiful view of the pool and ocean. Rosewater restaurant is the only one on Secrets side, rest are on Breathless side. All of our meals were excellent. I want to give recognition to all the staff we became familiar with. Secrets is our favorite resort chain in all of the destinations we have traveled to, mostly due to the warmth and friendliness of all the staff! In particular, Luis in the preferred club lounge!!! What can’t he make! He is so professional and he takes great pride in every drink he makes, we miss him already! Ross, Ohmar and Axel from the entertainment team are out of control!! They are so energized and keep everyone involved, we became good friends with each one of them- thank you for making our days special. Pool servers- Cruz, Urbana, and Mar are excellent, happy all the time, and they provide outstanding service!! Once you’ve ordered a drink, they will know it for your entire stay. Preferred Pool concierges, Bailey and Fabian will make sure you have towels and chairs, I’ve been to many Secrets and Dreams and have never experienced this kind of service at the pool. They make sure your umbrellas are up and will take down if they feel the need for safety (wind) or if they notice you are trying to open or close it they are right there. Manuel, David, Yessi at Rosewater Restaurant are always pleasant and genuine and are there to make sure your food is perfect. Sandra, the hostess, always greeted us with a warm welcome. Lastly, sweet Lidia at the Wink bar is a gem. If she saw us anywhere on the property she came running up to give us a hug. She also provided great service. Our stay was for 2 weeks, so we ate at restaurants 2-3 times and never had a complaint. Take advantage of the classes they offer: wine t, tequila tasting, guacamole lesson, cocktail class, cigar rolling…to mention a few. On our last day we said our goodbyes to the outstanding staff, and they truly were sad to see us leave, we got to be friends with all of those I mentioned, hopefully we can come back someday. The only downside is the beach and ocean. Every day all day long they are raking up seaweed. To get into the water you have go over the mound of seaweed, and once in the water it’s very hard on the feet, it’s not soft, but rocky and sharp coral- bring water shoes. This is of course out of the resorts control and they work hard to keep up with the seaweed. The beach in front of Secrets is a nice soft sandy beach and much larger than on the Breathless side.
Ross and Axel make each day super fun! They start each morning setting up the beach games and their cheerful conversations set the tone for the day. Lots of laughter, fun trivia and Bingo. Loved the cocktail making lessons and the Tequila tasting. Be sure to book the Secrets side to enjoy the hospitality of Ross and Axel!
Great resort, great food and great service!
We had a wonderful experience at Secrets Rivera Cancun! We were there with 4 couples and this is probably our 5th or 6th Secrets resort and it matches the experience and service we have come to know at this brand! We had some exceptional service from Carlos who was between Breathless and Secrets filling in on both sides, Luis in the preferred lounge and Cruz who served cocktails poolside all week!
Felt like Royalty!
The resort is wonderful, rooms beautiful, loved the turn down service. Rosewater staff and pool staff were amazing. Cudos to Hostess Sandra, Mgr Mario Manuel, yessi, Hugo, David, Cruz, Ross, Axel, Bailey are only a few who took care of us royally. We were a big group and they were very gracious!
Awsome Staff - Food Not So Great
Overall, the resort is very nice. The room furnishings, pools and bar service were outstanding. Every staff member we encountered was very friendly and helpful. The pool guy, Bailey, was awsome! The down side was the food. It was much worse than any other Secrets (UVC) location we have visited. In some cases is was so bad we could not eat it. Steaks were so overcooked you had difficulty cutting them (ordered medium rare twice - got them VERY well done). Eggs Benedict so overcooked the eggs were hard as rocks and couldn't eat them - ordered something else. Food cold at times, etc.